One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
Company replied
We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
Company replied
Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Nicholas this evening and he…
Spoke to Nicholas this evening and he was so lovely and very very helpful! Gave me all the information I needed to know and was very quick with his responses!
Thank you Nicholas
20 April 2026
Reply from Videoslots
Hi there Angela,
Thank you for your review! We're very glad to hear that Nicholas was able to quickly assist you with everything that was needed.
We'll be sure to share your kind words with him.
If you require any further assistance, feel free to let us know!
Kind regards,
Team Videoslots
slots problem
Spoke to Andrea who was spot on helping me with my problem she sorted it in no time Thank You Andrea
Videoslots she is a Keeper lol
20 April 2026
Reply from Videoslots
Hi David,
Thank you for your great feedback!
We’re really pleased to hear that Andrea was able to help you quickly and get everything sorted without any hassle. We’ll be sure to pass along your kind words, she’ll really appreciate it!
If you ever run into any issues again, we’re always here to help.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you for your kind feedback!
We’re really glad to hear that you had a positive experience and received helpful support. It means a lot to us to know our team made a difference.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Videoslots
Reliable and quick- Shoutout to Oscar
Oscar was very helpful with my verification process, the website looks a little old but it is perfectly functional. I deposited and withdrew my winnings within 30 mins and everything went through. Thanks Oscar!
20 April 2026
Reply from Videoslots
Hi Arnav,
Thanks for your review!
We’re really glad to hear you had a reliable and smooth experience. It’s great that Oscar was able to support you through the verification process and get everything sorted quickly.
We also appreciate your feedback on the website it’s good to know you found it fully functional, and even better to hear that your deposit and withdrawal were processed so efficiently.
We’ll be sure to pass your kind words on to Oscar. Thanks again for taking the time to share your experience.
Kind regards,
Team Videoslots
Fair games
Fair games, transparent rtp,s. Strong loss-limiting and rapid payouts.
Better than many online offerings.
Saying that, I'm £200 down, and can't play any more due to loss-limits, but I realise it's for my protection. Best win so far? £3400 on £3 a spin Bigger Fish. Can't complain really...
19 April 2026
Unprompted review
Reply from Videoslots
Hi Steven,
Thank you for your thoughtful feedback!
We’re really pleased to hear that you value the fairness, transparency, and fast payouts, as well as the loss-limiting tools in place. It’s great to see these features being recognised for the protection they’re designed to provide.
We also appreciate your honest reflection on your experience, and congratulations on that impressive win!
If you ever need any assistance or have questions about your limits or gameplay, our team is always here to help.
Kind regards,
Team Videoslots
Was gonna down load this site seemed…
Was gonna down load this site seemed good till I read the reviews it seems everyone reviews is about the people that work for the company this 1 was helpfullor is it them there self's writing there reviews so it ups there status 🤔 think I'll give it a miss
19 April 2026
Unprompted review
Reply from Videoslots
Hi Jacqueline,
We understand your concerns when reading reviews, especially when many of them mention our support team. We’d like to reassure you that all reviews on Trustpilot come from real customers sharing their genuine experiences.
Our customer support team is often mentioned because they are a key point of contact for many players, and we’re pleased to see their efforts reflected in the feedback.
That said, we appreciate your perspective and understand your hesitation. If you ever decide to give us a try, we’ll be here to support you and provide the best experience possible.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Mrs Craythorne,
Thank you for your feedback! We’re glad to hear your issue was resolved quickly and that Leia was able to help. We’ll be sure to pass along your thanks 😊
If you need anything else, feel free to reach out to our Customer Support - available 24/7.
Kind regards,
Team Videoslots
I really love videoslots
I really love videoslots. And Live chat amazing always happy to help you with everything.
Vern in the support team is awesome to talk to and helps you with everything you need.:).
Great casino.
Thank you.
15 April 2026
Unprompted review
Reply from Videoslots
Hi Petra,
Thank you for your kind review! We’re so glad you’re enjoying your experience and that our live chat team, especially Vern, has been helpful. We’ll be sure to pass on your feedback.
If there’s anything else you need, feel free to reach out to our Customer Support anytime.
Kind regards,
Team Videoslots
I didn't get to play the 25 free spins…
I didn't get to play the 25 free spins I won, but when I entered the live chat, Erik was there fairly quickly to assist me. The original free spins were lost, but he gave me a refund of 25 free spins. The slot was different but I think it was better than the original so thank you, Erik!
