Vets Now - Eastbourne Reviews 

Everyone we met at the clinic was so helpful and nice and understanding. Especially our vet Joanna who could not have been more kind and extremely professional. The only quibble I have are the fees which seem excessively high.

Call answered very promptly, reassured by vet and appointment made to be seen asap, made aware of cost. On arrival Vet very kind to my beloved cat and after thorough examination appropriate treatment given. Vet Nurse very helpful with instructions on how to claim on insurance. Excellent service. Thank you.

Fast efficient friendly Freddie was a happy dog when we left everything explained would use them again with no hesitation not cheap but worth every penny

My dog was limping after popping out on Saturday morning. On Sunday morning I took my 3 year old cocker spaniel to Vets Now in Eastbourne with a severely swollen leg. I asked the vet if this could be an adder bite. He said it wasn’t and diagnosed that he must have a foreign body in his paw which has caused the swelling but it was so swollen he couldn’t investigate it.

By Sunday evening it was going black and we were very worried so called Vets Now again to say that it he had blood and plasma coming out of his nail beds. The vet said that this was normal and was cellulitis.

By Monday morning he was very ill and we took him to our local vets who immediately put him on a drip and did blood tests which confirmed he had damage to his liver. Latet that day we had to take him to a specialist 24 hour veterinary hospital in Brighton, who immediately diagnosed it as an adder bite. Unfortunately too much time had now passed for an anti venom to be effective. He survived the night in intensive care but he was too ill to continue and had to be put to sleep this morning.

Vets now charge a great deal of money for an out of hours service which I don’t mind. As emergency practitioners though, they will see acute cases and demonstrably don’t have the pre-requisite experience in this case.

The care costs finished at £5,500 and our lovely boy is no longer with us. Vets Now charged c£460 for a 15 min consultation and sale of the wrong drugs. I would have paid any money for the right diagnosis and care.

If you find yourself in this terrible situation you may find that vets now is your only option but please ensure they investigate all the options. My experience was that it was a highly profitable organisation that didn’t put the animals welfare first. When I called them and explained his symptoms 9 hours after my consulation (not drinking, plasma and blood oozing from his nail bed and his leg turning black) I should have been asked to bring him back in.

As a family we are in complete shock. Nothing will bring him back but this was all so avoidable.

And your standard response says everything.

Highly recommended. Very efficient and got seen straight away.
Lovely staff and helped my puppy within minutes. Would definitely go back if needed

Positives - the surgery was lovely, the veterinary nurse was nice.
Negatives - £320 for 10 mins, no treatment was given to my cat, how can £320 be justified?
We were told to go to our vets the next day to get blood tests and they would have the report. Went to our vets the next day at 18.15 - no report!

Fantastic emergency treatment for my cat Bentley. The vet was magic and had Bentley purring straight away (he usually hates any vets) .thank you so much for your treatment and compassion

The vet missed a very high temperature, asked if she was a 'feral' cat (she's a totally homebound British shorthair) when she screeched when the nurse badly applied an injection. Another one had to be brought and the vet re-did it.

Had to take her to anothe rvet the nexst day where she had an almost 40C tempersature and need to be put on a drip and start antibiotics immediately

Six days later we got a phone call from Vets Now and a text informing us they had received our cat's ashes and we could come and pick them up. No call since to apologise for this mistake. Horrifying incompetence.

I had to visit the emergency vets at 1am for the first time ever with my dog due to him swallowing fondant and the cling film it was wrapped in!

I deeply appreciate the time you took to explain everything and answer all my questions. Your patience and kindness didn’t go unnoticed.

Which our dog is now back to his usual cheeky self :)

All the staff were very welcoming and compassionate, which immediately put us at ease. The clinic is spotless and well-organized, reflecting their professionalism and attention to detail.

Nurse Lottie and Vet Michaela were highly professional and caring during our visit. Their dedication to the well-being of my pet was evident in every aspect of their service.

The vet was wonderful with my dog,all in all a marvelous experience for us both

I made an
telephone enquiry about how to get an animal health certificate for travelling abroad and the cost associated with this document; it's not a simple process so a certain amount of dialogue was required to get the facts, these were provided very efficiently the end of the conversation I made a comment akin to £350 is a lot of money. The response I got was and I quote "do stop moaning" and the lady slamed the phone down on me !! Maybe being rude to customers it's part of their training I have never ever been spoken to like that on the phone it all my years I will not ever be using this company as there are plenty of alternatives.

Very clean but very expensive just to see a vet felt pressure in payment when my dog was so poorly and in the end had to be put down no support for people on low income at all

Expertly handled emergency

Was seen very quickly and was done very quickly

The out of hours vet we saw was fantastic and cannot fault her expertise and care. We also can't thank her enough for making our pet a lot more comfortable than he was.
I was however taken aback that a £25 administration fee is charged to go through insurance when I had to pay the full bill upfront to the practice and make all the contacts with our insurance company, as well as filling out the insurance claim form myself. Not sure £25 is a fair price when almost all the administration was done by me.

Quick response to treating my very poorly little dog. Great advice and reassurance given. I do feel my dog may not have survived if this emergency help had not been available. He is now recovering nicely. Thank you.

Friendly and helpful and also very clear about our pet's issues and required treatment.

A Professional practice with confidence inspiring staff.

Superb response, very caring effective treatment for our beloved cat. The only negative was the price!!