Thanks so much to Ewa for amazing care, professionalism caring for a grandad in his 80s with Parkinson’s & Dementia. We will always be very grateful for all your hard work, amazing cooking & co... See more
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Malwina, the caregiver has helped my father and his partner tremendously. She is patient and understanding. I don't live in the same country, so she's very good at communicating with me and updating m... See more
Company replied
I feel very fortunate to have found Veritas and been able to keep mum (who is Polish and has advancing Alzheimer’s dementia) at home with a live-in carer. The system is easy and well organised, carers... See more
Company replied
Caritas supplied my 95 year old father with a sweet and conscientious young woman whose company he much enjoyed. She was a good companion-fitted into our family very well and cooked some nice meals, a... See more
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Company details
Written by the company
Veritas Care is an introductory agency connecting families in the UK and Ireland with experienced live-in carers who provide personalised elderly care at home. Our service helps older people remain safe, comfortable, and independent in their own homes. We carefully match families with vetted carers who can provide 24-hour live-in care, companionship, and support with daily routines. As an alternative to care homes, our model introduces self-employed carers who work directly with families, creating flexible and more affordable care arrangements. With over 10 years of experience, Veritas Care is trusted by thousands of families seeking compassionate, reliable home care.
Contact info
Stroudley Road, RG24 8UP, Basingstoke, United Kingdom
- 07464000102
- info@veritascare.co.uk
- www.veritascare.co.uk
4.6
Excellent
71 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Thanks to Darren, Ewa & team at Veritas for compassionate care
Thanks so much to Ewa for amazing care, professionalism caring for a grandad in his 80s with Parkinson’s & Dementia.
We will always be very grateful for all your hard work, amazing cooking & compassion & empathy.
Ewa, Darren & team are highly professional & wonderful. The team at Veritas were recommended to me by a family member who needed care for her father for 10 years in his home.
Thanks so much for all your have done
10 March 2026
Unprompted review
Reply from Veritas Care
Thank you so much for your kind and thoughtful words. It truly means a great deal to us to hear about your positive experience
Supporting families through situations like this is incredibly important to us, and we’re grateful for the trust you placed in Darren, Ewa, and the entire Veritas team. It’s also lovely to hear that we were recommended to you that means a lot.
Thank you again for your kind feedback. We wish you and your family all the very best.
The Veritas Team
My father says that Malwina has prolonged their life
Malwina, the caregiver has helped my father and his partner tremendously. She is patient and understanding. I don't live in the same country, so she's very good at communicating with me and updating me frequently.
6 March 2026
Unprompted review
Reply from Veritas Care
Thank you so much for your kind words. It truly means a lot to hear how much Malwina has helped your father and his partner. She is a very dedicated and compassionate caregiver, and we’re so glad she has been able to make such a positive difference in their lives. We also understand how important good communication is when family members live in different countries, so it’s wonderful to hear that she has kept you well-informed and supported as well.
The Veritas Team
Veritas - a very helpful care agency
I always find Veritas to be very organised, prompt in replying and helpful.
Their customer service is excellent as, whenever I had an issue with anything, whether it was carer related or about payments, Veritas did their utmost to sort things out in a prompt, helpful and satisfactory manner.
The carers arranged through Veritas were professional and provided excellent care.
27 February 2026
Unprompted review
Reply from Veritas Care
Dear Karin,
Thank you very much for your kind words and for taking the time to share your experience with Veritas. We truly appreciate your feedback.
It’s wonderful to hear that you found our team organised, responsive, and helpful. We’re especially pleased that you were happy with the professionalism and care provided by the carers. Your comments mean a great deal to us.
If there is ever anything further we can assist you with, please don’t hesitate to get in touch.
Warm regards,
The Veritas Team
Veritas have been extremely helpful and…
Veritas have been extremely helpful and although one carer didn’t work out well they very quickly found a replacement who was wonderful.
27 December 2025
Unprompted review
Reply from Veritas Care
Thank you very much for your kind feedback. We are delighted to hear that you have found Veritas to be extremely helpful.
While we regret that the initial carer was not the right fit, we are pleased that we were able to respond promptly and provide a replacement who has met your expectations. Ensuring that our clients feel comfortable, supported, and confident in their care is of the utmost importance to us.
We truly appreciate you taking the time to share your experience, and we remain committed to providing you with the highest standard of care at all times.
