VioVet Reviews 

125,123
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 27,655 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the reliable service and overall value. Consumers often emphasize that navigating the platform is straightforward, making it easy to purchase necessary pet supplies and prescription drugs at much lower prices compared to local veterinary clinics. Buyers also note that packages arrive promptly in secure condition, ensuring pets receive their treatments without unnecessary waiting times. Some reviewers were not happy with occasional delivery delays, noting instances where parcels arrived later than expected or where items appeared out of stock after purchase. A few other people also felt that communication regarding fulfillment issues could be improved, and some encountered problems with short product expiration dates.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive promptly and often... See more

Order

People report positive experiences with order, highlighting straightforward online processes and fast... See more

Product

Clients share positive opinions on product quality, highlighting great value and effectiveness for pets.... See more

Service

Consumers find service to be positive, highlighting efficient, fast, and reliable experiences. Many reviewers... See more

Price

Reviewers highlight positive aspects of price, noting that items are reasonably priced and much cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Viovet previously and am really happy with their own brand flea and tick treatment for dogs so much cheaper than top brands. I purchased dog treats also and they have an amazing choice of br... See more

Company replied

Rated 5 out of 5 stars

Was looking to save money on my dogs Loxicom as it was very expensive at the vets , so looked into on-line alternatives so came across Viovet on line and got a quote it was so much cheaper even with t... See more

Company replied

Rated 5 out of 5 stars

I always return to Viovet for prescription required medication for my German Shepherds. Why pay extortionate prices at the vets when you can save money using Viovet? I have been using Viovet for ma... See more

Company replied

Rated 5 out of 5 stars

Everything is seamless from start to finish. It’s so simple to place an order and is delivered quickly, I’ve been ordering prescriptions and non prescription items and the price is great too. Much che... See more

Company replied


Company details

  1. #4 of 9 best companies in Veterinary Pharmacy
  2. #5 of 7 best companies in Horse-Riding Service
  3. #128 of 262 best companies in Pet shop
  4. #68 of 163 best companies in Pet Care Store
  5. #6 of 17 best companies in Veterinarian

Written by the company

VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.

VioVet Ltd's Details

Written by the company

Tel: 01234 907860
Mon-Fri 9am-5pm
FREE delivery available from £35
Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125k reviews

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Asks customers to review

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4.7

All reviews

(125,123)

26,592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always good

15 August 2026
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have always received a good service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and We will look forward to your next order.

Many Thanks

Rated 5 out of 5 stars

Fast efficient service

Item easy to order, fast efficient service, received in good time.

15 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found the item easy to order, our service efficient, and that you received your order in good time. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service

Quick, easy ordering process, my prescription was stored in the system. Very competitive pricing and fast delivery. Couldn’t fault Viovet

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that you found our ordering process quick and easy, and that your prescription was conveniently stored. It's wonderful that you appreciated our competitive pricing and fast delivery!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Royal Canine Shi Tzu Pouches at a bargain price

My Shi Tzu is 15yrs old and has been through a phase when he wont eat we got given some Royal Canine Shi Tzu pouches to try he loves it, but its £10/11 a box then I found VioVet £7.50 a box I couldn't believe how cheap it was it said delivery would be between 18th - 24th it came on the 15th it literally took 2 days from ordering to delivery I am well impressed I will definitely be ordering off them again I think I have found a gem of a company and I will tell everyone how good they are at a decent price as everyone with pets knows you have to buy the food they will eat no matter the cost so finding it at a reasonable price is a godsend.

15 August 2026
VioVet logo

Reply from VioVet

We are so happy to hear that we could provide such a positive experience for you and your beloved Shi Tzu! It's wonderful to know that we could offer the Royal Canin pouches at a price that works for you, especially understanding how important it is to find food your pet enjoys. We are also thrilled that your delivery arrived so quickly. We truly appreciate your kind words and your intention to share your positive experience with others. Thank you for choosing us and we will look forward to your next order.

