Vets Now - SouthamptonReviews 

Compassionate efficient and helpful service

The financial communication is deeply concerning. When I called before bringing him in I raised cost concerns and was told help would be possible — that is why I brought him in. This commitment was never honoured. The out of hours premium was six times higher than a regular daytime clinic for a more limited examination, making meaningful treatment nearly inaccessible despite genuine need.
Despite actively engaging with Vets Now since April — calling multiple times and being repeatedly passed between the clinic and head office with no resolution — my bill was passed to a debt collection agency. As a result I have been charged an additional £50 debt collection fee which I should not be liable for, as the failure to resolve this dispute was entirely on Vets Now's side, not mine.
I was not ignoring this bill. I was trying to resolve it fairly. Instead I received a debt collector's letter dated 8th June that only arrived through my door on 19th June — 11 days late.
I hope Vets Now will take responsibility for the £50 debt collection fee and the broken commitment regarding financial assistance.

From the first phone call to the happy collection of my poorly pet, Vets Now Southampton were absolutely amazing. The whole team were calm, reassuring and efficient, taking the stress out of a very scary situation.
We can't thank you all enough for being such a fabulous team and being there when we really needed you.
Thank you all so very much.

Good experience. The lady that did our triage didn’t seem to confident in her role, however the Vet was absolutely spot on!

Very disappointed with the service provided for a emergency vet . 2 hours of stop start procedure s and waiting This is unacceptable when a cherished pet is unwell We certainly will choose a vet with their own emergency practice

Friendly efficient helpful and sympathetic staff

I had to take my my dog to VetsNow Bittern on Sunday at midnight after he ingested an unknown toxin. The young lady vet who saw him was amazing with him, she took her time to him relax him, as much as was possible in those circumstances, and she gave him a very thorough examination, then after giving him meds and discharging him she made it clear that I could and should bring him back immediately if his condition worsened. Thankfully he made a full recovery.
She is a credit to your practice.

Having a vet available at weekends and out of hours is great, although very expensive.

Very knowledgeable polite treated our lola very well very thorough and passes all our records on to the pdsa vets for them to view many thanks for looking after us all

We found ourselves in an emergency with our cat. Vets Now were brilliant and very quick to give her the life-saving treatment needed immediately and were able to stabilise her.
Without this treatment, I'm sure she wouldn't be with us today.

Long time to wait to see a Vet but end result was worth it my dog is fine now

Very caring and considerate treatment of both me and my dog

Vets now were wonderful when I rang in the night about my cat Albi. They offered plenty of advice and reassurance over the phone and in person when I brought him in a few hours later. They treated him quickly and gave him excellent care - very grateful!

As much as the Vets are very nice in there, the prices they are charging is absolutely diabolical. My dog came in with a corn on a cob stuck in her intestines and they wanted £5000 for a £900 operation which I had done the next day but they would’ve let my dog go and die because I didn’t have £5000. This is daylight robbery or should I say nighttime robbery! And how anyone can charge that much is disgusting

The helpful received from Adriana was outstanding and she was very understanding. The speed of getting into out appointment was also amazing. And the understanding of all staff for us arriving later than planned and still making sure we were seen quickly. Amazing service from all the staff.

rang up for emergency help for a stray who had been badly hurt, the gentlemen over the phone was so sweet and understanding.
Came in with the poor stray, and he was given immediate help. I cannot be thankful enough for the swift help after being sent in circles by others.
Thank you to the staff at the Southampton Bittrne branch :)
I hope my poor boy makes a speedy recovery and goes to a loving home!

So helpful and professional, the vet was utterly superb and so caring with our little dog, I can't thank her enough! She's recovering well now after her visit. Thank goodness for the out of hours service they provide.

Our very poorly dog spent one night with Vets Now in Southampton when she was on her way to recovery and they supported her really well.
Vets Now in Wimborne initiated her emergency care and were superb.
She then transferred to Southampton.
I cannot thank them enough.

Very professional team and people , thank you for save my cat life thank you ! Highly recommend vets now !

I cannot thank Vets Now enough for the incredible care they provided. They truly went above and beyond for us, and I’m so grateful for the compassion, professionalism, and genuine kindness they showed our Milo.
From the moment we arrived, the team made us feel reassured and supported. They took the time to explain everything clearly, treated my pet with such gentleness, and showed real empathy during a very stressful situation, they cared as if it were their own animal.
The communication was excellent, the staff were exceptional, and the level of dedication they showed was outstanding. It's rare to find a practice that combines expertise with such heartfelt care, and I’m so thankful we found them.
Thank you for everything you did — it meant more than you know.