Vibe Motors Ltd Reviews 16

Bought a Red Aygo From Vibe Motors Back in November and car has been excellent the staff were really helpful and extended my warranty to 6 months free of charge! definitely recommend Will be back for my next car for sure

Very happy with their customer service, and very friendly guys,will always recommend their services to my friends and family

Excellent Service Bought a Black Audi a1 S-Line drives lovely would recommend for anyone looking for a used car with a peace of mind they also have a great customer service team had a few questions about the car and they answered any doubts I did have.

Excellent and professional service from all the staff. They gave me enough time to look around the car, test drive and think about over night. The car was clean and had all the relevant paperwork I needed. Many thanks, I’ll be back 😁

Very helpful and friendly assisted me with my finance application it all went smoothly also not to forget they gave me an excellent deal on the warranty

Purchased a Mini Cooper was easy process sales team were very friendly and helpful even helped navigate all the controls in the car

I purchased a used vehicle from the Park Royal branch in 2019, partly because the cars are meant to be AA approved/inspected. The vehicle was okay but within a two weeks I had to replace the wipers and the card key. I also found out when replacing the card key the vehicle had been recalled due to a safety issue. Please note the card key had to be ordered from France and then coded to the car. This took around two weeks. The other issue I’ve found in 2023 which I should have checked at the time of purchase was the key for the wheel lock nut on the vehicle is missing from the car. I called Vibes Motors on the 06.11.23 on the off chance they could assist. Firstly the guy on the phone said they had no branch in Park Royal, they are based in Harrow. Let’s be clear they did a branch in Park Royal so not sure why he feels the need to lie. He then rambled on that the key for the wheel lock nut must be in the car and attempted to suggest I must have lost it and it’s many years ago. The thing is I wasn’t asking them to purchase the key for me, I’ve already been in touch with a Renault dealer to resolve the issue, however, his poor attitude and bad customer service is off putting, all he wanted to do was fob me off and lie. I would not purchase a car from this company again, they need to work on their customer service skills. Also when they say AA approved or inspected please don’t rely on this, do your own checks/inspection.

I know we are in a world where increasingly one's word is as cheap as a penny sweet BUT this should not be the case when a car dealer agreed a price (£6200) takes a deposit and agrees a time to collect a car (cash buyer).

BUT this was the case...

Unbelievable to have agreed a sale, paid a deposit, arranged insurance so one can pick the car up and drive away...only to turn up at the date and time agreed to find out that the car was sold...after taking my deposit.

I wouldn't trust this lot as far as I can throw them.

Buyer beware! Can you imagine having bought the car and then finding and issue...would they actually stand by the warranty? I doubt it since thier word is cheap. Trust is something that is lacking in the motor selling industry for sure but come on...!

No apology...just handed me back my deposit.

The hood of the car was replaced and there was a scrap number on the car, and the color under the hood was different from the car itself, and it was obvious that it was painted, but they still told you that no, it is the fabric 😂 The sound of the engine was also bad, and everyone understands that there is a problem, and everything you write on the site Everything they said was a lie and the car had a problem

Courteous and friendly staff offered me a fair trade-in price for my old car. Very pleased with the new vehicle which was sold at a good price and is running well - highly recommended.

Absolutely shocking experience, bought volkswagen cc from them advertised and as in good condition and just serviced, on the way back home start hearing noises from the back of the car, rung them and they said that it is from standing too long, few days past and noise got even worse, took it to local volskwagen dealership and been told that rear discs in such a bad condition that it is dangerous to drive the vehicle. Rung vibe motors and send them report in email where it clearly says that rear breaks need imediate repairs, they told me to drive it back to them for their inspection, as i live 100miles away i refused as i been clearly told that car is not safe to drive, but they could not care less, i offered to take the car to any local service of their choise, but they refused as well. After i asked if i would take the car to them and it would be taken for repair, if i would get a courtesy car and they said no, so i would be left with no way to come back home or to come back to collect the car. Would stay away from this dealership as far as possible and would not trust any service they done or condition of the car they sell. Cares more about profit then customers or safety of their cars that they selling.

Very pleased with the car I purchased customer service was great highly recommend to anyone looking for a car

Avoid at all cost. Sorry this is a long review but please read to the end.. Bought a car from vibe motors on 27th december all was going great it got delivered to me on the 29th december as it needed a brand new battery as it kept cutting out. Breaks were also very squeeky. The salesman said it was cutting out and squeeking due to the fact it had not been driven for a few months so that was fine i was willing to let that one slide. The day it was delivered i took the car out for a drive as i was excited to receive my brand new car and everything was going great until about one hour later when everything seemed to be going wrong one after the other. When we viewed it there was no issues what so ever. On the 29th december an alert came up to say there was a rear boot light malfunction. Took the car straight to halfords and paid for a new bulb that wasn't a problem. Later that day breaks hadnt seemed to improve i booked it for a free break check to be told my tyres were put on back to front so had to pay to get them put the right way. That evening took the car out again to see if the breaks had improved and when i pulled up on my driveway i could not get out the car, i was locked in, had to ring my partner to try and get me out but he couldn't so i had to climb over to the passenger seat. After inspection we noticed the drivers door handle was loose and practically hanging off so everytime i was trying to unlock it, it automatically kept locking preventing me from getting out. on the 30th (had not even had the car for 24 hours) The DAB radio stopped working completely and the USB charger port and an alert came up on the screen saying "transmission failure, drive mode unavailable" and over the speakers it was saying DO NOT DRIVE THIS CAR IT MAY CAUSE A FIRE IF YOU DO! I had my kids in the car they was petrified. As i pulled over to ring vibe motors i stood at the back of my car which is when i noticed the rear reflector light had fallen out which is when i noticed the car had clearly been involved in some sort of crash before hand. This was not visible at the time of viewing!!! LUCKILY it was only day 2 because my old car which i part exchanged with them was still in the garage so asked for my car back immediately. Never will i ever recommend this company to anyone.

This place is very unprofessional and rude, they will waste you time and try and sell you a car with faults

Rang them first, then drove 130 miles, one way, to them to a very frosty reception. Crammed premises, cars parked at around 1 foot between each on sides and 3 inches front and back! v poorly kept/cleaned car, inside and out was at least double the age for mileage described. Shaby re-painting. Sadly, very cavalier attitude of the manager/owner. Rather non-professional. 'Who cares'. Walked out v disappointed, huge waste of time and fuel.