Flughafen Wien Reviews 241

The staff at security were very rude and refused to give any information about the long queues at security. The passengers felt they were being treated like suspects. We were packed into tiny buses like cattle, then the doors were closed but the bus didn't move. It was very hot. A pregnant lady on the bus fainted. The group I was with and I felt very angry at how we were treated.

The employees are openly hostile. They shouted at the people from my flight from Vienna to Sofia, treating us as cattle. The Bratislava airport is much nicer, safer and a less stressful way to continue or finish a trip.

Super terrible airport especialy for transits. If you just step out of the plane they force you to go again to Security check. Once Arrived at the Security hall the horror starts, totaly unorganized one big mess and that results in mega long cues, and a lot of passengers did not make it to their connection even though when you one hour before your connection departs you will not make it. It happened at this airport twice to me, and today almost again but because I was an ashole and skipped throug the cues with sorry, sorry I miss my flight I made it…. This is the worst airport in Europe and I will ask my company to never ever book a connection via Vienna!

For more than 45 minutes, an immigration officer kept adding and re‑adding my entries and exits in the Schengen area, determined to catch me overstaying the 90‑day limit within a 180‑day period. He simply would not let it go. I was left standing at his window while he tapped through dates on both his computer and his phone, without explanation. Only at the very end did he finally decide to tell me why he had been calculating all those dates. The situation felt hostile. He was sad he had not won.

Super rude staff me and my friend went for a day and we’re getting interogated by the staff

Wondering how an Austrian airport (Vienna) has to shut down due to a 20 cm snowfall..... If it was southern Spain, totally understable. Austria - not. Outright unacceptable.

Worst airport experience ever in 56 years of air travel.
There was some snow overnight (about 5-10cm max). We had no trouble getting on a tram at 4.30am and then a train at 5am. And there were taxis and cars driving with no issue. But this small snowfall brought Vienna airport to its knees (in a city where winter snow is usual). Our flight was supposed to depart at 7.15am. It was cancelled, as were hundreds of other flights as the airport shut entirely. We got rebooked onto the 5.10pm flight which eventually left at almost 10pm. Dumped back into London past midnight and thankfully caught the last tube home. How do other airports in snowy locations manage? Oslo? Moscow? Montreal? These airports don’t stop for 10cm of snow. I suggest it’s Vienna airports’ owners refusing to put the investment required into the airport for snow, preferring to pay their private equity shareholders huge dividends instead. Vienna was lovely, but I wouldn’t bother returning in any months between November to March because a bit of snow and you risk getting stranded ( there were two BA flights after the 5.10pm and both got cancelled entirely so those 400 passengers either had to sleep on the floor in the airport with kids and baggage or try a find a hotel room with thousands of other stranded passengers).
The Austrian state owns a chunk of the airport. I suggest it exerts more control over the way it’s managed.

The airport has collapsed for the second time this year due to snowfall. For an Alpine country that prides itself on 'winter-ready' infrastructure, this is an operational disgrace. The management has left thousands stranded with at least a 12-hour service failure. Rebooked 13 hours late onto a flight that is already suffering from rolling delays. Unprofessional, fragile, and a total reputational failure.

Orrible experience at Vienna airport, everyone is rude.
There was one of us also needing (and booked) of help assistance, but this man without taking his luggage took him like a box.
Orrible

Although many of the gates have been completely empty the aircraft from Innsbruck parked infront of F13 followed by a lengthy trip with an airport bus. This happens all the times. They are completely unable to send at least two buses for one Embraer. Then it looks like rush hour in London or Paris. The management is completely unresposive and not able to organize ordinary arrival or departure. It was communicated many times but it is very bad and unresponsive. One of the worst European airports.

One of the worst airports in Europe and I am not talking here about location or how it looks and so on I am talking about how ugly are "most" of AAS employees ... especially one employee his name is Dominic, full of hate, discrimination and rudeness...

we had an emergency Landing we were overwhelmed we received ZERO empathy and lots of attitude and bad treatment... YOU FAIL

Rude staff. Nowhere to sit. Had to wait to board for an hour sitting on the dirty floor.

Austrian Airlines to Copenhagen
Ordering drinks at the self service
Paying with credit card, you must chose about tips!
What service I got?
Not very nice bar people, the expect tips because it is not included in the salary
I don't hope we will same the same culture as in US
I don't mind to pay tips general

Totally disorganised check in, and aggressive security staff. Left feeling very angry and tired.

Appalling check in with a free for all scramble when the check in desks finally accept your flight

Awful airport. Zero customer service. Confusion with terminals. Vienna Lounge hard to locate on transit flights. Vienna Lounge inaccessible on booked QR code and took half an hour of phone calls to resolve at which point the Lounge staff eventually admitted me and said all was good. No apology. All staff miserable everywhere at this airport. It is like this airport don't want you to visit Austria.

Absolutely appalling airport on a level with London Stansted. Rude security staff shouting orders in German, no information about what needs to be removed from bags before scans.. Outrageous prices for food and drinks on the gate side. €4.50 for a bottle of tango..
The experience has put me off ever visiting Vienna again, abysmal experience from start to finish.

Austrian Ajrlines is my favorite airline and I love how well connected Vienna Airport is- and you experience such amazing, polite, friendly creew members, onmy to be met by airport staff that is so rude, do angry, so unfriendly, it literally makes people petrified to do a simple safety gate procedure!
Many airport staff members always appear so angry, are very unfriendly, and intimidating, which made the whole safety routine procedures at security and boarding unnecessarily stressful!

why?! The passengers are not acting differently than at other destinations and their airports!).

I was not going to say anything and for years I have kept my silence - not anymore after this last trip!

You can do better, Vienna! I know you can!

Fly in from London holding a British passport with multiple travel stamps. This old ignorant immigration officer started going through my pp and stamps suspiciously as if theyre not real. Ive been in and out of European countries for many years, this is the first time an idiot pretends he knows what he's doing and started asking silly question as if Vienna has all the reasons for me to stay forever. Good news!! Vienna is not my most favourite place and this immigration officer just adds to that reason why I would never recommend tourist to come to Vienna. Im here for business trip and only for 12 long hours then im gone. Train that idiot properly coz he's a waste of the passengers time.

Travelled from Terminal One on Thursday. Check in staff unapproachable and arrogant. Didn't see any sign of help for invisible disabilities in spite of their pride of recognising the sunflower lanyard and me having booked special assistance. Needs to be addressed. Staff member had already shown she was disinterested so I felt there was o point in asking her. Security staff - awful. They emptied my bag - took out a sealed snow globe purchased an hour previously - had to go through testing three times before I was allowed to go - the third time at a security desk a long way from where I was. We had two other snow globes which were not even mentioned. Worst security I've experienced - made to feel like a criminal over. Snow globe purchased in Vienna. Poor signage for places to eat. Ryanair staff members just arrogant - checking as many bags as they could from non priority passengers - I had purchased an extra one but checked my husband's small rucksack - it was a joke because it could have fitted into the stand three times over! Didn't check any priority passengers at all. Herded on to a bus and made stand for ages - it was 30°C - before we could get off and board the plane. I have never experienced such attitude and arrogance at any airport like this one - from check in to departure.