Kind regards,
The Veritas Team
Darren at Veritas did everything to get…
Darren at Veritas did everything to get us a carer that suited . We are very very pleased with our carer from Poland. I’d highly recommend Veritas.
7 February 2026
Unprompted review
Reply from Veritas Care
Thank you for your wonderful feedback. We’re very happy to know you’re pleased with your carer – finding the right fit is so important to us. We really appreciate your recommendation. Darren
We have been very happy with Veritas…
We have been very happy with Veritas for a number of years now. Finding Veritas has been a lifeline for my Father who is now 93 with various health issues. We have had many carers with this company who been very good but the carer we have at the moment is exceptional . Having this type of care for my father gives piece of mind for him and the Family.
4 December 2025
Unprompted review
Reply from Veritas Care
Dear Mr Tustin,
Thank you so much for your wonderful feedback. We are truly delighted to hear that Veritas Care has been a lifeline for your father over the years. It means a great deal to us that our carers have made a positive difference, and we’re especially pleased to know that your current carer has exceeded expectations.
Providing peace of mind for families and compassionate support for those in our care is at the heart of what we do. Your kind words encourage our team to continue delivering the highest standard of service.
Thank you for your trust in us, it is greatly appreciated.
Yours sincerely,
The Veritas Care Team
Veritas provide an excellent, good value service.
Veritas provide an excellent, good value service.
My Mother has 2 live in carers who switch every couple of months. They're both fantastic and show a real kindness towards my Mother. They take care of everything even my Mum's very long-winded shower ritual. We really couldn't do this without Veritas and we'd have to sell her house and put her in a hugely expensive care home where she certainly wouldn't receive the current high level of care.
Thank you for everything you guys do.
25 October 2025
Unprompted review
Reply from Veritas Care
Dear Mr Cowling,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that your mother’s carers have made such a positive impact and that their kindness and dedication are making her feel comfortable and well cared for.
It means a lot to us to know that our service is helping your family stay together at home and providing the support you need. We will make sure to pass your compliments on to the carers — they’ll be thrilled to hear your feedback.
Thank you again for trusting Veritas. We’re always here to support you and your family.
Warm regards,
The Veritas Care Team
Not Good .
Unfortunately the carers provided to look after my mother with endstage dementia was too much for them and after 3 days handed in their notice of 2weeks leaving before the next 2 carers could arrive . Which was very difficult for me doing 24hour care on my own for 2 days. But I did manage just tired . The next carer from Veritas left the day after she arrived ( without notice) leaving one carer (from another company) on her own this wasn’t acceptable so had to have my mother admitted to hospital who found her behaviour perfectly normal for someone with her condition and she was sent home.
With 2 carers from another company who were totally amazing in looking after her until she passed away last month.I definitely would not recommend this company for dementia care …
Thank you for your reply but please do not lie No medication was withheld by family And after 1 day in hospital she was fit for discharge without any change to medication .
It was just the carers method of restraint made her very aggressive …
15 August 2025
Unprompted review
Reply from Veritas Care
Response from Veritas Care
We are very sorry to hear about your mother’s passing and extend our sincere condolences to you and your family.
We arranged experienced and professional carers to support your mother. Unfortunately, her vascular dementia presented with a level of aggression and volatility that had not been fully communicated to us and proved very challenging, even with two carers working around the clock. At the time, the prescribed medication was not administered due to family decisions, which contributed to her condition becoming unstable and requiring hospital intervention.
We have many clients with complex conditions, including dementia and Alzheimer’s, and we have not encountered a situation like this before. This highlights the importance of providing accurate information when arranging care, so that an appropriate assessment can be made, and care plans can follow medical advice.
After stabilisation in the hospital and administration of the prescribed medication, it is understandable that care became easier for the carers who replaced those we arranged.
We truly regret how things unfolded and wish you and your family peace and comfort during this difficult time.
Kind regards,
Veritas Care Team
Veritas are providing an excellent live in care service for Mum
Veritas have been great to deal with both in terms of lovely carers and the management. Having previously used an agency where we had no control over who we got and when they changed over - often at short notice - its so much better for us to be able to communicate with carer (via videocall) before taking them on and planning handovers well in advance. I wish we found Veritas sooner.
26 September 2025
Unprompted review
Reply from Veritas Care
Dear Janine,
Thank you so much for sharing your kind words and experience. We’re thrilled that our approach to care and communication has made such a positive difference for your Mum and your family.
We truly believe that meeting and connecting with carers in advance helps build trust and peace of mind, and we’re delighted it has worked so well for you.
