VietJetAir Reviews 

Disgusted . Dealing with the vietjet airlines complaints team almost a year . The most distressing thing of my life. The poorest service you can receive from any airlines out there . Pay 10 extra but never use them airlines. I will take you to the court. Vietjet

Absolutely horrible experience. The flight was originally delayed for an hour and a half, then delayed again for another hour and a half, then yet another hour and a half, with additional waiting on top of that. The total delay ended up being over six hours, wasting an entire day at the airport.

There were no clear updates, no proper announcements, and the gate kept changing with no explanation. Customer service was useless and showed zero concern for passengers. You are left completely in the dark while time just keeps slipping away.

They charge for everything, yet fail to provide the most basic service of keeping customers informed. When I finally tried to get a refund after hours of delays, they suddenly claimed the plane was on its way. Total chaos and extremely unprofessional.

This airline is the Spirit Airlines of the U.S., but somehow worse. Read the reviews. There is a reason they are consistently rated one star. This is without question the worst airline I have ever flown, and I have traveled all over the world. Do yourself a favor and book with another airline.

I rarely write negative reviews, but this experience was too serious not to share.

At the airport, we encountered a baggage issue while checking in for our VietJet flight. While we were still trying to resolve the situation, the check-in counter was closed without any clear warning. We were then told that we would not be allowed to board unless we made an immediate additional payment on the spot.

We were not given a reasonable opportunity to review the charges, repack, or consider alternatives. The situation felt extremely pressured, as the only option presented was to pay immediately or miss the flight entirely. Faced with losing the trip, we paid under protest just to be allowed to board.

After returning home, we contacted the airline multiple times requesting a fair review of the incident. Despite providing details, the airline rejected our request and closed the case without offering any meaningful resolution.

This experience caused significant stress and left us feeling that we had no real choice as customers. It also raised serious concerns about how situations like this are handled.

Based on this experience, I would strongly advise travellers to consider alternative airlines. I will not be flying with VietJet again and would personally choose a different carrier in the future, even if it costs more.

What ever you do, never book a flight with Vietjet Air, there change fligh time, and if you missed connection flight because of that, you will not get your money back. They are a riff off flight company. Worst ever. Every other flight company give back your money if there are going to change the flight sceduele time.

Booked a flight from dalat to hcm in early March. Nearing the date, it suddenly got cancelled without any warning. Apparently, its due to airport closure. Ticked off as Apparently we are only able to get airline vouchers instead of a cash refund. The tickets should not have been up in the first place. Very messy and unprofessional system.

Besides flight schedule changing 5 times, what I found the worst experience was, when I booked the ticket with a paid seat (seat A) next to the window, but after getting to the plane, there was already a couple with their kid on my seat and the next one (seats A and B). They said they booked the seats online and showed me the online tickets, but when the flight attendant asked what seats were printed on their paper tickets (mine showed seat A obviously), they said they didn't check and put those tickets in their bag up in the overhead bin. The flight attendant then dragged their bag out and asked them to take out the paper tickets, and to the most unsurprisingly they showed seats B and C 🙂. But the worst scenario happened, the flight attendant asked me to take seat C (the farthest from the window) because the lady on MY seat HAD A KID. No recommendation for compensation or a refund, just asked me to hand over what I PURCHASED, and the couple of course had no intention to go back to their TRUE seats. What's the point of spending your money to get the service and having to give way passively. I was the only one following the policy here and both the flight attendant and the couple did me wrong.

Never had a vietjet flight on time, last one was 2.5 hour delayed. I was just at HCMC airport where there were multiple gate changes. I ended up at the wrong gate with the same destination and flight time and they started yelling at me aggressively and refused to tell me where to go. Didn’t help when you’re panicking and confused. I ran like the wind and just caught my flight but staff were unhelpful and incredibly rude at the gate.

We were told to arrive 3 hours early to pay a reduced overweight baggage fee. We arrived early but could not find or access the required counter, were directed to long check-in lines, and were charged a large fee with no alternative. On a second flight, we followed written instructions to arrive early but the counter was closed. The airline’s response was inconsistent with their own signage and instructions. Overall, I don't believe Thaivietjet cares about their customers. I would never fly with them again.

Absolutely unacceptable experience.
Flight VJ081 on 11 February from Ahmedabad to Melbourne (via Vietnam) was delayed, and upon arrival passengers were informed that baggage had not been transferred to the flight. We were assured the luggage would arrive on the next flight and be delivered within 48 hours.
It has now been well beyond 48 hours and there is still no baggage, no proper update, and no clear communication.
The most frustrating part is that customer care numbers are not reachable. Repeated attempts to contact the airline have failed. There is no transparency, no accountability, and no urgency shown in resolving the issue.
A refund of AUD 20 for such a serious inconvenience is completely inadequate and feels dismissive. Essential belongings are missing, yet there is no proper assistance or support being provided.
This reflects extremely poor baggage management and highly unprofessional customer service.
Very disappointing experience. Would not recommend.

Probably the worst airline I have ever experienced.

Multiple flight changes which affected my next flight which I had to rebook to make them work for additional fees.

I booked thru their website including my first and middle name. Upon check-in, they were rude and asked me to change my name. This is after queueing for couple hours. Then went to a separate counter we were asked to go to and after 15minutes, asked to move a counter for another 15minutes.

Then back at the checkin counter again.

Almost missed our vietjet flight as a result.

Oh and because of the delays of this airline, we missed our connecting flight too which, because we booked separately after numerous changes with Vietjet, we had to pay another change of flight.

