Viagogo Reviews 

The venue is well organised and we had a great view from our seats which were very comfortable. There are plenty of food and beverage choices and entry into the venue was very smooth while maintaining security.

My tickets I wished to sell are listed as pending. Have been now for almost two weeks. First time enquired, I was advised will take up to 72 hours. Again contacted after 4 days where French (staff member), suggested I open another account or go elsewhere. Show is today and still listed as pending.
Thankfully I went elsewhere. First time with Viagogo.
Definitely ViaNONO!!!!

Do not use this company! They are a scam

Looking like a genuine company for ticket purchasing, I received a confirmation for tickets for a function in NZ in April with an Order ID and Paid NZ386.76 for general admission. It even had the photo of the event on the page when I went into order the tickets. I was due to receive a further email from them within 72 hours when I could track the order. This did not happen.
I sent a copy of the order to my friend in NZ who printed out the order. Then on her phone came up "This is a ticket resale platform. Tickets are not sold by Viagogo but by others. Viagogo is not an authorised seller for events in New Zealand. Viagogo cannot guarantee that tickets you purchase on this website will let you enter the event" This was not advised during purchase exercise.
Then I was told I would receive tickets on a download in the week leading up to the event!
I had to cancel credit card. The ACCC in 2020 fined them saying practices were unacceptable and said they misled the public.

Viagogo was amazing - not only did we get amazing tickets to an incredible concert - they also ensured that the tickets would arrive in Australia before we left. They were in contact to support us throughout the entire process. Would definitely trust this site again. Thank you for an incredible K-pop experience which we will never forget!

Easy transaction and smooth process. Great experience for our first time with this company.

Everything was exactly as described and the logistics very easy.
Plus the fact that Man Utd won the match made everything perfect!

I have used the company a few times but never needed their help with anything. This time however I have needed some help, it has been by the far the hardest company I have ever had to deal with and the customer service is potentially the worst I have ever come across. I will never use them again. Nothing has been solved and I still havnt solved the issue with my tickets.

Purchase tickets to the Brisbane AC/DC concert. The whole process was super easy the tickets arrived a week and a half hour had no issues all.

The website is a scam and is ripping people off. I paid tripple price to purchase Lady Gaga’s ticket.

DON’T USE this website -Viagogo

I bought tickets to sombr using viagogo and it was a positive experience.
I received a couple of weeks before the concert and no issues on the night.
Having read lots of poor reviews I was very happy!!

SHIT. Over priced tickets and in US $ for Australian event. Paid $119 aud (my fault didnt check the site properly) for nose bleed tickets. Once i realised what i had done with in hours and 6 days out from the game i tried to cancel and get refund. No refund just a ticket on sell. These guy are a filthy thieving company . Never ever use them.

My kids just saw LADY GAGA in Sydney and they were THRILLED with their tickets. I will admit waiting until 3 days before the concert to get them was nerve wracking but they came in time and my kids had a blast!!! 5 stars 🌟 I will definitely use them again.

I purchased Lady Gaga tickets and they were fraudulent. I am so angry and disappointed. Don’t buy tickets from this company.

Purchased Stereophonics tickets for Melbourne concert whereby the event was cancelled by the artist. Viagogo state that the event has been postponed which is incorrect and wont change the status to cancelled which allows them to withhold my refund.

I booked concert tickets on Viagogo about two weeks before the event. They promised I would receive the tickets 3 hours before the concert, but despite contacting their support multiple times for reassurance, the tickets never arrived.

On the day of the event, they offered me either a refund or downgraded tickets. I had no choice but to arrange my own tickets elsewhere, which I ended up getting cheaper and instantly. I asked for a refund, and they confirmed I would receive it within 3–4 business days.

It has now been 6 business days, and I still haven’t received anything.

The whole experience was stressful, unreliable, and unacceptable. I will never use Viagogo again and strongly advise others to avoid it. Their promises mean nothing, and their customer service keeps giving excuses.

What a rip off.. Don't use!
Here is why i saying this..
The tickets that I brought were originally purchased for 211.25 per ticket including GST.
The viagogo price was 285.83 not including GST. Which I thought was fair as they have to make some money for the resale of the tickets.
Here is where things get interesting:
Viagogo then changed
Fees $203.48
Tax $20.35
Meaning the Total Price $795.49

Plus because the company is based outside of Australia I was changed international fee as well.

What a bunch of scumbags.

Don't use them.

Do not use the Viagogo site! Its a gamble, they take your money upfront after overcharging for tickets but you don't get your tickets! Do not use!!

Was scammed for Fenerbache v Trabzonspor tickets . Over 400€ with no refund

We paied în advance for 3 adult tickets, and got 2 of them on limit...ok, thanks to their custom support. Then,
at the time we arrived at the event (Hungaroring F1), we had the shoking surprise to see 2/3 of them were listed as "child tickets " insted of "adult tickets", therefore we weren't allowed to enter the venue! 👎