It’s a privilege to support your family, and we will continue to do everything we can to provide the consistent, high-quality care you deserve.
Warm regards,
The Veritas Care Team
When we first had support from Veritas…
When we first had support from Veritas they were very efficient, listened to any concerns we had and were always resolved.
We did have a few issues when Johnathan left and Alexsandra took over. We found she was not helpful or supportive.
Then we had Kasia who has been very helpful supportive and caring from when she started. She is an assett to Veritas and also would like to say we had some very good carers look after my mother
4 September 2025
Unprompted review
Reply from Veritas Care
Dear Mrs Luongo,
Thank you for sharing your experience with us. We’re pleased that your mother received excellent care and that our team was able to support your family during this important time.
We’re happy to hear that you found the carers to be of good quality. Each carer is carefully vetted through DBS and background checks, verified references, relevant training, and years of experience. We also take great care to match every carer to the client’s individual needs, ensuring the highest standard of personalised care.
We sincerely apologise for the difficulties you experienced during the staff transition. We understand how unsettling this can be and appreciate your patience and feedback, which helps us improve continuity and support for families.
Our agency staff are committed to being responsive, compassionate, and available at every step, providing guidance and resolving any issues efficiently. We are honoured to have been able to support your mother and your family.
Warm regards,
The Veritas Care Team
Invaluable support
Veritas Care were great when we first contacted them about care for my mum. The initial client relationship manager Aleksandra was responsive and helpful. She spoke to mum, who hadn’t wanted anyone in her home, and reassured her. Mum liked her so much she wanted her to come! We then gained a new client relationship manager, Kasia, who was just the loveliest, kindest most helpful person ever. She liaised with us throughout the whole time mum had care and nothing was too much trouble for her. The carers were both very nice. I would say choose the carers carefully and be sure to set out clear expectations and boundaries which was something we learnt as we went along. Sadly we lost mum after a few months but Kasia continued to check in and let me know she was thinking of us. She’s a truly exceptional person and definitely the best thing about using Veritas.
1 March 2025
Unprompted review
Reply from Veritas Care
Dear Viki,
We are so sorry for the loss of your mum and deeply grateful that you took the time to share your experience with us during such a difficult period. It means a lot to know that Aleksandra was able to reassure your mum at the very beginning, and that Kasia’s kindness and constant support made such a difference to you and your family throughout her care.
We’ll make sure your lovely words are passed on to them, as they will be touched to know how much their care and compassion meant. We’re also grateful for your reflections about setting clear expectations. Insights like yours help us to keep improving the way we support families.
Thank you for placing your trust in Veritas. We’re honoured to have been part of your mum’s journey and to have been able to support you along the way.
With our warmest thoughts and deepest sympathy,
The Veritas Care Team
Veritas allowed my mother to stay home
Veritas allowed my mother to stay at home. The carers were all experienced and caring. They understood, and coped with, the more difficult aspects of my mother's needs, particularly as her dementia worsened. The office always dealt quickly with queries. There were occasional issues with language and food but I would have no hesitation in recommending Veritas Care.
11 April 2025
Unprompted review
Reply from Veritas Care
Dear Mr Leveroni,
Thank you for taking the time to share your experience. We’re delighted that we could help your mother remain at home with carers who provided understanding, skilled, and compassionate support, even as her dementia progressed.
We also appreciate your feedback regarding language and food, and we continually strive to improve every aspect of our service. Your recommendation is very much appreciated, and we’re honoured to have been part of your mother’s care.
Warm regards,
The Veritas Care Team
I’ve recommended this company to a lot…
I’ve recommended this company to a lot of people , my mums neighbour has now got Veritas carers which I helped her family go through the process so they could have their mum back at home , highly recommend , care second to none ,
Angela Dillon .
24 April 2025
Unprompted review
Reply from Veritas Care
Dear Angela,
Thank you for your continued trust and for recommending us to others, it’s one of the greatest compliments we could receive. We’re delighted to know that your positive experience with Veritas has helped another family bring their loved one home with the right support in place.
Providing the highest standard of care is always our goal, and your words are a wonderful reminder of why we do what we do.
Warm regards,
The Veritas Care Team
First class customer care
From my first phone call , I was immediately reassured that I could be helped and supported in finding the right person to care for my Mum .
The result is that I have been particularly impressed with the kindness and care now being given to Mum .I was listened to in great detail and consequently have two excellent trustworthy carers , whose references were readily given .
