VIP Bottles Reviews 

6,392
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, offering a fantastic selection of beverages at very competitive prices. People also deeply appreciate the remarkably swift delivery and the exceptionally sturdy packaging that ensures fragile items arrive safely. Some reviewers were not happy with unexpected delivery delays, noting that packages occasionally arrived well beyond the scheduled timeframe. A few other people also felt that receiving incorrect items or damaged goods caused significant frustration when purchasing gifts for important celebrations. Consumers mentioned that sorting out replacements or refunds during these unfortunate situations could sometimes take longer than expected.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

People report positive experiences with product selection and quality. Consumers appreciate the top quality... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. Many... See more

Service

Reviewers mention positive feedback about service, highlighting an easy, straightforward, and brilliantly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are very competitive and affordable compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought various little bottles as stocking fillers for my husband, there wasn't as much in stock as I'd hoped but managed to get a few different ones. They arrived quickly and well packaged

Rated 4 out of 5 stars

Good price, good communication despite needing to return my order. I wanted to exchange order rather than get a refund, I guess this want possible. Will deffinately use this company again.

Rated 4 out of 5 stars

It was good to find a company that sells a good choice of miniature spirits. Ordering was easy and arrived quickly. Wanted a stocking filler for my Uni son. The only thing I was disappointed with w... See more

Rated 5 out of 5 stars

Wow how special did that gift look! Got a bottle for a 21st birthday gift and selected the black gift box and message option. Delivery was fast and secure. And the recipient was absolutely delighte... See more


Company details

  1. Off Licence
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Wine shop

Written by the company

We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,392)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent customer service, quick reply to my question and very polite. Items were packaged within and inch of their life and have arrived perfectly

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

Outstanding service! I made 2 orders and both were delivered the next day. I received notification when they were dispatched and when they were out for delivery. I will 100% be ordering again.

Thank you very much :)

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Useless Company sent me the wrong…

Useless Company sent me the wrong bottle of wine I ordered rose and they give me pinot Grigio never using this wine Service again

13 December 2024
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Hi there, we’re sorry to hear about your experience on this occasion. We’ve taken your feedback on board and will review this internally to help improve our service moving forward.

Rated 5 out of 5 stars

Amazing service

Amazing service, there was an issue but they rectified it fast and kept updated, would defo use again amd recommend

19 November 2024
Unprompted review
Rated 3 out of 5 stars

I think VIP Bottles are terrific but…

I think VIP Bottles are terrific but what lets them down is the fact that they use Parcel Force to send out their deliveries.

It took two attempts for Parcel Force to deliver the order...the first attempt they said no-one was in to take receipt of the order...this was absolute rubbish...we were in and they didn't even come and ring the bell...we saw them arrive and then leave in their van without attempting a delivery.

Would love for VIP Bottles to stop using Parcel Force...if that was the case then I would gladly give them five stars!

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately I wasn’t in when Royal…

Unfortunately I wasn’t in when Royal Mail tried to deliver on the 2 occasions so I was informed that the parcel had been sent back. But haven’t had a refund from VIP bottles and don’t know who is to blame and where the parcel currently is…Royal Mail say it has been delivered but I don’t have it and VIP bottles haven’t got in touch regarding a refund…??

21 August 2024
Unprompted review
VIP Bottles logo

Reply from VIP Bottles

Thank you for sharing your experience. We’re sorry to hear about the issues with your delivery and understand how frustrating this must be.

We will use your feedback to improve our delivery services moving forward.

Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look