Victoria Linen Co Reviews 59

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including duvets, bed linen, and sheets, often highlighting their good construction and perfect fit. Many appreciate the deep fitted sheets and the availability of non-standard sizes, which can be difficult to find elsewhere. The service is also frequently described as excellent, with quick sample delivery and careful packaging. However, some customers also noted issues with product durability and quality. A few people experienced sheets wearing thin or fraying after a relatively short period, and some were disappointed with the workmanship of certain duvets, citing problems with bunching and fasteners. There were also instances where the origin of products did not meet customer expectations.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality of duvets... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are delighted with products... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been looking for larger single duvets for some time, and we are delighted with both Victoria Linen's goose and duck down duvets, and the bed linen we ordered to go with them. We're now going ba... See more

Rated 5 out of 5 stars

The first order that I made was a product that was made to order, so I had to wait 5/6 weeks but I was kept informed. I then ordered two more zip round sheets for Christmas and the delivery time was... See more

Rated 5 out of 5 stars

Lovely quality bedding. Fitted sheets deep enough to fit my adjustable electric bed. Great customer service too.

Rated 5 out of 5 stars

I’d struggled to find American-sized fitted sheets in the UK and had been relying on friends to bring them back from the US, far from ideal. I was relieved to come across Victoria Linens, who wer... See more


Company details

  1. Bedding Shop

Information provided by various external sources

Victoria Linen are specialists in making high quality bedding and made to measure curtains. We produce bespoke bedding made in 200, 400 and 1000 thread count luxury fabrics. Contact us on 01706 220020 for more information or if you require samples of ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Keep up the good work!

We had been looking for larger single duvets for some time, and we are delighted with both Victoria Linen's goose and duck down duvets, and the bed linen we ordered to go with them. We're now going back for summer duvets. Keep up the good work!

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Can’t fault product just didn’t work for us.

Purchased: Premium Duvet Protector – Waterproof & Breathable.

Delivered quite quickly even when we ordered a week before Christmas. Can’t fault product quality itself. Initially purchased due to nappy changes done on bed.

The duvet protector may actually be of a better construction than the actual duvet cover. It’s not noisy either. I think my previous duvet was more noisy (crinkly which this isn’t).

We have only stopped using it as was making my duvet too heavy and hot. We were getting too sweaty. We used it for ~13 nights. End Mar-Apr. Weather was getting warmer and heating being used also.

I think this is partly due to my duvet being wool filled and the water-resistant material in combination with the zip trapping extra air. I think wool is supposed to allow air circulation which this maybe preventing.

It’s definitely seems more waterproof than breathable. My Mrs kept losing her duvet corner as it kept slipping inside but I didn’t on my side so that maybe due to user error.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor workmanship of Cesar duvet & after customer care

Poor workmanship of Cesar duvet, it comes in two parts to create summer and winter duvet.
Summer used less then 6 months, and winter used just under a year. Pockets began to bunch up and thin out, leaving partially empty pockets. Press studs that hold the two duvets together is clearly not enough to hold the duvet together. Comes apart over night every day and bunches up in the duvet cover. This is a very large duvet, so a mass task to put back together every night. Despite contacting Victoria linen at just a year of having it, to explain the issues with this duvet. it took months to get a resolution back. To which the manufacturer declined to take any responsibility of fault or poor quality and workmanship. When you pay over £800 you expect something better for your money.
I wouldn’t bother, I would avoid buying here and spend your money else where, where you can get better quality products.
This company is only Interested in taking your money, and not Intrested in any customer after care. I am really disappointed as I expected better.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Pillowcases

The pillowcases were made well with nice soft fabric, I would definitely order more from this company.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Quick to send out samples. Product well made, carefully packaged and good value.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

US Size Fitted Sheets

I’d struggled to find American-sized fitted sheets in the UK and had been relying on friends to bring them back from the US, far from ideal. I was relieved to come across Victoria Linens, who were able to supply exactly what I needed.

Unfortunately, the original delivery was placed in my bin (not the fault of Victoria Linens). When I contacted them, they responded immediately and sent a replacement, which arrived the next day.

Excellent service and high-quality products.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Service and delivery was great

Service and delivery was great. We order a fitted sheet that also acts as a valance combi. I loved being able to tailor every aspect of the size and fit to our requirements. The sheet is good quality, however, we do have a tiny bit at the corner where the thread came away after a couple of weeks use. But we can repair this. I'd give 9 out of 10, but have rounded this up to five stars for the review.

15 December 2025
Unprompted review
Rated 3 out of 5 stars

The sheets we bought are excellent…

The sheets we bought are excellent quality but fitted sheets have frayed in the lower end of the sheet.

30 March 2026
Unprompted review
Victoria Linen Co logo

Reply from Victoria Linen Co

Hi Mr Coventry,
We're sorry to hear you've had a problem with your sheets, quality is something we take very seriously. Please can you get in touch with us and we can help with any issues you've had.

Rated 1 out of 5 stars

Purchased 2 items from you as "Made in…

Purchased 2 items from you as "Made in Britain" is important to me

Only to receive sheet and pillow cases in Belledorm’s brand that are not made in Britain. and they were £16.88 cheaper on Belledorms website.

How many of your other orders are not "Made in Britain" maybe just a marketing sc&m.

Refund received for £16.88.

7 February 2026
Unprompted review
Victoria Linen Co logo

Reply from Victoria Linen Co

Hi Andrew,

Thank you for your feedback — we’re sorry for any disappointment caused here.

We’d like to clarify that while we proudly manufacture all of our made-to-measure and many of our bespoke products here in Lancashire, not every item we sell is produced in the UK. As outlined on our website, we also offer selected products from trusted UK brands and designers.

In your case, we did explain at the time of your enquiry that your order would normally be made in-house, however due to a temporary supply issue this wasn’t possible. We offered a full refund at that stage, and following your decision to keep the items, we honoured a partial refund in line with our price match policy.

We completely understand your preference for British-made products — it’s something we’re very passionate about too — and we always aim to be as transparent as possible in how our products are sourced and described.

If you have any further questions or would like help selecting fully UK-made items in future, we’d be more than happy to assist.

Kind regards,
Victoria Linen

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