So if you value your peace of mind, skip this airline.

Do not fly business class with Vietjet! Lack of care and an unprepared staff. We arrived at check-in in Ho Chi Minh more than 1 hour in advance, having already checked in online, just to drop off our luggage. Two employees saw our boarding pass and directed us to a huge line, where we waited for about 30 minutes. When we finally reached the counter to check in our bag, they told us we should go to the business class check-in counter (that no body mentioned before), saying that “you paid a lot and should have premium service”, even though they had already messed everything up, and were still making us walk around and end up late.

To make matters worse, they lost our luggage, which didn’t arrive in Da Nang, and there is still no estimated time for when it will arrive.

If this is the business class service, imagine the other categories. Terrible! I would not fly with Vietjet again.

These guys are SCAM ARTISTS. You book a DELUXE ticket in July 2025, to fly in February 2026, which allows you to book the emergency row with extra legroom. Get to the airport and you have been moved to a cheap seat. This happened to my wife and daughter on seperate flights one day apart. this is disgusting. Do not fly with this airline, thet are scam artists.

Extremely unreliable

Behold and prepare to be amazed and baffled by the astonishing levels of lethargy, incompetence and indifference that is VietJet Airlines!!

If you thought Easyjet, Ryanair, Jet2 or Tui were bad wait until you experience this bunch of clowns.

Flights are frequently delayed with little or no notice given, a minimum of an hour is pretty standard but often by hours with no apologies or explanations.

Checking in online before your flight appears to serve no purpose at all, (unless you want to pay to pick a seat), as they disregard electeonic boarding passes and will make you que to go through the whole check in process again at the desk in the airport?? That is when you can find a checkin desk that opens when its supposed to as their opening times seem to follow no logical convention or form and appear completely random?? You could arrive at the prerequisite time dictated by your type of flight (domestic or international) and still find their check in desks closed or not accepting your flight..... its pretty much a lottery?!

Boarding will then be announced with no prior warning or advance notice at any random time making the departure board all but meaningless?!

Boarding is chaotic and more akin to herding cattle than treating passengers like human beings! Being a budget airline in every sense of the word VietJet aircraft are never parked at a gate and transport to the aircraft is via busses. Prepare to be forced into a bus like sardines and then have a few more people physically forced through the doors for good measure by abrupt and aggressive staff before you even set off to your aircraft!!

Staff are at best apathetic but usually rude, unsympathetic, abrupt and at times outright rude or aggressive.

Once your delayed flight actually takes off good luck if you have a connecting flight to catch!! In their small print the MCT (minimum layover time) is not their responsibility so be aware! After a 3.5hour delay we missed a connecting flight by 30 minutes, VietJets response when we said we only missed our connecting flight due to their 3 and a half hour delay in departure was to say 'why didn't you allow longer between flights to allow for delays?' . (So apparently 3 hours between flights for a connection is an unreasonably short time according to Vietjet!!)

Outside of the flights their customer service is appalling if all but nonexistent whilst their website is the worst I've seen in a very very long time.

Cancellation policy etc is a joke, refunds exist only in the form of credits towards another flight within vietjet, the one airline you want to avoid!! And their customer service responses take forever and a day, and when they do eventually answer an email it's pretty much an unhelpful or cryptic response that it is often abrupt, dismissive or sarcastic or it is a cut & paste from their website spouting nothing you didnt already know and normally with no resolution to your question......?!?

This bunch of clowns make all the western budget carriers look like premium top of class operators and thats saying something!!

After enduring 6 weeks of VietJet flights (12 flights in total) booked via out business agent to get to various locations within VN I can guarantee we will be strongly instructing them to NEVER be using this poor excuse for an airline ever again.

Only pro is they're cheap..... VERY cheap (and generally the baggage arrived in the same destination as the passengers, although we did have 1 instance of the bags never making it onto the plane at all!?).
Everything else about them is garbage, but rest assured you will defo get exactly what you pay for.

If you have other options take them people, save yourself from the circus that is VietJet.
If you don't..... well good luck, manage your expectations, book an airport lounge for the standard 1-3 hour delay to your departure, and prepare to be amazed at the sheer chaos that is VietJet Airlines.

Good luck 😃👍

Worst airline I have ever used. We were Delayed by 7 hours and 20 minutes which was bad enough, apparently delays are common with this airline. To top off this experience they even charged me 15 USD to add my children’s middle names to the booking. Would never use them again! The staff were extremely rude and told me to use a different airline in future if I didn’t want to be charged extra. Basically admitting that they were ripping me off but that’s what they do. When on board the flight they were only selling water and food. No snacks offered. The flight was full of screaming kids (it was now late at night and the children were clearly tired). Disgraceful airline.

Disgusting experience. Website dont work, no-one at check in desk and then say need to pay to change flight?

Never again

This is by far worst company to fly with
4 th delay so far

Terrible experience
No check in online, queue insane at the desk (I travel only with a cabin bag)
They try to make you pay for everything (like updating your name when it is not necessary)
Regular and really long delay of flights
Etc...

Awful company…. I would rather walk than take a vietjet flight. They cancelled the flight and then have taken 3 months and still haven’t payed the compensation, absolute scammers

Big scammer - staff are very rude uneducated- do not know how to treat Autistic child - even did not know what is Autism - Clearly open money game for luggage- Have seen rude behaviour of staff with other old aged people people on floor and in flight - Never Ever travelling again or recommending again to anyone - Please close the Airlines if can not provide customer service for money paid