Vets Now - Aberdeen Reviews 122

I took my cat there in emergency because of looking poorly and hissing while touching. My cat is very friendly and never gets any irritation or scratches or hissing while touching. I thought he may have some pain or injury. But after the full examination the vet staff told me they can’t find anything wrong but he has high fever and maybe bacterial infections. So given antibiotics and just one dose of painkillers and charged me £457 including the insurance claim charge. While the staff asked me do you want us to do the insurance? I didn’t know that will cost me and she didn’t explain it. This was my first time claiming insurance. Then they asked me to take it to my own vet next day so from there they have found out my cat had a fight few days ago and got injured and infected around the neck scratches and bites on the back. They have to treat him with different antibiotics and given enough painkillers. So I really disappointed why the emergency vet can’t find out. I trusted them.

Staff are great.
Pricing is way over the top.

We had to book in an emsrgency appointment for our frenchie on a Saturday night who wasn't feeling well and they were very helpful and thanks to fast care he is on the way to recovery.

Explained what they were doing and kept me calm! When my dod was poorly

Pondered for several days deciding how I would rate my experience with Vets Now - Aberdeen and I am going to be completely honest. My 5 month old Cockapoo was crying after his meals, had loose stools which eventually had blood in it so I called out-of-hours vets at Kingswells. He was given a check over that any vet during the day could have performed and I was given vet pro digestive support paste to give him. Because he was so young I felt it was better to get him checked over. I was quoted £365 over the phone but the final bill was shocking to say the least £460!!! I know it was out of hours but still trying to get my head around it. My puppy is my priority when it comes to his health but there really should be a 'price cap' for a general consultation even although it is classed as out of hours. VetsNow responded to my review with usual explanations ie out of hours/24/7 availability but to add salt to the wound as they say my Insurance Company is refusing to pay £182 out of hours fee and been charged £35 administration fee for processing his claim - Animal Friends I think you should take the 'friends' out of your company name. So it seems that their insurance claim is based on the information received from Vet that Dexter was seen by and based on that they [Animal Friends] base their claim on. To have only written Diarrhea when I explained that he had other symptoms which got worse over 2 days seems to me that they really couldn't be bothered with any further explanations. I accept Animal Friends decision based on what the Vet submitted but clearly still not happy.

Best avoided if having a pet put to sleep. My cats passing was traumatic more like a botched execution.
Almost two months on I still can not forget it.

Long waits for an “emergency vet”. Not sympathetic or helpful whatsoever. Provided photos of bloody liquid coming out of my cats behind and received no proper help or advice while i was crying on the phone however ofc they reminded me that if i come back to the vet (within an hour of me leaving there) that id be charged the fee again. Not a great experience so i hope i wont be needing to go back as they made my anxieties regarding the situation ten times worse

1 star purely down to the cost of the consultation. £350 emergency out of hours just to see the vet before any treatment is absolutely extortionate . Vets now are the emergency service for my rural clinic so had no choice. Actually changed my vets as a result of this service.
Clinic clean, staff polite, friendly and helpful. Came away feeling ripped off as opposed to relieved.
Check your individual insurance as our policy only covered £165 towards the emergency call out fee we checked with 3 other vets after this and all were £150 for out of hours which is about the norm . Our bill was just short of £500 for some antibiotics and a pain killer jab with the £350 fee absolutely outrageous. And made us pay it before we could leave…………………….. FOLLOW UP TO REPLY your out of hour charge is WAY more than any other vet. We expect to pay more and the going rate is triple. So a standard consultation is normally around £50 then and meds on top. We have had to use out of hours more than once over the years, probably 7 or 8 times with different vets. And the last time we used the out of hours service with our vets it was around £160. Since the vents have started to use you lot for out of hours more than service the consultation has jumped to almost 7 times the standard consultation fee, that’s just ripping people off hence now why insurance companies are putting a cap on the out of hours fees. It just a license to print money in my opinion making thousands a of pounds a night. And a lot of people without insurance will have to just wait till morning and animals will suffer. When we called up and said we need to get our pup in one of the first things that was said on the phone was it’s £350 to see the vet plus what ever is needed to be done and this MUST be paid before you can leave the practice. Anyway changed vets to a private practice that charges appropriately. And just for the record I have no problems pay 3 times a standard call out fee for after hours service and would normally pay that out my own pocket and not use my insurance, but £500 for a pain killer jab and antibiotic is a complete rip off sorry

The staff were fantastic, don't know what I would have done without the emergency practice

The staff were so polite and friendly. Most importantly they looked after my dog like he was their own! Iam very grateful for their service!

I had an emergency appointment through pdsa and am so grateful for these people being there to help when everyone else cannot. Got seen and my pet dealt with after a bit of a wait which was understandable as they were quite busy. There are no complaints from me at all. Thank you for your help.

The people at the practice could not have been more helpful. Kept us informed at every stage of Jess’s treatment. Very happy with the service provided.

I used the emergency vet service on a wet Sunday night. My dog was treated with great care overnight before I moved him to my own vet. I am very happy with the overall experience. As it was an out of hours treatment it was naturally quite expensive. This is not a complaint, merely an observation. From my initial telephone call, everyone I dealt with was very helpful.

I can’t fault the vet that looked over my dog, however the price is beyond disgusting taken advantage of people when they are most vulnerable, when did caring about animals stop and just become a cash cow

I can’t thank you enough for saving Spud’s life.
I will be forever in dept.
You have an amazing team around you. ❤️
Thank you again.

Brilliant service on arrival and good attention towards my Dog Banksy , However the phone service wasnt so good sadly , I did try calling three times with no answer on each occasion , so ended up driving direct to get the otherwise Brilliant service

Speedily attended to my dog in a time critical situation. Care and compassion so evident and ability to explain nature of ailment and aftercare was excellent.

I called at 9.13 am on a Sunday for advice about my dog. I spent ten minutes on the phone explaining that I did not know what was wrong but that something was!! I was assured I'd get a call back within the hour. I then received an email stating that they knew I was on route and they would see me soon.
I called back, they didn't know why I'd had an email but said I was in the list for a call back. I got my call back at 17.25 and the vet didn't seem that bothered, stated that they could exam my dog but she would definitely need to see her own vet. She gave the impression that she didn't think it was very serious, even after I said she's had cancer twice. That call lasted two minutes. No advice given and a very disinterested well you can come out if you want. ( I presume calls are recorded)
Long story short, since my dog wasn't bleeding out, wasn't in pain but was just lethargic,and wetting herself in her sleep, I decided I'd rather see my own vet whom I trust deeply. I stayed up all night holding my dog making sure things didn't go badly wrong, my own vet seen her almost right away the next day and after a few tests she was put to sleep. She was a very well loved 13 and a half year old.
My own vet's eyes almost popped out her head when I told her I was 8 hours for that call back!
Yes I understand out of hours vet's are seriously busy, but this has made me so sad. I'm just glad my pooch wasn't in serious pain.

Very unwell cat with laboured breathing - turned out to have fluid on his lungs. If I'd left him to be seen in the morning he'd most likley have died. From me calling and arriving at Vets Now (Aberdeen) my cat was seen within the hour. He was whisked away as soon as I arrived and assessed. The vet spoke to me in a consultation room rather than in the waiting room with other people - I appreciated this privacy as I was very upset. They treated and monitored him through the night (I went home as recommended by the vet) and I collected him in the morning when he was doing better. I felt he was in really safe hands and I was relieved to leave him to get better, with this capable team. They were professional, knowledgable and caring. Thanks for saving my cat's life!!