Vertical Blinds Direct Reviews 

3,934
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the simple online ordering process and fast delivery times, frequently mentioning that ordering free color swatches beforehand makes choosing much easier. The items arrive securely packaged, and people frequently praise the beautiful patterns, perfect fit, helpful customer service interactions, and excellent overall standard of the products. However, some customers also noted frustrating delivery delays, occasional courier issues, and difficulties tracking down missing parcels when packages went astray. Furthermore, a small group of reviewers experienced occasional problems with incorrect sizing or substandard stitching quality on certain delivered items.

What people talk about most

Product

People report high satisfaction with the product, praising the excellent quality, perfect fit, and easy... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the well-made products,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that parcels arrive quickly and on... See more

Order

Clients share satisfaction on order processes, frequently highlighting simple online navigation, quick sample... See more

Service

Customers had great satisfaction with the service, frequently praising helpful staff who answered dimension... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang Customer Service as I noticed a problem with the delivery address in my order. Young lady, (she did give her name, but I was too busy giving detail for it to register with me) very helpful, frien... See more

Rated 5 out of 5 stars

Very professional company, excellent communication. Received the sample swatches within a couple of days so I could make my decision. Website easy to navigate to place order. On receipt of order whic... See more

Company replied

Rated 5 out of 5 stars

We ordered vertical blinds for my kitchen but unfortunately we did not measure correctly & they were to short. Fortunely we took out the surefit guarantee & were able to get them replaced without any... See more

Company replied

Rated 5 out of 5 stars

I fitted these blinds in my Bungalow 9 years ago and they have been excellent. I recently needed to change the one in the bedroom as wife couldn't now cope with the blinds closing in the middle so we... See more



Company details

  1. #30 of 57 best companies in Door shop

Information provided by various external sources

A stylish complement to both home and office decors, our vertical blinds are made from the finest quality components, to our customers’ exact measurements. Vertical Blinds Direct boasts an exclusive in-house production team, who manufacture all our orders right here in Grange Moor, West Yorkshire. We stock a wide selection of colours and designs, all for wonderfully low prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(3,934)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

After I received thr order I noticed…

After I received thr order I noticed the control chain was missing, I contacted customer services, and it was explained to me, the blinds I ordered contained chainless weights and required no control chain.
The blinds are well made and look good very happy with the product.

7 April 2026
Rated 5 out of 5 stars

No issues, Quick and Easy

Easy to order online, was delivered within the window and everything arrived with no issue with emails keeping me updated throughout the whole process. no issues

13 February 2026
Rated 1 out of 5 stars

Faulty blind track - lack of interest until I made the call

The blind was supplied within a few days but on unpacking, one of the hangers was broken so the slat could not be attached to it. The track was wrapped in cling film so I doubt it was damaged by the courier and the track was in a triangular cardboard box. I emailed them with a photograph, on Monday 16th March. No response except an automated email. So I phoned today. I was told the hanger cannot be removed so they have to supply a new track!
This would take 2 days to make (2 days !!!) and I would receive it next week, early part. Other manufacturers supply hangers that can be removed. So two issues really, lack of quality control before despatch and poor design of the track system. When I asked why they had not called me about this just after Monday I was told "Sorry, we are very busy at the moment"... I suggest they get more staff and improve their quality control. We are going for vertical blinds in other parts of the house but will not be using this company.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service wass very helpful

I ordered my vertical blind & received all ok. However, the drop that I ordered was wrong & I had to re-order replacement Louvers. Although it was my mistake they kindly gave me a 50% discount on the replacements.

12 March 2026
Rated 5 out of 5 stars

Great product, great service, amazing price

Easy to order, got samples before so I could see what I wanted and also check the quality of the vanes which is important. These came within a couple of days.

The ordering process was easy and the blinds came super quick. They are a perfect fit and look great. Needed new ones as was having new windows and these I can't say how good they are. Looking online you might be unsure at first, but these were above and beyond what i expectes.Infact a work friend has asked for the details as she wants to order blinds and I didn't hesitate in recommending them, so that should speak for itself.

25 February 2026
Rated 5 out of 5 stars

Absolutely fantastic blinds at a…

Absolutely fantastic blinds at a realistic price. I took out the surefit insurance and I was glad I did as I mixed up my drop measurement. Thankfully it has been quickly rectified and the only cost to myself was the carriage charge. Highly recommend vertical blinds direct for service and product.

18 February 2026
Rated 5 out of 5 stars

Now you see me now you don't

Brilliant choice of blinds,found the ones I liked easily. It's great that they work from your own measurements, which were easy to give. The price was very good. Quality is really really good and they fit perfect. And look great at the window. I love them.

13 February 2026

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