Vets Now - Lincoln Reviews 

136
TrustScore 4.5 out of 5

4.5

Hykeham Green, LN6 8NH North Hykeham, GB


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Rated 3 out of 5 stars

Poorly dog lost blood & clots from the rear,no bloods taken just very expensive paracetomol given & binding paste given sickness injection, what was shockingvwas the cost of visit!! £300+be they even... See more

Company replied

Rated 5 out of 5 stars

It was obvious to us Waffle our Cocker Spaniel wasn’t well. Rang emergency vet’s and was made appointment with vet’s now at Lincoln. On arrival we were seen almost immediately the vet assessed Waffle... See more

Company replied

Rated 5 out of 5 stars

Very grateful that our little pooch was seen over the weekend. Unfortunately, there is no surgery/hospital in Lincoln, the nearest being Derby or Leeds. Good Vets and staff. They informed us about the... See more

Company replied

Rated 5 out of 5 stars

Although I was given devastating news that Pepper had been run over and a grave prognosis, I gave instruction for VetsNow to do everything they could to save her. They were clear about the costs and I... See more

Company replied


Company details

  1. #1 of 1 best companies in Emergency veterinarian service
  2. #14 of 17 best companies in Veterinarian

About Vets Now - Lincoln

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Hykeham Green, LN6 8NH, North Hykeham, United Kingdom

  • 01522 255953

4.5

Excellent

TrustScore 4.5 out of 5

136 reviews

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4.5

All reviews

(136)

1,879 reviews in the last 12 months

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Rated 2 out of 5 stars

A genuine feeling based on the…

A genuine feeling based on the behaviours displayed by the vet, that there was zero concern for the welfare of my animal. I honestly felt like my presence had inconvenienced her. Had to repeat myself several times, felt like I was not even being listened to. Will never return here again.

19 June 2023
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Reply from Vets Now - Lincoln

Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.



Rated 5 out of 5 stars

Great Service so thankful for the team

My Dog was really poorly I thought I was going to lose him. I got to Vets Now Lincoln, the team was great and understanding showed me empathy and care for Winston. The vet explained everything and kept me informed through the night . He is now on the mend I would recommend Vets Now they saved my dog. I can't thank you enjoy For the care Winston was given.

18 June 2023
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Reply from Vets Now - Lincoln

Hi Susan, thanks so much for your positive feedback. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.

Rated 4 out of 5 stars

Seen really fast and mind put at ease

Seen really fast and mind put at ease. Obviously the cost of an emergency consult is high BUT for fast treatment and good care I am happy to recommend. Would use again.

16 June 2023
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Reply from Vets Now - Lincoln

Hi Jane, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very polite and understanding staff

Very polite and understanding staff, very reassuring vet

18 June 2023
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Reply from Vets Now - Lincoln

Hi Julie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 4 out of 5 stars

Thank you so much for seeing our dog on…

Thank you so much for seeing our dog on Friday evening. Our experience has been very positive with Vets Now and the team at Lincoln were professional and supportive throughout. However we were disappointed that when we visited our own vet the next day no report of our visit had been forwarded to them. This had been promised by the team. Other than that we're very satisfied.

4 June 2023
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Reply from Vets Now - Lincoln

Hi Ingrid, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. Have a lovely day.

Rated 5 out of 5 stars

Straightforward, effective service

Able to see practitioner pretty quickly. Very forthcoming about likely fees.

3 June 2023
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Reply from Vets Now - Lincoln

Hi, many thanks for your positive feedback. We’re glad you were happy with the service provided by our team. Have a lovely day.

Rated 5 out of 5 stars

The vet was really kind

The vet was really kind, gentle and the emergency treatment was excellent.

3 June 2023
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Reply from Vets Now - Lincoln

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a lovely day.

Rated 5 out of 5 stars

Excellent

Excellent care for dog, friendly and professional staff.

28 May 2023
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Reply from Vets Now - Lincoln

Hi Robert, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a nice day.

Rated 5 out of 5 stars

I arrived at the vets with my really…

I arrived at the vets with my really poorly puppy. She was kept in over night and I was told I could ring any time to see how she was doing. Fortunately by the morning she was recovered. The staff were all very kind and kept me informed.

20 May 2023
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Reply from Vets Now - Lincoln

Hi Lynne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very pleased with all the staff

Very pleased with all the staff. They were very kind and very professional

14 May 2023
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Reply from Vets Now - Lincoln

Hi Elaine, thanks for taking the time to leave us a review. We’ll be sure to pass on your encouraging feedback to our team.

Rated 1 out of 5 stars

Staff reception nurses lovely 2 visits…

Staff reception nurses lovely 2 visits Saturday Sunday then my baby died Sunday night and they said he had a tummy bug

11 April 2023
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Reply from Vets Now - Lincoln

Hi Nicola, we really appreciate you taking the time to leave us a review. We’re all animal lovers at Vets Now and understand how hard the loss of a pet can be. Our thoughts are with you at this difficult time. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant, Can't thank the staff enough after taking care of our 2 dogs after 1 of them ate 8 hot cross buns!. Fantastic service from start to finish.

8 April 2023
Unprompted review
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Reply from Vets Now - Lincoln

Hi Steven, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 4 out of 5 stars

Lovely Vet, good service, very expensive

The Vet who saw to my cat after he suddenly and mysteriously went lame was very kind and caring towards both myself and Robin. He was taken care of very well and managed his pain so we could get him to our usual vets in the morning.
The only reason I put 4 stars and not 5 was due to the eye watering fees but worth paying to see him out of pain and the assurance he could wait until the morning to see his usual vet. The vet was very open and upfront with pricing and the options available to me which was very helpful and considerate in the current times. All in all very good service.

29 March 2023
Unprompted review
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Reply from Vets Now - Lincoln

Hi Emma, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 3 out of 5 stars

Treatment

Although very caring and helpful, unfortunately we’re unable to diagnose the problem. Our dog seem to perk up but I think he got a bit stressed being there. A visit to our own vet next day showed he had an infection in his anal gland. Still on antibiotics.

23 March 2023
Unprompted review
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Reply from Vets Now - Lincoln

Hi Janet, thank you for your feedback. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

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