Vets Now - Bournemouth Reviews 190

Used their emergency overnight services. Was not clear at all on pricing. Charged £30 to deal with the insurance company even though I ended up chasing them for the payment. The vet industry is a joke and I look forward to the guv forcing them to be upfront about pricing.

I had to take my dog who had collapsed, with a serious heart murmer/failure. The vet was very kind and gentle. She explained what was happening and we had to leave my dog there overnight. She managed to stabalise my dog and get her on the right meds. We took her home the next day. So very grateful for the kindness and knowledge that gave us more time with our youngest family member. Ive spoken to them a couple of times over the phone and they always show kindness and reassurance. So so grateful

Glad Ruby was ok after bee sting, had about an hours wait but it was late evening, vet gave her a check over and gave her antistamin.

Absolutely appauling vets , the way they handle emergencies / insurance claims and to top it off wouldn’t put a dying fox in pain out of its misery . So much for duty of care !! Absolute disgrace in comparison with other emergency vets 😡

I rang Vets Now and I was given an appointment for my dog just fifteen minutes later. We arrived at the Veterinary surgery and were seen straightaway. Treatment was provided to my dog and notes all sent through to our own vet. Efficient service.

Just such a lovely practise

They were super helpful and calm, answered all my questions sent through everything I needed ASAP making a stressful event much easier to handle. The vet and all the staff were amazing.

Very friendly and helpful

It was late at night and a holiday weekend, they saved my springer from further complications and pain, very kind and very professional

They were very nice and helpful and clearly explained the treatment my pet was being given

The care and service was 5 star but charging £313 for an out of hour consultation is just plain wrong and playing on pet owners fears immaterial if you have insurance.

Excellent care but the pricing is ridiculous- something needs to be done nationwide about vet costs - and they wonder why so many pets are abandoned

Vet was excellent diagnosed and treated the problem

I called a couple of different Vets in the area to get a quote for my dog who had swallowed something he shouldn't have. I explained the exact issue and asked for a total cost figure from Vets Now. I was happy enough with the cost so took my dog down to the clinic.

As we were about to proceed with the necessary procedure we were quoted a cost that was £200+ more that had been quoted on the phone.

The phone quote was explained as being just the consultation fee and not for the procedure - even though the procedure was explained to me along with the phone quote.

They give out quotes for this kind of thing daily, so is no mistake - just an under-handed way of getting people to the clinic. In this case I am afraid it worked, our dog needed treatment and we did not want to trek off to another clinic and risk his health - so we paid the extra cost. I am sure this is what Vets Now were counting on.

It took over 20 minutes for some one to answer the phone even after pressing 1 for an emergency. They always seem to care about payment before they allow you to visit. On a previous visit we were asked if we could pay on the same day. The £312 out of hours is extremely high, as there are people on call on site anyway, I work nights but don't charge triple as I choose to do it. A£6.75 bottle of medication cost nearly £50 because it's out of hours ???. £35 per medicine administration charge , just to be logged on to a computer record ,£70 for 1 minute on a keyboard

The out of hours vet was professional, helpful, sensible and offered advice that I had not been offered at my original veterinary practice. This course of action saved me a lot of money.

Our young Jack Russell became poorly with an upset stomach whilst we were on holiday. We called our insurance helpline and were advised to get in contact with a vet within 3 hours. Because it was a Sunday we expect the change to be expensive and it was! The vet we saw was very thorough, friendly clearly knowledgeable she gave our poorly pup an anti - sickness injection and probiotics to settle her stomach.
Out of hours appointment was £313 locally in Yorkshire our vet out of hours appointments is £120, which are provided in a state of the art animal hospital.

Emergent visit

After a minor emergency ( 14/02/2026)and calling at around 5 I was in the vets at 6 and being seen by 6:30 , it’s was clean , calm and very friendly. The receptionist was absolutely amazing and even offered to hold my dog while I popped to the loo. Would definitely recommend as they are very caring.

The vet was very helpful in diagnosing the problem with my dog and giving her pain meds. The only negative is that I live almost an hour away from the emergency vets so it was a long journey there and back.

Amazing vet covered every possibility and felt confident in the diagnosis