VetShopMax Reviews 

348
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional value of the medications, noting that these affordable prices provide a wonderful alternative to expensive veterinary visits. People also highlight the reliable delivery service, explaining that packages consistently arrive in good condition and in a timely manner despite coming from overseas locations. Some people were dissatisfied with receiving incomplete packages and discovering that only a single fraction of their purchased items actually arrived. Reviewers additionally noted frustrating customer service responses when attempting to resolve various discrepancies regarding incorrect or missing order quantities.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items are genuine, fresh, and arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments arrive in... See more

Order

Users describe positive interactions with order, highlighting the simple and convenient website navigation as... See more

Price

People report positive experiences with price, consistently highlighting that medications are much more... See more

Service

Clients share positive opinions on service, highlighting how convenient it is to avoid stressful vet visits... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication of my order was excellent. The product is genuine and arrived in excellent condition. The price is exponentially better than what I have paid at the vet. I will use this company agai... See more

Company replied

Rated 5 out of 5 stars

Always fast service and it comes a long ways but I still get it promptly…. Our vet thinks my little dog must have all shots plus heart worm meds for him to sell any meds for her … she nearly died thre... See more

Company replied

Rated 5 out of 5 stars

First time ordering heartworm medication. Ordered a year. It arrived in a timely fashion from Australia to the United States in 14 days as I was told. The expiration date of both six month supp... See more

Company replied

Rated 5 out of 5 stars

US customer here who is tired of paying high prices for my dogs tick and heartworm medications. Took a chance on VetShopMax and the product shipped immediately and it the meds arrived as quickly as... See more

Company replied


Company details

  1. Veterinarian
  2. Hobby shop
  3. Pet shop
  4. Pharmacy

Written by the company

Discount brand name pet medications. All the leading brands of flea, tick and worm control, joint and skin support, vitamins and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(348)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
VetShopMax logo

Reply from VetShopMax

Hi Tami,

That’s awesome to hear! 🎉 We’re so glad your order made it to Alabama in just 10 days and that your pups got exactly what they needed.

Thanks for trusting us and sharing your experience—it really means a lot. Give your pups some extra cuddles from us! 🐾🧡


Regards,
VetshopMax

Rated 5 out of 5 stars

Meds when you need them without the hassle

Even though the meds are coming from out of the US, they get here in a timely manner and I'm not asked to spend a lot on postage. Also saves me trip to the vet when my dog doesn't need it and that's huge. I'm paying less for more convenience. That's a win, win for me!

31 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Pam,

Thank you so much for your thoughtful review! We're glad to hear that the shipping has been timely and affordable, even from outside the US. It's great to know our service is helping you save both time and money—while keeping your pup protected. We truly appreciate your support and look forward to serving you again!


Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

No Rx Flea treatment

I have multiple cats and flea season can get expensive especially when vets want to charge a consultation fee and appointment fee per cat just to get them all in flea treatment. VETSHOPMAX allows me to get the treatment without rx and the treatment is exactly the same as the ones I get in the vet . The packaging might differ but works the same. Might take a month to arrive so plan accordingly but I have never had a bad experience with the company.

30 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Vanessa,

It's great to know you're satisfied with both our products and the service provided. We look forward to working with you again.

Regards,
VetshopMax

Rated 5 out of 5 stars

I like that I don't need a prescription…

I like that I don't need a prescription to continue giving my 2 Shih-tsu dogs the medicine they need at a price I can afford as I don't need to take them to the veterinarian to get a script costing as much as the medicine.

28 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

We’re so glad we can help keep your Shih-Tzus healthy and make things more affordable for you.

Regards,
VetshopMax

Rated 5 out of 5 stars

I have ordered my dogs flea tick and…

I have ordered my dogs flea tick and heartworm meds from your company twice now. The price is good and the communication and shipping was fast and spit on.

28 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Chris,

Thank you so much for your kind words and for trusting us with your pet's health needs! We're thrilled to hear that you've had a great experience with our pricing, communication, and fast shipping. We look forward to serving you and your pup again soon!


Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

Quick and easy shopping

Quick and easy shopping. Great prices. Quick shipping.

24 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the quick shopping experience, great prices, and fast shipping. We truly appreciate your support and look forward to serving you and your pet again soon!

Regards,
VetshopMax

Rated 3 out of 5 stars

DHL did not deliver -- dropped it off…

DHL did not deliver -- dropped it off at the USPS and said I requested it. This is not true. Their attempts to deliver were 642 am and 1009 am -- both times I was here and door was open.