16 April 2026
Reply from Videoslots
Hi Kalle,
Thanks for your review!
We’re really pleased to hear Erik was able to assist you quickly and get you back to enjoying your spins. It’s great that you ended up liking the alternative slot even more.
We’ll make sure your kind words are passed on to Erik, thanks again for sharing your experience.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Francis,
Thanks for the great feedback!
We’re really glad to hear you’re enjoying the site, that’s exactly what we aim for. Appreciate you taking the time to share this!
Kind regards,
Team Videoslots
Managed.to.build up took a break came…
Managed.to.build up took a break came back at.8pm few wins not 1 bonus lots.of 2.bonus symbols actually lost.count of how.many. weeks break for me. Good.variety.of games just dont.play after 8pm.
15 April 2026
Unprompted review
Reply from Videoslots
Hi Dee,
We’re glad to hear you’ve enjoyed the game variety and had some wins. Just to clarify, game outcomes, including bonus triggers, are completely random and aren’t influenced by the time of day.
We appreciate you sharing your experience, and we hope your next sessions bring a few more of those bonuses your way.
Kind regards,
Team Videoslots
I got my problem sorted quickly
I got my problem sorted quickly, I was very happy with the service Videoslots provided.
12 April 2026
Reply from Videoslots
Hi Richard,
Thank you for your kind words! We're really glad to hear that your issue was resolved quickly and that you were happy with the service provided.
Delivering fast and efficient support is always our goal, so it’s great to know we met your expectations.
If you ever need assistance again, we’re always here to help.
Best regards,
Team Videoslots
Very good customer service from Maya.
14 April 2026
Reply from Videoslots
Hi Dimitrios,
Thank you for yourreview. We’re delighted to hear that you had a very good experience with Maya, we’ll be sure to pass along your feedback to her.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi E A,
Thank you for your kind words! We're delighted to hear that you had a great experience with Maya, we'll be sure to pass on your feedback to her.
If there’s anything else we can assist you with, feel free to reach out to our Customer Support.
Kind regards,
Team Videoslots
Absolute scam for the bonus .
Absolute scam for the bonus .. you place £20 thinking your going to get a free £20 matched bonus which you do but it’s LOCKED so you have to spend more than £20 to get your £20 bonus … At least D1ck Turpin wore a mask
12 April 2026
Unprompted review
Reply from Videoslots
Hi John,
We’re sorry to hear you feel disappointed with the bonus experience.
Our bonus offer comes with a wagering requirement, which means the bonus funds must be played through a certain number of times before they can be withdrawn. Full details of all bonus terms, including any wagering requirements, are clearly stated in the Terms & Conditions during registration and are also available on our website.
If you have any questions or would like help understanding how the bonus works, our support team is always happy to assist you.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Mengstab,
Thanks for your kind words! We're thrilled to hear that you're happy with our site.
If there’s ever anything else you need, our 24/7 support team is here to help!
Best regards,
Team Videoslots
Super fast best customer service they…
Super fast best customer service they are real casino
11 April 2026
Reply from Videoslots
Hi Ali,
Thanks for this kind review! We’re really glad to hear you had a great experience with our live support.
If there’s ever anything else you need, we’re here to help!
Best regards,
Team Videoslots
very good service over all depts
10 April 2026
Reply from Videoslots
Hi Robert,
Thank you for your kind words!
We’re really glad to hear that you’ve had a positive experience across all our departments. Your feedback means a lot to us, and we’ll be sure to share it with the team.
If there’s ever anything we can assist you with, don’t hesitate to reach out.
Kind regards,
Team Videoslots
Oscar was the best made it so easy si…
Oscar was the best made it so easy si could get back to all the awesome games at vieo slots
9 April 2026
Reply from Videoslots
Hi Christian,
Thank you for your review! We're very glad to hear that he was able to assist with everything that was needed.
We'll be sure to share your kind words with Oscar.
If you require any further assistance, feel free to let us know!
Kind regards,
Team Videoslots
great quick service from live support…
great quick service from live support thumbs up for Heather
8 April 2026
Unprompted review
Reply from Videoslots
Hi Erling,
We’re really glad to hear you had a great experience with our live support. Heather will be especially happy to know her quick and helpful service made a positive impact.
If there’s ever anything else you need, we’re here to help!
Kind regards,
Team Videoslots
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.