VetUK Reviews 

31,616
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 7,180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast shipping, excellent product quality, and significantly lower prices compared to traditional veterinary clinics and local stores. Many people also point out that the online ordering process is completely straightforward, making it very simple and convenient to securely upload necessary pet prescriptions. Some reviewers were not happy with delivery delays and frustrating communication issues regarding external courier services. A few customers noted that packages occasionally took much longer than expected to arrive, causing unnecessary worry when waiting for vital pet medications and essential supplies.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly,... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-described, competitively... See more

Order

People report positive experiences with order, highlighting great prices, dependable delivery, and a website... See more

Service

Customers had positive experiences with service, frequently highlighting quick, reliable, and efficient... See more

Price

Reviewers mention positive feedback about price, consistently noting that products are much cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this after researching as cleaning my dogs teeth wasnt getting results. (She us 4yrs old) After over a week im already seeing results and the stains on her back teeth are nearly gone! Amazing p... See more

Company replied

Rated 5 out of 5 stars

The item arrived on time in very good condition, price was very good too. I have a rescue dog he's big but fussy so when I saw the tabs I thought nah no way is he going to eat these so i cut them in f... See more

Company replied

Rated 5 out of 5 stars

From going onto the website to select what you are after, and the ordering process is so straight forward. The delivery period was accurate too and kept updated by vets Uk and the Royal Mail. Very Ha... See more

Company replied

Rated 5 out of 5 stars

Fantastic, reliable service when I needed it most. I was let down at the last minute by a different online pet supplier and urgently needed specialized Royal Canin biscuits for my four rescue dogs. I... See more

Company replied



Company details

  1. #8 of 17 best companies in Veterinarian
  2. #125 of 257 best companies in Pet shop

Written by the company

VetUK: Selling Hills Prescription Diet, Frontline Spot On, Royal Canin, Feliway, DAP, Drontal, Hills Science Plan, Seraquin, James Wellbeloved for less. : - Flea Products (Frontline) Joint & Arthritis Supplements Digestive Supplements Shampoos (Medical & Grooming) Eye & Ear Products Dental Care Products Worming Products Pet Meds (POM-V) Pet Food (Regular Prescription) Pets at Home (Accessories) Veterinary Items Pet Stress (Feliway & DAP) Equine (Horse) Section Aquatic (Fish) Products Avian (Bird) Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.7

All reviews

(31,616)

7,369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always - thank you VetUK for making it such an easy process

3 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you consistently receive brilliant service and that we make the process easy for you. Thank you for your wonderful feedback!

VetUK

Rated 1 out of 5 stars

They keep cancelling the orders

They keep cancelling the orders. Last time I tried ordering Drontal for my 2 dogs that are 11kg and 14kg. Both of their dosage is 1.5 bones so I tried buying a pack of 2 bones and a pack of 1 to cover both their doses. For some reason it was unacceptable for petuk. They told me to buy a bigger pack.
I went to petdrugsonline.co.uk instead and they fulfilled my order without creating issues.

22 August 2026
VetUK logo

Reply from VetUK

We are truly sorry to hear about the difficulties you experienced with your recent order for Drontal. We understand your frustration when orders are cancelled, especially when you are trying to ensure your pets receive the correct dosage. We are reviewing our ordering process to prevent such issues from recurring. We appreciate you bringing this to our attention.

VetUK

Rated 1 out of 5 stars

I ordered one pack of flea drops and…

I ordered one pack of flea drops and filled in the part for getting another pack for free, but I only received one pack.

3 September 2026
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Reply from VetUK

We are sorry to hear that your recent order for flea drops was incomplete. For such an offer to work, you would have needed to enter two into your basket, and at checkout, the second item would have been discounted for free. If one is entered in the basket, we cannot process the offer. I am sorry for any disappointment caused.

VetUK

Rated 5 out of 5 stars

Order…

The speed at which the order was delivered.

19 August 2026
VetUK logo

Reply from VetUK

We appreciate you sharing your thoughts on the delivery speed. We are always working to improve our services.