This was such an important arrangement that needed to be right , im incredibly grateful for a personal tailored service that has been excellent throughout.
1 July 2025
Unprompted review
Reply from Veritas Care
Dear Liz,
Thank you so much for your lovely review and for sharing your experience.
We’re truly grateful for your kind words and delighted to hear that you felt supported and reassured right from the start. Matching the right carer is at the heart of what we do, and we’re so pleased to know that your mum is now receiving the care and kindness she deserves.
At Veritas, we take the time to listen carefully and understand each family's unique needs. Every carer we place is thoroughly vetted - including verified references, DBS checks, strong English skills, and relevant experience - so we can provide a service that’s both safe and deeply personal.
It’s wonderful to hear that you’ve been happy with the outcome, and we’re proud to have played a part in supporting your mum’s wellbeing.
With warmest regards,
The Veritas Care Team
To be thoroughly recommended
Veritas have been very professional, always provided excellent carers in good time with smooth change overs from one carer to the next.
They have always kept us informed about all the steps, and there has always been a dedicated person at their end who we could contact. We have felt very well looked after by them.
24 July 2025
Unprompted review
Reply from Veritas Care
Dear John,
Thank you very much for your kind recommendation and thoughtful feedback. We're truly pleased to hear that you’ve been happy with the service and support provided by Veritas.
At Veritas, we put a lot of care into our selection process - checking each carer’s background thoroughly, including DBS clearance, references, training, experience, and English language skills. We also take time to match each carer to the individual needs of the client to ensure the best possible fit.
We're especially pleased that you've found our communication clear and reliable. Every client has a dedicated point of contact within our team, so there’s always someone ready to help whenever needed. If any issues ever arise, we do our best to resolve them quickly and professionally.
Your recommendation means a lot to us, and we’re grateful for the trust you’ve placed in our team.
Warm regards,
The Veritas Care Team
Wonderful experience
Wonderful experience to date.
Helpful, relaxed and attentive both from our carer and as importantly from the HQ staff.
A very personable and friendly bunch.
20 November 2023
Unprompted review
Reply from Veritas Care
Hi Mr Leveroni, Thank you for your review.
We are glad to hear you have had a positive experience all round.
Joanna Dominik - Client Relationship Specialist
Brilliant company
Brilliant company. Jonathan was very helpful in organising a carer for my mother. Our current carer is excellent. Would highly recommend.
20 November 2023
Unprompted review
Reply from Veritas Care
Hi Mrs Marabese, Thank you for your review
It is always nice to hear positive feedback, most importantly the carer is excellent, this makes our job very satisfying.
Joanna Dominik - Client Relationship Specialist
Highly recommended provider of live-in carers
On the administrative side Veritas's staff are respond quickly and are helpful, and the carers the agency has provided at very reasonable rates, in our case for my father who has advanced dementia, have without exception been excellent.
16 November 2023
Unprompted review
Reply from Veritas Care
Thank you for your review Mr Lennard,
We are always happy to hear clients are happy with the service they receive from both the care giver and Veritas office staff.
Sylwia Harbut - Client Relationship Specialist
Live in carer.
We were looking for a carer for my Mother who has dementia and a friend recommended Veritas, we are extremely happy with the service provided, our carer Eva is lovely and my Mother is so much happier than when she was in a care home, I would highly recommend them!
16 November 2023
Unprompted review
Reply from Veritas Care
Thank you for your review, we are glad to hear you are happy with Eva and how your mother is happier now, at home, than when she was in the care home.
Sylwia Harbut - Client Relationship Specialist
Excellent service, compassionate care.
I feel very fortunate to have found Veritas and been able to keep mum (who is Polish and has advancing Alzheimer’s dementia) at home with a live-in carer. The system is easy and well organised, carers are found promptly, and the WhatsApp video interview is a great idea and works well. The first carer has been lovely with mum and I am about to welcome the second carer on an exchange basis. Jonathan in the office has been most helpful and has dealt with everything efficiently. He is extremely pleasant and polite, and has been great to talk to when I’ve needed to discuss any details. I wouldn’t hesitate to recommend Veritas to anyone looking for a live-in carer.
16 November 2023
Unprompted review
Reply from Veritas Care
Thank you very much for your review Mrs Thomas.
We are happy to help in anyway we can and always on the other end of the phone when needed.
Sylwia Harbut - Client Relationship Specialist
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