This is the second time I've had an order sitting pending for a week even though I paid for fast delivery. They're absolutely useless at fulfilling orders and are not capable of doing what you're... See more
Company replied
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AVOID! No quibble refund is a scam. 6 back and forth emails within 14 days of receiving the item and still not being given return details. When Vesternet say they don’t use Trustpilot any m... See more
Company replied
Very helpful online chat support helped me through some odd questions that I had - even going back to their suppliers to confirm some stuff that I was asking rather than just giving me an easy half-... See more
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the d... See more
Company replied
Company details
Written by the company
Worlds Premier Smart Home Automation Store, focusing only on the latest wireless sensor network technologies of Z-Wave & Zigbee. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with a 365 Day Satisfaction Guarantee and Lifetime Technical Support.
Contact info
2.1
Poor
5K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used Vesternet a few times now
Used Vesternet a few times now, always delivered quickly. Happy with all my orders.
9 August 2021
Quick process
9 August 2021
Great Smart Home One stop shop
Great Smart Home One stop shop
Great variety
Great prices
Easy order process
9 August 2021
One stop shop for home automation.
One of the very few places you can get home automation gear at a good price and a good service. I must have brought over 40 pieces of kit from Vesternet, all delivered on time and no issues. Good selection.
9 August 2021
Great service
9 August 2021
Easy purchase
9 August 2021
Good range of stock and simple…
Good range of stock and simple ordering. Not able to compete with Ali Express on price, but delivery is reliable and faster. Problem free.
9 August 2021
Long time customer, still impressed by consistency of service
Have been a customer of Vesternet for years. Fantastic and expansive range of products, exceptional customer service, and even easier online ordering makes this a must go to destination for all your home automation and next generation home improvement needs.
9 August 2021
Good technical information followed by…
Good technical information followed by a quick ordering process with good prices
9 August 2021
Smooth and easy ordering process as…
Smooth and easy ordering process as always . Great company to deal with. Highly recommend
9 August 2021
Great support and great prices
9 August 2021
Generally good service over the years
Generally good service over the years, including tech support and returns
9 August 2021
Great store
Great store, responsive managers, fast delivery to Russia. I recommend to everyone!)
9 August 2021
A generous collection of zwave components
A pleasant view of zwave components on offer to very competitive prices. Checkout was a breeze.
9 August 2021
Fast and efficient
9 August 2021
Overall good experience
9 August 2021
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