Vibrant Doors Reviews 

1,576
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally smooth online ordering process, noting that the intuitive website makes finding and purchasing the right items completely straightforward for everyone. People are also genuinely impressed by the remarkably helpful delivery drivers and the exceptionally sturdy, beautiful quality of all the products received. Some people were dissatisfied with unexpected delivery delays, poor communication from couriers, and infrequent tracking updates regarding the exact status of their shipments. Consumers additionally mentioned recurring frustrations concerning damaged goods upon arrival and complicated, slow aftersales procedures when trying to resolve various replacement issues.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that items frequently arrive promptly and on... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are well made, sturdy, and look... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are well made, heavy, sturdy, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient online ordering,... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, delivered on time. Had to order two single doors to fit the doorway rather than a pair of rebated doors as the rebates work only one way. Needed master door to open the other way but g... See more

Rated 4 out of 5 stars

Very happy with doors. Good quality. Communication was a bit slack. I didn't realise two different delivery companies were being used on my order and my enquiry wasn't responded quickly enough. So e... See more

Rated 4 out of 5 stars

Overall good. Doors (3) were exactly what I ordered and were keenly priced. One door has marks, but will be painted anyway. Tried to call delivery company twice (19th and 11th in queue), though auto... See more

Rated 5 out of 5 stars

I made a few inquiries by phone, then advised all orders are via online. Easy enought and straight forward, double checking i ordered the correct size. Free handle & hinge packs. All delivered and... See more


Company details

  1. #58 of 63 best companies in Door supplier
  2. #24 of 26 best companies in Door manufacturer
  3. #51 of 57 best companies in Door shop
  4. #10 of 12 best companies in Door Warehouse
  5. #37 of 40 best companies in Window supplier

About Vibrant Doors

Written by the company

Quality External and Internal Doors at Great Prices

One of the UK's largest online door retail stores, located Derby in the Midlands but distributing doors nationwide to Builders and Homeowners. Since opening our doors in 2011, Vibrant Doors has grown and developed a wide range of internal and external door ranges suitable for any new build or remodelling project. We pride ourselves in offering higher than normal specification products, and are known by Builders and Carpenters for our high quality doors and door systems.

We aim to continue our growth and to continue to provide our valued customers with quality interior and exterior doors & door products, from single leaf doors to internal and external, folding and French door systems, while ensuring great value-for-money pricing across the full range. Our customers can take advantage of the UK's lowest pricing, on leading door brands such as Climadoor, LPD, XL Joinery, Deanta, JB Kind as well as others with a huge depth of knowledge where we can support you with technical advice where required before selecting the products to buy.

Shop online today for great quality doors, at great prices from Vibrantdoors.co.uk, part of the Vibrant Doors Ltd Company.

Internal Doors

French Patio Doors
in Aluminium or uPVC
Bifold Patio Doors
in Aluminium or uPVC
Sliding Patio Doors
in Aluminium or uPVC
Internal Bifold Doors
Internal French Doors
Mexicano Oak Doors

Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,576)

365 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supply of doors…

Simple purchase from a comprehensive website.Prompt dispatch and delivered by happy couriers right on time.
Would recommend Vibrant doors and would certainly use them again.

9 February 2026
Rated 2 out of 5 stars

I was not informed of the delivery…

I was not informed of the delivery until 9.08 on the morning of delivery for a 7.58 to 9.58slot. As I was at work in a different town my door had to be left outdoors in the rain all day.

5 February 2026
Vibrant Doors logo

Reply from Vibrant Doors

We're sorry to hear of the issues you have experienced with the couriers we have used. We request that all deliveries are booked in with customers and that all deliveries are signed for, given this they should not have left the door outside in the rain. We completely understand your frustration and will be sure to speak to our couriers in regards to this. Please accept our apologies for any inconvenience this has caused.

