Bought a hydraulic lifter for my ride on mower but received a pair of pruning shears. Asked for a resend of the correct product or a refund and they replied they weren't in a position to provide eithe... See more
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I ordered what seemed to be a fair deal if they were actually having a batch made in China. They answered my request for a tracking number saying once items are sent i would receive it. That the items... See more
Dresses are lovely and worth the money. Returned two which arrived 10th March as Royal Mail delivery receipt confirmed. Messaged over 7 days ago help email address and no response. Still no return mo... See more
Company replied
Absolutely shocking customer service. Sent a dress back and within a few days received an email to say it had been received and that I would receive my refund in 3-5days. Now 3 weeks after that email... See more
Company details
Information provided by various external sources
A family-run business, established in 2009, Vestry has fast become the go-to destination for confident, glamorous, fashion-conscious women in search for something extra special. Flattering designs, beautiful detailing and quality are at the heart of our brand as well as offering a high level of customer service. Based in Wiltshire, UK we offer fast and flexible worldwide delivery
Contact info
Unit 4 Woodland Industrial Estate, BA13 3QS, Westbury, United Kingdom
- help@vestry.com
- www.vestry.com
1.3
Bad
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very nice products!!!
4 November 2020
0ver 2 weeks after my parcel was…
0ver 2 weeks after my parcel was returned back and they have confirmed they have it but still no refund. Why do you need to take so long to refund my money?
18 October 2020
Never ever buy from these again I've…
Never ever buy from these again I've sent back two jumpers to the adress I was given I've sent proff of the returns now they say it went to the wrong adress so how do I get my £59 back it's a lose discusting
7 October 2020
Unprompted review
Reply from Vestry
Hello Ms Ingle,
The proof of postage you provided shows sadly you sent this to the wrong address. The post code on your proof of postage was not to us. It is for this very situation that we ask customers keep proof of postage, it allows us to track and ensure we received it and also verify a customer did post it and sent it to the right place.
On this same issue you have now left us two 1 star reviews. The first before we had even been notified of a problem and had chance to ask for proof of postage. The second now this to indicate we are 'implying' it went to the wrong address. The proof of postage clearly shows this was the case we would never accuse a customer of making a mistake without the proof of it.
As I hope you can appreciate we cannot refund for items sent to the wrong location by a customer and we are greatly saddened you have not taken responsibility for this mishap. Our only suggestion is to speak to royal mail to see if you can track down the return and get it routed to us.
Without it however we cannot be held responsible for a package being lost by being sent to the wrong place.
Easy to order and delivered next day.
6 October 2020
Unprompted review
Excellent product
5 October 2020
Unprompted review
I really appreciate with the attention…
I really appreciate with the attention of the fastest
5 October 2020
Unprompted review
Good quality
Good quality, fast delivery. Very happy with all the dresses I have ordered from here. Will purchase again. Thank you
Highly recommended for everyone
4 October 2020
Unprompted review
Material was disappointing
Material was disappointing with both the dresses I ordered. Has to return both
3 October 2020
Unprompted review
Good quality.
3 October 2020
Unprompted review
presents for Christmas xxxx super fast…
presents for Christmas xxxx super fast service!!
2 October 2020
Unprompted review
Poor quality
Ordering and delivery were great and as expected! The quality of the £38.00 dress I purchased was absolutely shocking, I pulled the arm down a little and the ruffle ripped and this was in the first 10 minutes of wearing it.
15 September 2020
Unprompted review
Reply from Vestry
Hi Lauren,
We're sorry to hear this, for an item to break in such an easy way this has to be a fault in the manufacture and we'd need the item back to see what happened and of course issue a refund. I've personally never heard of a sleeve just ripping from a light tug and this is certainly not reflective of the range or quality we sell but of a one off rare fault.
Please follow our returns process informing our customer services of the fault and we will resolve this for you immediately.
Thank you
Beautiful dress and very true to size.
4 September 2020
Unprompted review
Quick delivery and good quality product
4 September 2020
Unprompted review
Make up on my item & poor CS
Make up on my item and when tried to contact I the automated reply mentioned someone would be in contact - still no contact
5 August 2020
Unprompted review
Reply from Vestry
Hello,
We don't have your details but if you used the automated service it is important you create a ticket. We have see people get prompted by the system that a ticket will be made but then leaving before providing their contact email. As a customer with an order please use the returns procedure to send an item back and we will always resolve it for you this way.
Our customer services is not working usual hours due to covid restrictions however we are doing our very best to ensure everyone gets replied to as quickly as possible.
Kindest regards
Outrageous customer service
I was told by the help desk not to return my item whilst they were closed - I returned the item on 29/05/2020 once they had reopened and I have heard nothing. I have emailed now 3 times and had no response whatsoever. I don't believe they are working with a backlog of 5 weeks!!!! Either way, I would expect some form of communication as this is just rude! Awful company. First AND LAST time I will be buying from them
3 July 2020
Unprompted review
Reply from Vestry
Hi Charlotte,
As per our email exchange, we were temporarily closed due to COVID and once we reopened we advised that you would now be able to send your order back for a return, we then processed your return and your refund was made on 8th June. We have an automatic email that is sent at the time an order is exchanged/refunded and I am sorry that it appears you did not get this, as explained I believe it must have gone to a spam/junk folder, however as per our email to you today I can confirm that your refund was paid on 8th June. I hope in light of this you would consider adjusting or removing your review and if you need any further help at all, please do not hesitate to get back in touch with us at help@vestry.com
Quick delivery and great quality day…
Quick delivery and great quality day dresses
2 July 2020
Unprompted review
Reply from Vestry
Thank you very much for taking the time to leave us a review and for leaving us 5 stars, we hope to see you again soon :)
No refund faulty dress
First time ordered dress arrived with hole informed them within a hour of receiving sent back the next day. They received on Monday 22nd. No refund and I have sent two emails no reply. Never use this company again first and last time
Still awaiting for refund on postage
30 June 2020
Unprompted review
Reply from Vestry
Hi Barbara, I am really sorry that we did not get it right in this instance, I have checked your order and can see it was refunded on the 2nd July. We apologise for any inconvenience caused and the disruption to our usual service and if you would like to discuss this any further please do not hesitate to get in touch with us again at help@vestry.com
High delivery cost Out UK
High delivery cost Out UK
No free return cost out UK
No possibility for changing in case the item too small is (out UK)
26 June 2020
Unprompted review
Reply from Vestry
Hi Kwenda, We are a UK based company and we deliver worldwide, as advertised on our website, our delivery costs to your country are 11,60 € and unfortunately, we are unable to offer free returns/exchanges for international customers as it would just not be viable, and this is stated on our website here: https://www.vestry.com/CustomerServices.aspx. Please do not hesitate to contact us at help@vestry.com if you would like to discuss this further or need any help.
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