Verizon Wireless Reviews 

The worst company ever.I left them for Tmobile and they still found a way to torture me.They bricked my phone incorrectly and they won't admit it or fix it.It is all over the internet and they continue to torture people because they don't care.I left them in November of 2025 and they claimed it was reported lost or stolen.I am paying for service with Tmobile but I can't use MY phone because Verizon has their head up their you know what.5 painful hours on the phone and I just continue to listen to lies and excuses.If Verizon were free Iwould not ever use them again.

I have never in my life dealt with so much hassle from any company in any industry as I have with Verizon. They have messed up a simple Perk and ended up with me having $90 added to my bill. They applied a $40 credit which is garbage but then after I paid the bill they adjusted my bill saying I owe $40. So the credit I got for their mistake (which wasn’t even half of what the mistake costed) is now a balance due. They don’t have skilled employees. They don’t have a good record keeping system for the customer interactions. It has been one thing after another for a solid year and it’s so aggravating. I’m going to try to figure out a way out of the Verizon chokehold. I would advise not getting into it in the first place. Hindsight and all

If I could give this place 0 stars I would. I switched from T Mobile to Verizon and have been waiting for over a month for my phones. I have gotten the run around every single time I have spoken to them. Been on hold for HOURS at a time and nothing. No compensation for my time, nothing! The payment processed out of my account and they keep telling me they are on their way and nothing. Do NOT and I repeat do NOT go with this company. The customer service is a JOKEEEE!!

I was a loyal customer for over 20 years. Never felt valued and my bill only went up. Finally left with my family and called Verizon to have them send me my final bill, well they didn't and they just allowed my auto-pay to take care of it. I called and talked to an agent to prevent something like this from happening however that didn't matter. Then I spent 3 hours on chat being passed around and having chats ended because they couldn't send me a final bill. All I wanted was to settle my account on my terms but as soon as you start to transfer numbers they lock you out of your app and online account. It was miserable and pretty much solidified that we made the right choice leaving. I will never get anything Verizon ever again. Don't learn the hard way, learn from me....stay away.

I was trying to change my auto pay from one bank to another. Every time I entered a new bank account or credit card, it said my "discounts will not be honored".
After 40 minutes on the phone being transferred in circles, I simply terminated the auto pay.
Guess what next time I went into the site it offered me a higher discount to reconnect auto pay. The absolute worst customer service. They used to be great!!

I have been a Verizon customer for over 7 years. I have dealt with bad customer service from Verizon as well as over charging me on my monthly bills. I have been paying over a 130 dollars a month for no reason. They kept telling me this was the only plan available until today a customer service gave me 75 dollar plan.

I ordered the wrong device online due to not being able to speak with a live rep to assist me. I called immediately to cancel within 30 minutes. I was told the order was canceled but the device was still mailed to my house. I have tried returning it to your store but the wait time is insane and made me late returning to work from lunch. I can't during my work hours. Now I have to go drop it off to ups location which is an inconvenience. Verizon once up on a time had good service now all I read are bad reviews.

OUTRAGEOUS
I have been with verizon for 15 years!!! I have 2 numbers business and personal!

My wallet was stolen so I had to use a different payment method for 1 payment.... no they are charging me a $20 fee this month even though I am back on my original payment method.

I am on automatic payment. I called and they refuse to give me my money back even after explaining my situation.

15 YEARS LOYAL CUSTOMER.

I am so done with you verizon!

Their coverage is garbage. I'm sick of dropped calls, spotty connections, etc. A carrier pigeon would be more efficient at this point, boasting "America's largest network", "can you hear me now", it's all PR bullshit!

I had an outstanding experience at the Verizon store in Richland, MS, thanks to Payton. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the best solution for my needs. He took the time to answer all of my questions, explained everything clearly, and never made me feel rushed or pressured.

Customer service like this is hard to find these days, and Payton truly went above and beyond to make sure I left completely satisfied. If you're visiting the Verizon store in Richland, I highly recommend asking for Payton. He made the entire experience easy, stress-free, and enjoyable. Thank you for providing such exceptional service!

