This was a very expensive consultation that provided no value. After waiting over an hour to be seen, I felt there was very little interest in investigating the issue I had actually brought my... See more
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All the staff were friendly, calm and patient and extremely helpful. I'm so grateful that we have this out of hours service available, as it's always just after our surgery closes for the day (or w... See more
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Oscar and I were quite traumatised when we arrived, but your staff were amazing - all them! Caring, empathetic I can’t say enough good things. They all seemed genuinely worried about Oscar and this... See more
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Started with very quick and efficient information taking in the initial phone call, then calm, friendly and professional treatment after we’d arrived. Clear explanations of what was happening and the... See more
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Company details
- #1 of 1 best companies in Emergency veterinarian service
- #14 of 17 best companies in Veterinarian
About Vets Now - Ashford
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Ashford Road, TN23 3EA, Ashford, United Kingdom
- 01233 340104
4.1
Great
159 reviews
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Excellent care, but at a price!
I can't fault the care attention that my puppy received at the emergency vets. They were friendly and caring - and this was at 6.30 in the morning after they'd done a full night-shift.
I'd like to give 5 stars, but it's so expensive. I understand that it's out of normal working hours, but nearly £300 just for a consultation is a lot of money. Thank goodness for pet insurance!
7 September 2023
Reply from Vets Now - Ashford
Hi Tracy, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
An awful time, dealt with by true professionals.
The staff were welcoming , the vet was extremely informative and had great people skills as well as a sincere interest in my cats well-being.
3 September 2023
Reply from Vets Now - Ashford
Hi Heather, thanks for taking the time to leave us a review. We really appreciate it.
Failed to find out what was wrong with…
Failed to find out what was wrong with him the next day took him to another vet as he still couldn't breathe right or stand up. He had cancer in his lungs and was put to sleep
1 September 2023
Reply from Vets Now - Ashford
Hi Michelle, I’m sorry to hear you’re unhappy after your recent visit to Vets Now. If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address and highlighting your concerns.
Reply from Vets Now - Ashford
Hi Karen, thanks for your review, we really appreciate it. We hope you have a great day.
Everyone involved was courteous and…
Everyone involved was courteous and dealt with our concerns promptly.
27 August 2023
Reply from Vets Now - Ashford
Hi Gary, many thanks for your positive feedback. We’re glad you were happy with the service provided by our team. Have a lovely day.
Reply from Vets Now - Ashford
Hi Mark, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
A fast appointment and giving time to…
A fast appointment and giving time to understand the problem and put kitten first.
6 August 2023
Reply from Vets Now - Ashford
Hi Nicole, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your kitten. Have a great day.
We visited the surgery as a out of…
We visited the surgery as a out of hours due to being Sunday as my dogs stitches had opened up the vet put in 4 staples to close the wound but by Monday morning 1 was coming out and by Tuesday pm all the staples are out and the wound is open,so i am now going back to my vet's to see what he can do
12 August 2023
Reply from Vets Now - Ashford
Hi, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The absolute worse
The absolute worse, I wish we never went to see them, my dog suffered for 3 long days and she was never given the right care until it was too late. They never admitted fault and charged us £3k.
6 January 2023
Unprompted review
Reply from Vets Now - Ashford
Hi Pascalie, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Away from home emergency
Away from home we had an emergency with our puppy & all i can say is everyone was very friendly positive & reassuring. The team also gad their own crisis to deal with but it never compromised the service or treatment we a huge thanks to the vet that stayed on . We rrally appreciate your dedication.
11 August 2023
Reply from Vets Now - Ashford
Hi Michelle, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. It’s a pleasure to have helped you and your pet. Have a great day.
Great A&E for pets
They were very helpful, did what was needed and looked after my cat very well. A very useful service, with a lovely team of people.
8 August 2023
Reply from Vets Now - Ashford
Hi, Thanks for your lovely comments, we will pass this onto the clinic staff. Have a great day
Our dog suffered a traumatic injury but…
Our dog suffered a traumatic injury but the focus was on cost and consent to cost. Felt real lack of compassion.
5 August 2023
Reply from Vets Now - Ashford
Hi Denise, I’m sorry to hear you’re unhappy after your recent visit to Vets Now. If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address and highlighting your concerns.
Brilliant caring staff
It was out of hours and we were very worried, the vet and nurse were fantastic, we couldn’t have wished for better care.
6 August 2023
Reply from Vets Now - Ashford
Hi Jenny, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Was seen very quickly & everything…
Was seen very quickly & everything explained clearly
6 August 2023
Reply from Vets Now - Ashford
Hi Natalie, many thanks for your positive feedback. Have a lovely day.
The vet I saw that night was kind…
The vet I saw that night was kind sympathetic and efficient. My dog has made a full recovery. Many thanks.
6 August 2023
Reply from Vets Now - Ashford
Hi there, thanks for taking the time to leave us a review. We're glad to hear your dog is feeling better. Have a good day.
Brought my poorly 17 year cat in and…
Brought my poorly 17 year cat in and left feeling I had been a nuisance
6 August 2023
Reply from Vets Now - Ashford
Hi there, we appreciate you taking the time to provide feedback. We're sorry to hear you felt this way. If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and highlighting your concerns.
Good Experience
The vet on duty listened to what we had to say and made a thorough examination of Bailey. She gave advice and treatment in a caring way.
30 July 2023
Reply from Vets Now - Ashford
Hi Ann, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Ashford
Hi there, we really appreciate your kind words. Have a lovely day.
Reply from Vets Now - Ashford
Hi Natasha, many thanks for your positive feedback.
Staff were very friendly and efficient
Staff were very friendly and efficient, keeping us informed of what was going on. Triage nurse and vet who saw Paddy gave him excellent care and attention.
You are all doing a great job.
Also parking was brilliant. Thank you
21 July 2023
Reply from Vets Now - Ashford
Hi Andrew, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and Paddy. Have a great day.
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