Vets Now - King's Lynn Reviews 

27
TrustScore 4 out of 5

4.1

Tennyson Avenue 20, PE30 2QG King's Lynn, England, GB


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Rated 5 out of 5 stars

We recently had to take our pup to Vets Now after she discovered and devoured a lot of grapes. Everybody was wonderful, even before we arrived we had good advice and were able to give all the info t... See more

Company replied

Rated 5 out of 5 stars

We had to take our 15 year old spaniel to this practice @ 445 on new years morning as he had a seizure which ultimately demanded he be put to sleep. Both the vet and her assistant could not have b... See more

Company replied

Rated 5 out of 5 stars

Truthful: The Veterinary staff were fantastic: professional, caring and friendly. The claim process needed some clarification and we spoke to a Vets Now member of staff, who was extremely helpfu... See more

Company replied

Rated 2 out of 5 stars

Vet was unclear. Said my cat had bad teeth when I then said but our vet said he has very clean teeth he then quickly said he had made a mistake and to ignore that. Wouldn't give a long lasting antibio... See more

Company replied


Company details

  1. #1 of 1 best companies in Emergency veterinarian service
  2. #14 of 17 best companies in Veterinarian

About Vets Now - King's Lynn

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Tennyson Avenue 20, PE30 2QG, King's Lynn, England, United Kingdom

4.1

Great

TrustScore 4 out of 5

27 reviews

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4.1

All reviews

(27)

1,879 reviews in the last 12 months

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Rated 3 out of 5 stars

We couldn't fault the care given by the…

We couldn't fault the care given by the vet. However we feel let down by the admin process.

23 November 2025
Vets Now - King's Lynn logo

Reply from Vets Now - King's Lynn

Hi Jennifer, thanks for taking the time to leave us a review. I'm sorry to hear that you feel let down by the admin process. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 1 out of 5 stars

Disappointed

They told me my kitten had just singed his fur and charged me £350 when he had actually really burnt his paw and had to have further treatment at a different vet’s!

22 November 2025
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Reply from Vets Now - King's Lynn

Hi Amy, we’re sorry to hear you’re unhappy after visiting to Vets Now. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 1 out of 5 stars

Absolutely appalling service.took over…

Absolutely appalling service.took over £150 more than the insurance excess.misdiagnosed my dog.ttaumatised him as well.it takes over 35 working days to deal with a complaint as well.id never have anything to do with them again.avoid.

12 October 2025
Unprompted review
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Reply from Vets Now - King's Lynn

We are sorry to hear of your complaint with us.
Our dedicated team in King's Lynn aim to provide a professional and caring service at all times, and the most important thing to us is the welfare of pets in our care. If you have already raised concerns with the team, they will reach out directly

Rated 5 out of 5 stars

Very helpful and kind

Very helpful and kind. A small query was dealt with immediately

3 May 2025
Unprompted review
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Reply from Vets Now - King's Lynn

Hi George, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Vets at the mill house surgery in kings…

Vets at the mill house surgery in kings Lynn are exceptional

25 April 2025
Unprompted review
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Reply from Vets Now - King's Lynn

Hi Sherry, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

When I needed help for my dog they were oustanding

When I needed help for my dog they were their for me, bloods taken, pain relief was in less than 20 mins, the dog had to stay a second night and I was able to see the vet and my dog at 7:30 in the morning with a good explanation.

17 March 2025
Unprompted review
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Reply from Vets Now - King's Lynn

Hi Brian, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Great communication

Great communication
Friendly, knowledgeable staff
Bit pricey, but out of hours always is

1 March 2025
Unprompted review
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Reply from Vets Now - King's Lynn

Hi Mrs H, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

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