Sincerely,

Heather M

ticket number: VADQ11NZTL, we've have had multiple problems with our phones, saying that we were not on network, causing us issues with not being able to make a call, or recieve callsir texts. On the fios side, our internet always goes out, our DVR has recording issues, our internet is spotty, all while touting a 5G service. Bull. I called customer service (always at least a 3-5 hour ordeal) about our phone issues, where they connected me with the Fios end of service but promised they'd call back in 2 hours to see how we were doing with our issues. No call back. Meanwhile we spent a good long time with Fios, sending pictures of our setup, trying to figure out what the issues were, and after 45 minutes, the call dropped. No call back. No issues resolved. So much time on the phone, trying to at least be able to make a phone call, nothing resolved. Then, adding insult to injury, they sent me an email hours later saying that they were happy that the issues were resolved. Such BS. I really dislike verizon. They don't even have the faintest idea of how to service their customers and, apparently, they don't care either.

Why did straight talk a division of verizon give me some other paying customers number as mine ?

worst ever custom service.... I got proof of every email that I applied and was approved for verizon forward back in 8/6/24 but never applied to my account for $30 now I ask why their response was they have no records of it i told them I have every email from applying to processing to complete... but because they say they dont have emails my email are scams, so my proof of email are forgery? wow after 2yrs of being a customer I want to scam for few $$.. go somewhere else for business

After 7 years I am just fed up no service so support I have filed numerous fcc complaints and have finally had to contact the Illinois attorney general just awful I’m so displeased I have no more to say

Today I have attempted to contact Verizon FIOS at: 800-837-4966 and was put on hold for the next Verizon representative. The holding status (music-loop) played and re-looped every 30 seconds. I spent a total of 30 minutes on hold status, and no representative answered the phone which then disconnected the phone call. You can call the above noted 800# and experience your own hold status. You might get lucky with an answer!
I am very disappointed with Verizon Customer Service:(

Never have service and they never miss an opportunity to hit you with ridiculous fees. When my phones are paid for, I will never use their service again.

I was contacted by Frontier (our internet company) for some details we needed to clear up. He asked if we wanted to consider switching from t mobile to Verizon. I was contacted by telesales ERIC). If you ever get connected to him hang up. This guy completely scammed us. He talked me into signing up for a plan for my husband and me. This took over 2 hrs to complete due to his ineptness. We finally got close to the finish and I asked how we were going to receive our rebate cards which he replied “Oh I forgot “ and quickly wanted to end the call. I pd $212.85 for taxes and 82.25 for my husband phone. He told me he would reverse everything and I would one chap. The $212 charge was reversed but not the 92.00 charge and was told my husband phone had shipped out and when it came I would just refuse the delivery and get my refund. Well that never happened and I’ve been on the phone with various representatives and still don’t have my refund . I reported to my bank also. I finally reached someone this weeand she told me I would have my refund within 24-48 hours which of course never happened. They also opened an account with my husband phone that they sent unauthorized without my permission. I cannot and this company. All they do is defraud people. and steal their money

The absolute worst. Just waited 4 hours on the phone after being transferred 2x to the same office who wanted to run same diagnostics they did 3 days ago. Last person I spoke to said I am eligible for free extender as a promotion- when I asked why no one had mentioned this to me before- she said it was because she looked at my account and I was eligible. I asked why no one mentioned this before after they looked at my account- the FIOS Techs, the 4 people I have had to speak with to get to this point. Will research other companies and cancel as soon as possible. Verizon charges too much money for such horrible customer service and clearly does not care about their customers.

I would actually rate Verizon zero stars. I live in reflection ridge and cannot get calls in my house. I have to go out on my porch to get service. Their customer service gives you nothing. Worst company for cellular service.

Simply put. There are companies with less fees, better signal, and more customer friendly policies. We had AT&T for years and we switched becuase we wanted a cheaper plan and i have regretted the change every day for the last 4 months because like a said. Verizon cost more, worse signal, and policies that are just not as good.

Well I had LTE speed internet for several years no problem. Was offered free upgraded. After 5 modems and several hours of trouble shooting. And devices connecting to modem with "connected with out internet " was told no internet for you. Like the Soup nazi from Seinfeld. DO NOT ACCEPT ANY FREE UPGRADES FROM THIS COMPANY. In fact my advice is stay away from this company if at all possible. They do not care about loyalty or keeping customers service.