VetUK Reviews 

31,685
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 7,180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast shipping, excellent product quality, and significantly lower prices compared to traditional veterinary clinics and local stores. Many people also point out that the online ordering process is completely straightforward, making it very simple and convenient to securely upload necessary pet prescriptions. Some reviewers were not happy with delivery delays and frustrating communication issues regarding external courier services. A few customers noted that packages occasionally took much longer than expected to arrive, causing unnecessary worry when waiting for vital pet medications and essential supplies.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly,... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-described, competitively... See more

Order

People report positive experiences with order, highlighting great prices, dependable delivery, and a website... See more

Service

Customers had positive experiences with service, frequently highlighting quick, reliable, and efficient... See more

Price

Reviewers mention positive feedback about price, consistently noting that products are much cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this after researching as cleaning my dogs teeth wasnt getting results. (She us 4yrs old) After over a week im already seeing results and the stains on her back teeth are nearly gone! Amazing p... See more

Company replied

Rated 5 out of 5 stars

The item arrived on time in very good condition, price was very good too. I have a rescue dog he's big but fussy so when I saw the tabs I thought nah no way is he going to eat these so i cut them in f... See more

Company replied

Rated 5 out of 5 stars

From going onto the website to select what you are after, and the ordering process is so straight forward. The delivery period was accurate too and kept updated by vets Uk and the Royal Mail. Very Ha... See more

Company replied

Rated 5 out of 5 stars

Fantastic, reliable service when I needed it most. I was let down at the last minute by a different online pet supplier and urgently needed specialized Royal Canin biscuits for my four rescue dogs. I... See more

Company replied



Company details

  1. #8 of 17 best companies in Veterinarian
  2. #126 of 257 best companies in Pet shop

Written by the company

VetUK: Selling Hills Prescription Diet, Frontline Spot On, Royal Canin, Feliway, DAP, Drontal, Hills Science Plan, Seraquin, James Wellbeloved for less. : - Flea Products (Frontline) Joint & Arthritis Supplements Digestive Supplements Shampoos (Medical & Grooming) Eye & Ear Products Dental Care Products Worming Products Pet Meds (POM-V) Pet Food (Regular Prescription) Pets at Home (Accessories) Veterinary Items Pet Stress (Feliway & DAP) Equine (Horse) Section Aquatic (Fish) Products Avian (Bird) Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.7

All reviews

(31,685)

7,411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Dog Cans of food

Our dog food cans came in a timely manner but the cans were dented presumably from moving with fork trucks . Very disappointing.

1 September 2026
VetUK logo

Reply from VetUK

We are very sorry to hear about the dented cans you received. We understand your disappointment and are looking into our packaging and handling procedures to prevent this from happening again. We appreciate you bringing this to our attention.

VetUK

Rated 5 out of 5 stars

Love this company always quality goods…

Love this company always quality goods great value for money one of the best companies for competitive prices . Their own products are fantastic working as good if not better than branded. So glad I found them when I did I've used them for numerous years now no-one comes close.

20 August 2026
VetUK logo

Reply from VetUK

We are absolutely thrilled to hear such wonderful feedback! It's fantastic to know that you consistently find our goods to be of high quality and great value, and that our own products meet your expectations so well. Thank you for your long-standing loyalty!

VetUK

Rated 2 out of 5 stars

Very poor website

Ordered once but found it very difficult to navigate the website. Product good value and delivered the next day. But when I tried to reorder almost impossible to make sense of the website which kept failing to recognise my password. I spent ages trying to reset it but gave up and have moved to another provider.

8 September 2026
Unprompted review
VetUK logo

Reply from VetUK

We are truly sorry to hear about the significant difficulties you experienced with our website, especially when trying to reorder. It's disheartening to learn that issues with logging in and resetting your password led you to seek another provider. Your feedback is crucial, and we are actively working to improve our website's usability.

VetUK

Rated 5 out of 5 stars

Cheapest pet meds

Cheapest pet meds, prompt delivery and first class customer service. Highly recommended

1 September 2026
VetUK logo

Reply from VetUK

We're so pleased you found our pet medications affordable, experienced prompt delivery, and received first-class customer service. Thank you for your wonderful feedback and high recommendation!

VetUK

Rated 5 out of 5 stars

Great service my pets medicine came…

Great service my pets medicine came quickly and on time

26 August 2026
VetUK logo

Reply from VetUK

We're delighted to hear that you received great service and that your pet's medicine arrived quickly and on time. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Not first time I’ve ordered from…

Not first time I’ve ordered from these..service is extremely quick and wouldn’t go anywhere else! They’ve even doubled checked with me when I’ve inadvertently not realised a mistake!

20 August 2026
VetUK logo

Reply from VetUK

We are so pleased to hear that you consistently receive quick service and that you wouldn't go anywhere else! We truly appreciate your kind words and are especially glad we could help when you inadvertently made a mistake. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Order process

Clear website. Ordering process straightforward including prescription process

1 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that you found our website clear and the ordering process, including the prescription process, straightforward. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service
Prices reasonable

20 August 2026
VetUK logo

Reply from VetUK

We're so pleased you experienced prompt, efficient service and found our prices to be reasonable. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

We are always happy with VetUK…

We are always happy with VetUK purchases and the speed of the delivery, always a joyful shopping experience

19 August 2026
VetUK logo

Reply from VetUK

We're so happy to hear you consistently have a joyful shopping experience with us! We appreciate your kind words about our purchases and speedy delivery.

VetUK

Rated 5 out of 5 stars

Great price

Great price, speedy shipping & delivery

31 August 2026
VetUK logo

Reply from VetUK

We're glad to hear you appreciated our pricing and the quick delivery. We value your feedback.

VetUK

Rated 5 out of 5 stars

AI led me to the cheapest price…

AI led me to the cheapest price available for my item and it was promptly delivered.

1 September 2026
VetUK logo

Reply from VetUK

We're happy to hear our AI helped you find a great price and that your item arrived promptly. We appreciate your positive feedback!

VetUK

Rated 5 out of 5 stars

easy to order

easy to order, efficient and good prices.

19 August 2026
VetUK logo

Reply from VetUK

We're glad to hear that you found our ordering process easy and our prices good. Thank you for your positive feedback.

VetUK

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