Vets Now - Doncaster Reviews 64

Welcoming receptionist, Vet calmly listened, thorough examination and confidentiality put our minds at ease

All the staff were fantastic! My little boy was so poorly and they looked after us so well

Made us feel completely at ease and reassured us with our dog's diagnosis.

The out of hours service was excellent, we arrived on a Sunday morning one hour after making the initial phone call and were seen within a few minutes. All of the staff were very friendly, welcoming and efficient. Thank you for your support during a stressful situation.

They rob you and lie to you. £350 to even enter the door, (cat got ill on a bank holiday Sunday) the vet told me my cat has cancer and will need a specialist to move forward and sent me home with a £780 bill.
I was charged £40 for a singular painkiller, not a pack! A single tablet that I had to crush and divide into 10 equal parts. Best part was I already had some at home.

Took her to my regular vet the day after and they told me she has a kidney infection, not cancer. They then refused to send over the medical notes and test results I HAD PAID FOR as they were too busy and I had to pay for all the tests again at my normal vet.
They also told me the pain killer they gave her was not safe for her kidneys, and I had to pay £2000 for 3 days of dialysis.

I’m now £3500 down and they still have never sent the test results to my vet, and this was in august. Luckily my normal vet saved her.

Kept use upto date with the dogs progress.
Listened to what we had to say.
The most amazing morning and day staff

Really good

Friendly staff. Good service

Wonderful kind gentle vet, didn't have to wait long and she eased my rabbits pain.

All staff were completely professional and courteous at all times. Excellent service

Our pet was initially treated by another vet but transferred to vets now for overnight monitoring. This obviously incurred charges for both the transfer and another check by a vet. The main concern seemed to be are we insured and how much for!! Our pet then had all the same treatments that she had already received at the previous vet some I would deem necessary but amazingly some of the extras seemed to add up to nearly exactly the ‘deposit’ we had to pay that would not as we later found out be covered by our insurance!! Happily our pet was ok and returned home but there didn’t seem to be any affinity with the animals and customers just a thanks have you paid pick her up asap approach.
These large vets practices for me seem to have lost touch with personal care and seem to want to take as much as possible from pet owners who can and obviously will pay anything for their pets.
I will be moving my pets to a family practice from now with overnight facilities, the out of hours care (even though the practice was open Saturdays) is also another scam designed to get more money from worried owners.

Vet provided a wonderful service thoroughly checking over our pet rabbit who required antibiotics and pain killers. Vet showed us how to administer medication. She was very kind and the nurse assistant was just as kind and friendly. Very happy with the service received.

Had 2 emergency visits to vets now with an epileptic dog. Both times excellent- this recent experience was excellent the young vet talked us through different options and cost. Excellent service.

Firstly, lots of parking next to Pets Now.
Premises very clean and spacious.
I cannot praise the staff enough, so lovely and helpful.
Treatment and medication were not pushed on me; all in all a really positive experience.

The best staff so friendly and helpful! They made sure we understood everything they were doing and kept us in the loop the whole time our dog was there." We were so sure our puppy wasn't going to make it. Thank you so much for everything ❤️

Very quick to get me in for my dog an sorted very efficiently

Total rip off
Not the vets on the ground fault but these are owner by large companies that only care about profit.
£302 for walking through the door. £180 for a bandage.
Was given an ‘estimated’ £2.5 - £3.5k for an overnight stay for my dog, with pain management.
X-rays and any treatment would be on top of that.
Proffering from people who love and care for their animals.
Posters/signs everywhere you look about paying/claiming etc. My dog has now received treatment from a ‘local’ vets that actually care about the welfare of their animals, at a fraction of the cost.

Caring staff and told me exactly what was going to happen , worked with me to find the best solution for my very poorly pooch

Very pleasant lady on the phone