VIP Heathrow Reviews 

The service was good overall. I didn't have to wait long for the drivers at drop off or pick up, and the car seemed to be well looked after. I did find the directions to the VIP section of T5 car park a bit tricky to follow though.
The £6 car parking ticket on our return seemed a lot on top of what I had already paid (especially as the ticket left in the car from drop off had only cost £3.60).

VIP works! I have used them for a number of years and they are my default option for parking at Heathrow. Responsive and helpful, I contact them by phone on the way to the airport, an easy valet type transfer of the car when arriving at the airport for our departure and an equally easy return of the car when arriving back in the UK.

We have been using VIP Heathrow Meet and Greet for a number of years and have always had good service from them. Our most recent experience was September 2023 Our outward flight car drop off at Terminal 5 was quick and easy. On our return12 days later the car was brought to us on Level 4, Row S Terminal 5 within a few minutes of making our way there from baggage collection. Overall an excellent service as always.

On return from our holiday we were advised our car key had been stolen.
We bought dinner in the Terminal and waited. 2 hours later our car was returned with a new key. Unfortunately our spare key no longer works as a result so we only have one working car key now. Emailed complaint to VIP has not been responded to. Thames Valley Police have retrieved our key along with a significant number of car keys VIP were meant to be securely holding.
I have nothing positive or constructive to add. Do not use this company.

We have been using VIP Heathrow for a number of years now. Always found them extremely helpful and accommodating
Kim

The guys were very helpful throughout they called the day before to outline how it all worked and check if we had queries
They called again on the day to reassure us

They answered the calls promptly when we returned

Anything but VIP service. They have no flexibility on time - or friendly behaviour - if you arrive early... And they turn up late. Do not use this device. Other ones have kiosk on site and are more reliable

Never used meet and greet before. It was amazing. Easy instructions. Helpful staff. Very informative in dropping and picking up. They were very efficient and would definitely use them again.

Really excellent service. Prompt, efficient and professional.

Good value for money, excellent customer service, smooth operation. Thank you for making travelling with children and lots of luggage much easier!

I have used this company twice now in the last 2 years and each time they have provided a fab service. Would recommend and use them again in the future

Reliable company. Been using for years. Competitive price

Avoid this company at all cost.
Avoid this company at all cost.

1. Avoid the groupon code. They currently offer a 35% discount but this discount code does not work and you will have to pay full price. Groupon will tell you to send the code via email to the Sky Parking Service which they will not reply to. When you complain to groupon they will quite simply offer you a refund but you would have already paid full price at that point.

2. Do not waste your time emailing them, they will not respond.

3. You have to pay an extra £12 at healthrow to enter and exit. This is in addition to the price. If you refuse to pay, the driver will refuse to take your car leaving you stranded. This is not covered in their terms and conditions

4. Apparently they charge an extra £35 if your flight is delayed. Conveniently they want the payment to be cash which means you will not be able to dispute it later or have a record of it. Lucky I sternly refused to pay and didn’t hear about it ever again. They will try to bully you into paying, REFUSE. Again, this is not covered in their terms and conditions.

5. Do not bother cleaning your car before you drop it off. It will come back dirty.

Lastly, I have no clue how this excuse of a company is allowed to operate. I have submitted a complaint to Trading Standards and I hope the highest fines are imposed on this rogue company

These Guys were great. Communication was excellent. Even though you are required to call them before arrival, they called me to check all was on time. Both over the phone and at drop off, all staff very courteous and professional. Have already booked next trip with VIP and would confidently recommend to anyone using a drop off service.

Excellent experience from beginning to end. I have been using carparking 'meet n greet' companies for years. Of course, during and now after Covid, travel has become more complicated - flights cancelled, luggage lost etc. The one truly bright spot in all of the palaver was ViP parking - they were super. Kept in touch, car was expertly cared for and returned with a smile - despite hours delay on my end. 10 out of 10!

