Via Biler A/S Reviews 

Salgs person was nice and understanding and patience

We received a very good service from Via Biler A/S when purchasing our new Toyota vehicle. The staff was kind and very supportive at all times. They helped us to find a good solution to our needs and answered all our questions.

Overall is good personally I like Mr. Martin.

On Tuesday, May 6, 2025, I replaced the air filter on my Toyota Auris Hybrid 2016 after one year. The car responded better to throttle and fuel consumption improved. The next day, Wednesday, May 7, I drove 147 km to work with no issues. However, on my way home, the check engine light appeared — the car still drove normally, and I was able to complete the return trip (another 147 km). In total, I had driven approximately 160 km after the air filter change without problems. I ordered a second filter, thinking the issue could be related.

On Thursday, May 8, while driving in city traffic, the car suddenly shut down with a “Hybrid System Failure” warning and became completely unresponsive. I called a tow truck, and the vehicle was transported to Via Biler Odense M. I personally explained everything at the reception and handed over the keys. I was told they would inspect the car and contact me the next day (Friday). I also asked for a courtesy car, but they told me none were available. I never received any written confirmation that the car had been checked in.

Friday, May 9:
I did not receive the promised phone call. I contacted them myself, about two hours before closing. The technician told me that the problem “might be caused by contaminated fuel” and that the repair cost would be DKK 3,900 (~EUR 500) — potentially more depending on what they found.
I asked about:

a diagnostic report — they refused to print it, but offered to write the error codes by hand,

the courtesy car — they denied it because I had “not used their service before”,

the air filter — they said it was not related to the issue.
They promised to contact me again on Monday, May 12.

Monday to Thursday (May 12–15):
I received no updates at all.

I called 6 times to 5 different people — no answer.

I sent 5 emails, asking for a reply by 18:00 on Monday — no response.

I escalated the case to Toyota Denmark and Toyota Europe.

During this time, I was completely without a car and unable to commute to work in Høje Taastrup (one-way by train: 2 hours 20 minutes including walking).
My insurance company refused to provide a courtesy car because the documentation they received from Via Biler stated the cause was “hybrid system failure”. However, I was told verbally that the issue was fuel-related — this contradiction made my insurance claim invalid.

At no point during the week was I contacted by Via Biler regarding a possible paid courtesy vehicle either. In every other workshop I've ever visited, I was always provided with a replacement car without being asked if I had been there before.

Thursday, May 15:
At 12:21, I finally received a phone call from Mr. Jens, a technician at Via Biler. He told me the car was repaired and ready for pickup. He explained that the cause was insufficient air intake pressure, and clarified that it was not caused by the air filter replacement. He also acknowledged the complete silence during the week and apologized, saying that it was “strange” that no one had contacted me.

Diagnostic Report & Documentation:
When I asked for a diagnostic report before and after the repair, I was told:

No diagnostic report before the repair was saved,

Only a post-repair report was available — it included one fault code (P0171 – System Too Lean), but

had no date,

no freeze frame data,

and no confirmation that the code had been cleared or resolved.

The total cost of the repair was DKK 4,325.89. While the car now functions properly and the technical explanation seems plausible, I am left with no verifiable documentation of the diagnosis or repair justification.

❗ Summary:
Even though my car is now operational, the experience with Via Biler Odense M was unacceptable for several reasons:

I received no contact for four full working days after the promised update.

I had to escalate the case internationally just to get a phone call.

No courtesy car was offered or followed up.

The diagnostic documentation is incomplete and untraceable.

My insurance claim was harmed due to inconsistent reporting from the dealership.

I was never given a receipt when the car was checked in.

No one responded to emails or calls for nearly a week.

Even though Mr. Jens was polite and apologized, this level of customer (non-)service should not happen — ever — at a certified Toyota service center.

I truly hope no other Toyota customer will ever have to go through a similar experience.
I also trust that Toyota Denmark and Toyota Europe will take this case seriously and investigate the internal processes at this dealership to prevent this from happening again.

⭐ Rating: 1/5
Technical repair: ✅ satisfactory
Customer care: ❌ unacceptable
Documentation: ❌ lacking
Transparency: ❌ none
Communication: ❌ zero until escalation

EDIT: I was offered 10% refund of the invoice related to this review. I declined.

Fantastic experience. Great attention to client.

This review will be in english as I am writing this from the Netherlands. My wife (who is danish) and daughter moved to Denmark last week and my plan is to join them as soon as I can. This is the reason I had to buy a car unseen over the phone, a first for me. The process could not have been smoother and I want to give a big thank you to Matija in Valby and Emil in Svendborg for going above and beyond to make this a stressfree transaction! Would definitely recommend and hope to do business with Toyota DK in the future again!

Davide was good in explaining all the details about the car, purchase and spent good time clarifying all the questions we had. The delivery experience was also nice. We felt overall good purchase experience.

Nrm booking god dialog også i detaljen, gennemgang af faktura, fin låne bil, mv. Allan Olsen

I recently purchased a car from Via Biler and am extremely satisfied with the entire experience. From start to finish, I was met with professionalism and outstanding customer service. I would especially like to highlight Jonas, who was my contact person and salesperson. His prompt and precise responses to my questions made the process both easy and pleasant. Jonas’s dedication and expertise ensured that I felt confident and well-informed throughout. I highly recommend Via Biler to anyone considering purchasing a car.

A really good dealer, bought the Polestar 2 2024 model.

Everything was professional and everything that we agreed on was done with the delivery. Spare tires were put nicely in a plastic bag.

Definitely can recommend the garage!

Great costumer service! Friendly staff…

Excellent service and attention to detail by car salesman. Very attentive and professional in the full range of services. Quick response when questions and queries were raised. Salesman took the time to throughly explain every aspect of the vehicle before handing over. Over all a very professional service in making the experience of car leasing extremely pleasant and comforting.

Best service and on time.
Staff is very kind and friendly.
5 star 👍

Really helpful and kind service

Primarily because of the originality and reputation of Ford, I considered this company's electric car, but after driving the Explorer, compared to other leading electric cars in this price range, I found the Explorer unbeatable. Driving with the Explorer really conveys a good and smooth driving feeling to the passengers.