Rated 1 out of 5 stars

I have not recieved what I ordered

I ordered 6 oak internal doors before xmas. I had spent much time researching options available. I knew that I could have bought some of the doors from Wickes for a good price, but these were unfinished doors. I found Doors and More (aka Vibrant Doors) via a web search, and discovered that they sold fully finished doors. This is what I opted for. I bought during their Black Friday sale with 20-30% discount. I have a van so opted to collect myself. The company closed down for 2 weeks over the xmas and NY period. I collected the doors and stored them inside until ready to install. I then found that each door had a paper instruction label which spoke about needing to finish the doors. I sent 2 emails to the company but did not receive any response. After the 3rd email, I got a response, which suggested that I had ordered the wrong items. They even provided a screen shot of a doctored order confirmation email to me, supposedly with the door numbers. This did not correspond with the actual order confirmation email I ACTUALLY RECEIVED. I have forwarded them the actual email, so will see how they try to get out of that! NOT HAPPY!!! If they checked the price I paid, then they will see that this is far higher than the price now when the sale has finished. I will now send them a formal complaint. TIP: Make sure you get a screenshot of your order details showing the description of what you want to order, before you press the order button!

26 January 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

You placed the order online via the website, the Mexicano Oak doors you ordered are supplied unfinished, as clearly stated on the product page of our website at the time your order was placed. Your order confirmation and invoice — which you forwarded to us and cannot be altered by our team shows the product codes for each item on your order. These can be used on our website for you to confirm the specification prior to despatch if required. I can see that we have advised of the returns process if you would like to return these, or we can look into an exchange for you.

Given that the items supplied are as per your online order and your order confirmation we feel this review is very unfair and does not reflect the service we have provided.

Rated 1 out of 5 stars

Beware chip board construction of shaker style doors

Beware, I bought two shaker style doors. Both of the doors needed to be trimmed by an allowed amount to fit the door opening. One of the doors is constructed from wood but the other identical door is made from chipboard. Trimming the chipboard door leaves a rough surface not suitable for painting or fitting hinges. Contacted the company by phone - no answer after an hour waiting and no response to an email either - terrible customer service. I need my money back for the chipboard door.

28 January 2026
Unprompted review
Vibrant Doors logo

Reply from Vibrant Doors

We’re sorry to hear you’re disappointed with your purchase.

You ordered 2 x White Shaker 4 Light doors in sizes 1981 × 610mm and 1981 × 573mm. As stated clearly on our product page "all doors over 24” wide are supplied with an 18mm solid lipping on each side to allow for more extensive trimming. Doors 24” wide and under are supplied with a 10mm solid lipping"

Because both of the doors ordered were 24” wide or under, they were supplied with the 10mm lipping. From your email you have trimmed 20mm off in total. unfortunately, trimming 10mm removes the solid timber lipping and exposes the engineered core, which is not recommended.

Rated 5 out of 5 stars

Great company

Great company. Third time of using. They are easy to contact and aways ready to help. Doors delivered by their own prople and arrive when they say they will.

2 February 2026
Rated 5 out of 5 stars

Purchased 6 doors

Purchased 6 doors, they look fantastic and they haven't been hung yet. Great quality, very heavy and sturdy. Delivery was excellent, on time with the ability to track the driver. Driver was very friendly and helpful. Highly recommend vibrant doors.

30 January 2026
Rated 3 out of 5 stars

Poor packaging for delivery

The doors arrived on time and as described, so I can't fault the company at all. However, the delivery people had damaged the packaging, and the van floor was wet, causing staining to the bare oak doors, which was annoying. I'm hoping I can sand it out.

16 January 2026
Rated 5 out of 5 stars

Great Customer Service

Order process was very easy. I ordered and paid for my 18 doors in December but there was a stock out on some frosted glass. The delivery date for those was in January when the sale was on, I queried the lower price and they agreed to credit the difference on the whole order, great customer service. Also, the delivery communication and tracking link they provide via Climadoors was excellent.

23 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look