Not recommended
At the beginning of our rental search, we were interested in a property through another agency, only to later discover that one of the partners was involved in both companies. This created a clear conflict of interest and gave the impression that both agencies were working together to maximise their own financial gain rather than act transparently or in our best interest.
Throughout the tenancy, communication was poor. Enzo, the company owner and our main point of contact initially, was frequently unresponsive and often went silent at key moments, leaving important queries unanswered. On one occasion, the agency even entered our property while we were out of the country without providing any prior notice or consent — a serious breach of trust and tenant rights.
When we chose to terminate the contract early, the agency imposed multiple charges, including an administration fee, an early termination fee, and an additional £600 for cleaning — a fee we did not agree with and which was applied without providing the official move-out itinerary report. These charges felt unreasonable and unfairly imposed, it was their word against ours without the report.
Overall, the experience was unprofessional and unnecessarily stressful. I cannot recommend this agency. Prospective tenants should proceed with caution, be aware of potential conflicts of interest, and ensure everything is fully documented in writing before committing. We had taken photos and videos but these didn’t hold up when we were disagreeing with charges.