VetUK

Rated 5 out of 5 stars

Very good service

Very good service. Thank you

3 September 2026
VetUK logo

Reply from VetUK

We are so glad to hear that you had a positive experience with our service. Thank you for your kind words.

VetUK

Rated 5 out of 5 stars

Good supplier

Found item needed. Prescription was easy to upload and delivered within a few days

3 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you found the item you needed and that uploading your prescription was easy. It's wonderful to know your order was delivered quickly!

VetUK

Rated 5 out of 5 stars

The item I purchased was accurate in…

The item I purchased was accurate in description and quality

20 August 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that the item you purchased was accurate in description and of good quality. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Simple and fast

Clear explanation of what is needed to purchase a prescription drug online. Simple to order and very fast delivery if prescription is approved

3 September 2026
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Reply from VetUK

We're delighted to hear that you found our explanation of the online prescription drug purchasing process clear and easy to understand. It's also great to know that you had a simple ordering experience and received fast delivery once your prescription was approved.

VetUK

Rated 3 out of 5 stars

Recent order

One of the products I want is continually out of stock
The application is not easy to navigate and payment takes a long time

2 August 2026
VetUK logo

Reply from VetUK

We appreciate you sharing your feedback. We are actively working to improve stock availability and streamline our application's navigation and payment process for a smoother experience.

VetUK

Rated 1 out of 5 stars

I’m still waiting for my delivery

I’m still waiting for my delivery. Item were ordered a week ago! Your website states free delivery 2 - 4 working days . I’m on day 5 working days plus 2 days with a weekend thrown in.
Very misleading and extremely inconvenient as horse has no meds.

3 September 2026
VetUK logo

Reply from VetUK

We sincerely apologize for the significant delay in your delivery and the inconvenience this has caused, especially with your horse's medication. We understand your frustration regarding the discrepancy between our stated delivery times and your experience. Please contact our customer services team on customer.services@vetuk.co.uk as we would like to assist with this.

VetUK

Rated 4 out of 5 stars

Product as described and arrived by…

Product as described and arrived by date stated

3 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that your product arrived as expected and on time. We truly appreciate you taking the time to share your positive experience!

VetUK

Rated 3 out of 5 stars

The order was fine but the delivery was…

The order was fine but the delivery was not. My parcel was delivered to the wrong address. Very annoying!

21 August 2026
VetUK logo

Reply from VetUK

We sincerely apologize that your parcel was delivered to an incorrect address. We understand how frustrating this must be and we are looking into what happened to prevent this from occurring again.

VetUK

Rated 5 out of 5 stars

First rate service

First rate service, thank you.

3 September 2026
VetUK logo

Reply from VetUK

We truly appreciate you taking the time to share your positive experience with our service. Thank you for your kind words!

VetUK

Rated 5 out of 5 stars

Strightforward

Strightforward
It also checked the prescription showing it takes dispensing pet medicine seriously

3 September 2026
VetUK logo

Reply from VetUK

We're so glad to hear that our commitment to safely dispensing pet medicine resonated with you. Thank you for your kind words!

VetUK

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. No issues.

2 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that your order arrived quickly and without any issues. We truly appreciate your positive feedback!

VetUK

Rated 5 out of 5 stars

Easy Ordering and clear website

Easy Ordering and clear website. Great product. Quick delivery.

3 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that you found our website clear and easy to use, and that you're happy with the product and quick delivery! Thank you for your wonderful feedback.

VetUK

Rated 5 out of 5 stars

Ordered my pets medication with no…

Ordered my pets medication with no issues and received in a timely manner.

3 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that you were able to order your pet's medication without any issues and that you received it in a timely manner. Thank you for your positive feedback!

VetUK

Rated 5 out of 5 stars

Easy to order

Easy to order, and delivery was as described

31 August 2026
VetUK logo

Reply from VetUK

We're delighted to hear that you found the ordering process straightforward and that your delivery was as expected. We truly appreciate your positive feedback!

VetUK

Rated 5 out of 5 stars

Would recommend

Great price, good delivery time, would recommend

2 September 2026
VetUK logo

Reply from VetUK

We're so pleased you found our prices to be great and that your delivery arrived promptly. Thank you for your wonderful feedback and for recommending us!

VetUK

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