Many Thanks.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Very easy to use

Very easy to use, helpful staff

8 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback and are delighted to hear that you found our services easy to use and our team helpful. Thank you!


Many Thanks, VioVet.

Rated 5 out of 5 stars
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our competitive pricing and prompt delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy website and exceptionally fast…

Easy website and exceptionally fast shipment and delivery.

15 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found our website easy to use and that your shipment and delivery were exceptionally fast. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery. Now on repeat so great price. My dog has a sensitive stomach and this food certainly agrees with her. Ha bing in repeat means I don't have to worry about running out.

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear about the prompt delivery and that the food agrees with your dog's sensitive stomach. It's wonderful that being on repeat means you don't have to worry about running out!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good price and swift delivery

Good price and swift delivery

15 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our competitive pricing and prompt delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

I ordered these same tablets from VioVet a while back.…

I ordered these same tablets a while back, so I knew that they work, so went back to VioVet and ordered a years supply, very easy to order, I have an account so they know who I am, and my dog, very quick delivery, very pleased. Thank you VioVet.

8 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear you had such a positive experience with your recent order for your dog's tablets! It's wonderful that you found the ordering process easy and that delivery was very quick.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Great item swiftly delivered

Very swift delivery of superb items once again. Many thanks. Recommended.

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear about your swift delivery and that you found our items to be superb once again. Thank you for your continued support and recommendation!


Many Thanks, VioVet.

Rated 5 out of 5 stars

Quick delivery on dogs meds

Delivered my dogs medication very quickly, highly recommend.

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that your dog's medication was delivered quickly! Thank you for your wonderful feedback and recommendation. We truly appreciate it.


Many Thanks, VioVet.

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

Always can rely on my order being swiftly dispatched and in secure packaging too. Wouldn't order my dogs B12 from anywhere else. The fact this company were recommended to me by my local pet shop speaks volumes.

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that you can always rely on your order being swiftly dispatched and securely packaged. It's wonderful that our company was recommended by your local pet shop.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Arrived really quickly

Arrived really quickly. Thank you

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear your order arrived quickly. Thank you for taking the time to share your positive feedback with us; we truly appreciate it.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service

Wow great service from this company. Excellent service and great prices with amazing delivery service thank you

15 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear you received great service and that you were happy with our prices and amazing delivery service! Thank you for your wonderful feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good range of products not available…

Good range of products not available elsewhere. Easy ordering and fast delivery. Recommended.

27 July 2026
VioVet logo

Reply from VioVet

We're delighted to hear you appreciate our product range, finding items not available elsewhere, and that you experienced easy ordering and fast delivery. Thank you for your recommendation!


Many Thanks, VioVet.

Rated 5 out of 5 stars

The dog treats were here within 24…

The dog treats were here within 24 hours, first class service.

6 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that your dog treats arrived so quickly and that you experienced our first-class service! We truly appreciate your positive feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Delivery is always on time and products…

Delivery is always on time and products excellent

14 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that your delivery is always on time and that our products are excellent. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our prompt delivery and reasonable pricing. We truly value your feedback.


Many Thanks, VioVet.

Rated 1 out of 5 stars

Very disappointing

Very disappointing . Been ordering from viovet a while never had an issue bit for this order and last one communication appalling. O ordered cat litter 13th August delivery date 14th or 17th August. Hadvyo chase twice and still can't confirm when will be dispatched need this hy Wednesday since had to order elsewhere very poor communication kept saying dorty for delay but no explanation or sincerity eith thus

13 August 2026
Unprompted review
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your trust pilot review. We apologize for any inconvenience caused.
We can see your order was dispatched today with one of our third party couriers - DPD. We apologize for any delay the inconvenience is caused, we understand the importance of all our customers receiving their orders for their pets in a timely manner.

We appreciate your feedback and we do Hope to value your custom again soon.

Many Thanks.

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