Veterans First Mortgage Reviews 2,454

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and extensive knowledge, making them feel like valued individuals rather than just a number. The service provided is frequently described as smooth, efficient, and personalized, with many appreciating the proactive communication and quick response times from the team. However, some customers experienced dissatisfaction with certain aspects of the service. A few people reported difficulties with communication, noting that calls and emails were not always returned promptly, and some felt they received inconsistent information. There were also instances where customers felt that the company's agents lacked sufficient knowledge or that the overall operation was not well-managed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight excellent communication,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate proactive communication, with agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial advisor
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Denitra Cosby is absolutely amazing!

Denitra Cosby is absolutely amazing!! I will not ever use anyone else for my mortgage loans. This is the second time we have used her and she is absolutely amazing goes up and above and beyond to make sure to help you with all your needs!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

One of a kind!

Denitra Cosby is a breath of fresh air for your company. She’s a very knowledgeable, kind and courteous agent in your company. I have known and worked with her on several occasions and she was/is exceptional in what she does. I really love her energy and enthusiasm and how she is always available if you need a question answered. Truly a remarkable young lady.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy home owner

Veterans First Mortgage has the best team of people who's only goal is to help all Veterans become home owners they are with you from start to finish thank you.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I worked with Denitra Cosby.

I worked with Denitra Cosby.
She has always been very consciences, available and responsive.

I this particular transaction, she went above and beyond to get my mortgage approved with a very short timeline.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Best home buying experience ever.

Patrick was amazing for every step of our buying process. He helped us decide between a VA and FHA loan, braking down all the pros and cons of each. I was super anxious about being a first time home buyer, but he explained everything plainly and answered all our random questions. He also made sure we had everything we needed to close early, saving us on our closing cost. 10/10 Would recommend!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Denitra - Trustworthy Great Communicator

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her completely, and that trust has only grown over time. She keeps me informed, giving me a heads-up when interest rates drop so I can take advantage of refinancing opportunities. What I appreciate most is how she makes me feel like I’m her only client. Her attention, care, and communication are top-notch. I can’t recommend her highly enough!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Transparency

Transparency, promptness, and consistency is what I noticed the most from Chris and Danielle. Keep up the good work.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Shauna Was Great

Shauna Was Great! The process was very easy on my end, she made the whole process easy and lots of communication. She closed my VA loan up in 17 days (WOW) that is fast. Her processor was amazing as well. I would recommend Shauna again.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Tyler Worrell

Tyler is the best in the business!!!! I’ve dealt with him on numerous loans and refinances. At the beginning of the process, i was Issued Julio as my point of contact instead of Tyler. After a few working conversations with Julio I about stopped and went to another lender. He was for from professional and talked at me instead of to me is the nicest way i can put it. Stay Away From Julio!!!!I called Tyler to let him know my frustrations and how i was debating starting the process with another lender. He immediately took over and it was smooth sailing from start to finish! There was never miscommunication, lack of confidence or speed bumps during the process on my end. Tyler absorbed all that before it got to my level.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time working with Vererans First Mortgage

This was my first time working with this lender. I was pleasantly surprised by the service they provided especially by my loan officer Nicolas Clark. He was very proficient, knowledgeable and courteous during the entire process. He communicated clearly in a timely fashion and kept me updated regularly. My wife and I were able to close on our home earlier than planned. I would definitely recommend Veterans First as a lender.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Communication

Luke was very helpful, answered all our questions, reached out to us often to make sure we where good, great working with him, we would recommend him to friends and family

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby worked with my wife and I…

Denitra Cosby worked with my wife and I on buying our dream house. She was very upfront and honest, being first time home buyers, she made it as easy and painless as possible. Can not speak highly enough about her, and would 100% recommend her to anyone looking to buy or refinance a home. SHE IS AWSOME and will work with her again if we ever need to do this again.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Our loan officer

Our loan officer, Jeanette, was absolutely fantastic! She made what is traditionally a stressful experience into an enjoyable one for us. She did a wonderful job keeping us well informed and up to date on the whole process. If and when we do this again we will certainly look forward to using Jeanette again!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby is by far a A+ loan officer!

Denitra Cosby is by far a superior loan officer, and I highly recommend contacting her for any of your loan needs. I have utilized her excellent services twice: once when I purchased my home and again when I refinanced it.
Denitra believes in providing exceptional customer service to her clients, and she consistently delivers it at an A+ level. She has always answered my questions quickly and gives the answer professionally and truthfully, and doesn’t just tell you what you want to hear.
Denitra is exceptional in her knowledge of the business and has always delivered as promised. Even when there were a few issues that will inevitably occur, she was on top of it and helped to resolve them quickly.
It was a joy working with Denitra as she has always been informative, professional, attentive, and friendly. I will not hesitate to go back and use her services if I need them in the future. Do not hesitate to contact her when searching for a loan officer; she will deliver superior service that you will not regret.

5 May 2025
Unprompted review

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