Promptness of pick up and delivery and politeness of staff

Took over an hour to pick us up, when they advised 20 minutes. The driver handed me the keys, while the engine was running and the car not even in a parking space and ran off. That's when I found one of the wheels kerbed so badly that there was metal all over the floor. A quote revealed that this would cost me £150 to fix. The driver didn't even have the decency to tell me. Obviously VIP Heathrow has no intention to provide any compensation as it is their "policy to kerb wheels if they have to?". When calling the company they were extremely rude and I'm surprised that my email was even responded to, though it was very blunt and clearly they are not interested in customer service or repeat custom. My first time using this type of service, and the last. Please park in a self park location so that your holiday isn't ruined as mine was.

In response to the answer below from VIP parking, I was told that the car would be dropped off in 15 minutes and it took over an hour. Anyone reading this response will see how rude they are as a company. Absolutely appalling, the worst customer experience I have ever experienced. They should be embarrassed. I hope that this review helps people avoid their extremely unprofessional business. I paid £80 for this service and it cost me £220 including damages. The response below from VIP Heathrow is a perfect example of how disgustingly rude they are. Thank you VIP Heathrow for backing up my review and proving how awful your customer service is. You have embarrassed yourselves and have no doubt, lost a lot of custom :)

Firstly the positives.
I booked VIP Heathrow online through Ezybook Airport Parking. It was a discounted price and appeared good value for two weeks. The booking process was straightforward but it was not until I received the confirmation email with detailed instructions for drop off and return that it states the flight arrival time should be used for the vehicle return time to which VIP then adds 45 minutes. I had used my own anticipated timings for the return allowing for disembarking, passport control and baggage reclaim. In addition our travel agent also changed our return flight so it was necessary to amend my booking. I was able to do this in advance by contacting Ezybook at no extra cost. Communications were received from VIP prior to and on the drop off day. I followed the instructions on the day, calling 30 minutes in advance of arrival and again on arrival at LHR T4 drop off zone at 18:05. The VIP driver turned up at 18:15, exactly as booked. She was polite and took photos of the vehicle, explained about the drop off fee (which I prepaid in advance) and where the vehicle would be parked on our return. The handover was completed seamlessly and efficiently and we were suitably impressed
Disappointingly, the return of my vehicle which was booked for 07:30 did not go so smoothly. The plane landed at 6:15 and I called as per the instructions before passport control at which time my booking was confirmed. I called again, as instructed as soon as we had collected our baggage at 07:00. I was advised to stay in the warm arrivals hall and informed that my vehicle would be returned in 20-25 minutes and VIP would call me. At 7:30, I called again to be told that it would be at least another 20-25 minutes and I would be called when the vehicle was on its way. Apparently the delay was being caused by LHR T1 & T2 being grid locked and drivers being held up. Eventually at around 08:00 I was called with an apology for the delay and to advise me that my vehicle had left the compound and it would take 20 minutes and did indeed arrive at 08:20, some 50 minutes after the booking time. Handover was politely and swiftly completed, parking fee paid and we were away by 08:30, one hour later than planned.
In fairness, I appreciate that VIP cannot control traffic concentrations at LHR but it cannot be an unusual occurrence and perhaps VIP may need to consider employing more drivers. In addition, in order to manage customer expectations, if delays are anticipated it would be better to explain this from the outset (and we could then have bought breakfast) rather than having our hopes raised and dashed.
So overall, a reasonable price but mixed opinions of the service received.

I have used VIP Heathrow for many years, most recently in November 2022, and always find the service to be excellent. The staff are professional and friendly, the car is collected and returned on time and the process is very easy to follow. The rates are excellent value for the service provided.

I have used VIP Heathrow for a number of times now and they have always been exemplary. I learned a while ago to use the Gold Service, meaning I get personal care rather than the appointment variants which given some issues at Heathrow can prove problematic.
For drop off I arrived 30 minutes earlier than planned outside of usual hours and they were there for me, no fuss; then, on arrival, baggage reclaim took 90 minutes longer than planned: they stayed in touch but waited with the car for such a personal service. One of the best value meet and greets, and - providing you choose the most suitable offer for your needs - the most effective. I will be back next time I need to use Heathrow. Thank you.