Veterans United Home Loans Reviews 

13,718
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,387 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the dedicated staff for being extremely helpful, attentive, and guiding them smoothly through every single step of the home-buying journey. Consumers consistently note that loan officers communicate effectively, respond quickly, and answer all inquiries with remarkable professionalism, ensuring complete peace of mind. However, some customers also noted frustrating experiences, mentioning that representatives pressured them regarding specific loan choices and repeatedly requested identical paperwork multiple times. A few reviewers felt that the team dragged their feet during transactions and proved entirely unhelpful throughout the entire process.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly responsive throughout the home buying process.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the attentive, caring, and responsive... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how smooth, seamless, and stress-free... See more

Response time

Reviewers express high satisfaction and appreciation regarding response times and communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me... See more

Rated 5 out of 5 stars

Veterans United done a fantastic job on assisting me with my new home. Jayden and her crew kept me abreast on the loan process, documentation that was needed, and treated me with kindness and respect... See more

Rated 5 out of 5 stars

Of course buying a home can be very overwhelming since it’s the biggest purchase most people will make in their life and because this is my second time purchasing, a lot of things has changed since 20... See more

Rated 5 out of 5 stars

Everyone I worked with was knowledgeable and friendly and helped me to work through anything I needed to be able to close. Aaron especially was with me every step of the way. Being a new homeowner I w... See more


Company details

  1. Non-bank financial service
  2. Financial advisor

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(13,718)

1,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alberto and his team were awesome

Alberto and his team were awesome to work with. They made the entire home buying process very smooth. From the on-line check list to emails and phone calls to make sure everything was on track. Not too many of either, but enough that nothing went without an answer. My concierge provided contact information for all of the utilities, making it very easy to contact them and get everything set for moving in.

21 July 2026
Rated 5 out of 5 stars

My experience and review

Since this was my first time going through purchasing a home, I did not know what questions to ask with the total process.
I would recommend more detailed expectations and communication from the team for anyone who is a first time home buyer.
I am very pleased and excited with the outcome of my purchase. It was a little stressful in the beginning but finally I got the home I wanted. I appreciate the assistance I received from the entire team.

22 July 2026
Rated 5 out of 5 stars

The people that I worked with were…

The people that I worked with were great never let me feel overwhelmed took everything at a pace that was both efficient and informative I never had a question that wasn't answered in a timely manner Mary and Travis were great to work with and I will definitely tell anyone that is looking at new homes to reach out to them

22 July 2026
Rated 5 out of 5 stars

Outstanding Experience with Veterans…

Outstanding Experience with Veterans United!

My Veterans United team was absolutely phenomenal! They kept me informed every step of the home-buying process and made what could have been a stressful experience feel smooth and effortless.

They connected me with an outstanding realtor, helped me find reliable movers, and even made shopping for homeowners insurance simple and convenient. Every detail was handled with professionalism and care.

I highly recommend this exceptional team—Derek Russell, Courtney Black, and Realtor Telicia Wade Perry. They were professional, courteous, personable, and excellent listeners who truly cared about helping me find the right home and ensuring everything closed efficiently and on time.

The entire process was fast, seamless, and exceeded my expectations. If you’re looking for a knowledgeable, dedicated team that will guide you every step of the way, Veterans United is the way to go!

22 July 2026
Rated 5 out of 5 stars

The team was amazing! …

Lauren and the entire team were absolutely incredible! The app was extremely helpful as well! I couldn't imagine the process of buying a home going any smoother than it did!

22 July 2026
Rated 5 out of 5 stars

no headache here

they will call you back ASAP and check with you the entire process to assist with answering any and all questions.

22 July 2026
Rated 5 out of 5 stars

Ask for Jeff Ellison

Ask for Jeff Ellison. Jeff is very transparent and communicates everything effectively throughout the entire home buying process. He will look out for your best interests!

17 July 2026
Rated 5 out of 5 stars

Working with our home loan team was an…

Working with our home loan team was an outstanding experience from start to finish. They were knowledgeable, professional, and always available to answer our questions throughout the entire process. They kept us informed every step of the way, making what could have been a stressful experience feel smooth and manageable.

20 July 2026
Rated 5 out of 5 stars

Highly Recommend VU

Veterans United and my realtor Joseph Morales in Central California made my first home buying experience positive.

21 July 2026
Rated 5 out of 5 stars

Fast, communicative, and genuinely cared about us

We had our original lender fall through just a week before closing. We had previously gotten pre-approved through VU, so my realtor suggested reaching out to them again as a last-ditch effort. We worked with Don Smith's team, and they were outstanding! They even price-matched the previous lender's interest rate with no out-of-pocket costs to us. They were able to close our manufactured home in just 16 days! They were professional, easy to get a hold of, communicated well, and just fast overall. They took each new hurdle in stride and really fought for us. When it comes to Don's team, I would choose to work with them time and time again. Without them, we wouldn't have our house now.

18 July 2026
Rated 4 out of 5 stars

Great experience working with Veterans…

Great experience working with Veterans United from the beginning of my home buying journey until closing. I only wish they were more knowledgeable about the FHLB grant that would have provided up to and additional $20k towards closing.

20 July 2026
Rated 5 out of 5 stars

Great Team to Work With

Got in contact with them to see my buying power. Could not make up my mind in the beginning, but once I got serious Jake and team we ready to go.

19 July 2026
Rated 5 out of 5 stars

It was absolutely amazing

It was absolutely amazing. Josh made my home buying process stress free. If he was off someone at Veteran United was able to assist me . Who knew home buying could be so easy.
I would hightly recommend Veteran United every called returned and every email responded to promptly. A weeek after closing I received an amazing monogrammed gift

16 July 2026

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