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Viator.com Reviews 328,818

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 58,768 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and guides for their exceptional knowledge, professionalism, and engaging personalities, making tours informative and enjoyable. The booking process is often described as smooth and easy to use, with many appreciating the detailed information provided on excursions and the overall user-friendly experience. People consistently highlight the excellent service, from punctual drivers to attentive crew members, ensuring a comfortable and well-organized experience. However, some customers also noted issues with the booking process, such as declined bookings or difficulties changing details, leading to frustration. A few other people felt that tour descriptions did not always match the actual experience, and some found the search functions on the website to be less user-friendly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, professionalism,... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and convenience.... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with their experiences,... See more

User experience

Customers had positive experiences with user experience, finding the website easy to navigate and offering... See more

Location

Reviewers highlight positive aspects of location, with many enjoying the opportunity to explore new areas and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our driver, Mike, was great. He shared lots of information about the area and the three vineyards we visited were beautiful. The vineyards staffs -- a few of them the vineyard owners or second generat... See more

Rated 5 out of 5 stars

Niko was an incredible tour guide with very positive energy and lots of insight into Greek culture and history. Niko was very thoughtful when it came to the experience of his patrons during the travel... See more

Rated 5 out of 5 stars

Daniel, our driver, was phenomenal and set the tone for a fantastic day right from the start! He was punctual, professional, and navigated the entire route perfectly. The tour itself was well-planned... See more

Rated 5 out of 5 stars

Website is user-friendly and provides details on excursions. Also I inadvertently requested the incorrect drop off location. I went back onto the website and asked if I could change the drop off loca... See more


Company details

  1. Travel agent

About Viator.com

Written by the company

Our promise to you

Written by the company

As the leading marketplace for travel experiences,
Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.

Why book with Viator?

Benefits

Ultimate flexibility

You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences

Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company

We're owned by one of the most trusted names in travel.

Award-winning customer service

New price? New plan? No problem. We're here to help, 24/7.

Start Browsing

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

329k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 4 out of 5 stars

Helpful Rep.

Originally had some difficulty booking tours. Representative was helpful getting everything straightened out.

8 June 2026
Rated 3 out of 5 stars

Dissatisfied.

Dissatisfied.
Trying to access tickets was difficult. Email links failed to work several times.
Accessing App also difficult.
Phoned helpline. Answer message and never received call back

7 June 2026
Rated 5 out of 5 stars

Beautiful sites but lots of walking

The towns were beautiful. There is a lot of walking which was not stated especially from the port to the train station. It was nice to have earphones to hear our guide but it was hard to understand the dialect so many of us, could not understand . I would still recommend

9 June 2026
Rated 5 out of 5 stars

Worth doing the cruise

Worth doing the cruise. You see the city from a different angle and learn more about Amsterdams architecture. The crew were friendly and very knowledgeable.

17 June 2026
Rated 5 out of 5 stars

Our Guide Hanna

Our Guide Hanna made it fun. She was a very skilled Raft Pilot. I liked her pointing out historical information along the way. I appreciated that as a local. I will come back with visitors.

15 June 2026

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