20 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Eva,

We’re truly sorry for the confusion with your package. This was a rare situation, and it seems the issue may have happened during the handoff between DHL and USPS.

Since this was an international shipment, there may have been some miscommunication between the couriers.

To clarify, the 6:42 AM update indicated that your order was out for delivery. Then, at 10:09 AM, USPS marked it as “being held at your local post office".

We understand how frustrating it must have been to make a trip to the post office when that wasn’t your request, and we sincerely apologize for the inconvenience.

While courier movements are unfortunately beyond our control, we’re glad to hear that you did receive your package in the end.

Thank you for sharing your feedback—we take it seriously and will be addressing this with the courier to help prevent it from happening again



Regards,
VetshopMax

Rated 5 out of 5 stars

Quick, Easy and You Don't Need a Prescription

Ever since my Dr. told me about VetShopMax, I have been ordering Simparica for my two large dogs. It is quick, easy, and I don't need to pay hundreds of dollars taking them to the vet just to get a prescription. Big win for us!!

16 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Sandra,

Thank you for sharing your experience! We’re so glad to hear that VetShopMax has made things easier and more affordable for you and your dogs.

We’re happy to be a part of keeping your pups healthy and protected! 🐾🧡



Regards,
VetshopMax

Rated 5 out of 5 stars

Have used for the past several years…

Have used for the past several years gets to me fast and much easier.

18 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

We’re so glad to hear you’ve been with us for several years! It’s wonderful to know that our service has been quick and convenient for you.

Thank you for your continued trust and support! 🐾🧡



Regards,
VetshopMax

Rated 5 out of 5 stars

Very pleased with this transaction

Very pleased with this transaction. Quality, new, sealed product. Shipped to the USA nearly as fast as if it had been shipped domestically. Good price. Thank you.

5 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

We’re so glad you’re happy with the product and the quick shipping. Really appreciate your support and hope to serve you again soon! 🐾🧡



Regards,
VetshopMax

Rated 4 out of 5 stars

My orders for the Bravecto and Nexgard…

My orders for the Bravecto and Nexgard Plus, for 2 different dogs are received in a timely manner. I make sure to order in plenty of time, and it's a blessing when VetShop Max has a sale going on to save me even more.
The products seem to work just fine.

18 June 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Angela,

Thank you so much for sharing your experience with us!

We’re really glad to hear your orders have been arriving on time and that Bravecto and NexGard Plus are working well for your dogs. It’s wonderful that you plan ahead — and we’re happy the sales make things even easier on your wallet too.

We truly appreciate your trust in VetShopMax and look forward to keeping your pets healthy and happy for many more orders to come! 🐾🧡



Regards,
VetshopMax

Rated 5 out of 5 stars

the website was very easy to navigate…

the website was very easy to navigate and i found exactly what i was looking for! the shipping was perfect and nothing was damaged when it arrived so i appreciated that as well.

4 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience navigating the site and that your order arrived safely. It means a lot to know we could deliver exactly what you were looking for. We truly appreciate your support!

Regards,
VetshopMax

Rated 5 out of 5 stars

Great for our cat

I received my order in tact quickly and truly like this product for our cat. Thank you.

14 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Debbie,

Thanks for the positive review. We appreciate your support and look forward to serving you again.


Regards,
VetshopMax

Rated 5 out of 5 stars

Everything was great

Everything was great. Quality, price, and ease of navigating the purchase. It does take a while to receive the product, so plan for that.

12 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Jason,

We’re so glad you enjoyed the quality, price, and easy shopping experience! And yes—you’re right—planning ahead definitely helps with delivery times. Thanks for shopping with us!


Regards,
VetshopMax

Rated 5 out of 5 stars

Great first time experience using your…

Great first time experience using your website along with not needing a prescription makes a difference. I was able to give my dog blue his preventive medication immediately.

29 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Billy,

That’s wonderful to hear! We’re glad your first experience went smoothly and that Blue got his preventive medication right away.

Here’s to keeping him happy and healthy! 🧡🐾


Regards,
VetshopMax

Rated 5 out of 5 stars

Always a great experience

Always a great experience! Will continue ordering my pet's needs from Pet Shed

14 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Annaka,

We’re so happy to hear that! Thanks for trusting us with your pet’s needs—we’ll be here whenever you need us. 🧡🐾



Regards,
VetshopMax

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