viagogo Reviews 

8,343
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers had a great experience with this company. Customers frequently mention that purchasing event tickets online is fast, incredibly straightforward, and items are seamlessly transferred directly to their personal accounts. Many people also appreciate finding great seats easily and enjoying a smooth, completely trouble-free entry into packed concert venues without any noticeable delays. Some reviewers were not happy with the extra costs and heavy administrative fees added on top of the original base ticket prices. A few other people also felt anxious regarding late ticket deliveries and unexpected price spikes right before major live music concerts.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Price

Reviewers highlight ambiguous aspects of price, sharing heavily divided opinions regarding costs and value.... See more

Website

Reviewers share mixed feedback about the website experience, balancing initial anxiety and inflated fees with... See more

Service

People report ambiguous experiences with service, as opinions on reliability vary significantly. While many... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless and straightforward purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event ticket seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,343)

1,008 reviews in the last 12 months

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Rated 5 out of 5 stars

Best bang for the buck

After comparing seats and prices, I chose Viagogo because I found the best seats at the best price.All fees were included; no surprise add ons!
The tickets were a present and transferring to the recipient was quick and easy.
Thank you!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

A Smooth and Satisfying Experience

I monitored tickets for the event for several weeks and was very happy to finally find the ideal seats.

The website was simple, clear, and easy to use. I also enjoyed browsing the available tickets. After the purchase, the instructions for downloading the tickets were clear and easy to follow.

Overall, it was a smooth and satisfying experience.

14 June 2026
Unprompted review
Rated 3 out of 5 stars

Too expensive

Too expensive. Misleading price marketing that should be illegal. But okay customer service.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Sensational experience

The purchase experience was sensational and fast. We booked 4 tickets with perfect seats at the stadium for a show in Madrid, and we received the tickets by email shortly after payment was completed. Everything went perfectly. Thank you.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Please be very careful with this…

Please be very careful with this website do not do the same mistake like me. They are pure scam company I bought two tickets and there is zero refund policy the only option is to resell the tickets on their website and it’s not put up reason being they have technical difficulty since 3 days and the concert is next week. They claim they cannot do much about the technical issue. So conclusion money wasted and time and a company not trustworthy!

11 June 2026
Unprompted review

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