It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
United Kingdom
Good site for football and horse racing offers but Avoid the slots even if you spend a million pounds you won’t get a bonus with that being the case can you please forward the odds to me on 450 dead spins on fishing frenzy Many thanks I await your reply

Reply from Virgin Bet
Shocking.
Reels constantly jump out of a bonus win by lagging. Especially fluffy favourites.
No bonus on the game in weeks! No 5 of a kind in weeks! All take take take.

Reply from Virgin Bet
Rigged slots ! Fixed games ! Played 20 different slots not had 1 bonus round complete ripoff , all spins dead empty scammers

Reply from Virgin Bet
Offer 'free chips' as part of Christmas promo but when I went to use them, they take money from your balance not the free chips! Incredibly scummy behaviour.
When you go on live chat, it is almost impossible to speak to a person. And when you do, you have explain three or four times. in excruciating, mind-numbing detail only to get copy + pasted messages telling you it is your responsibility.
Live Agent then ended the chat as I was still communicating.
AVOID AVOID AVOID

Reply from Virgin Bet
This website has really gone downhill I don't know any other game that has took over 300 pounds in a single night and not give me the slightest win or bonus it's absolutely shocking played Goonies mega quest and not had a single box open or a hey you guys bonus it's absolutely shocking how you can take all that money and pay next to nothing out

Reply from Virgin Bet
Only been using virgin bet for a short while but brilliant easy deposit and withdrawal hasn't been a problem unlike other sites

Reply from Virgin Bet
AFTER WHEN YOU DESTROIED TO MUCH PEOPLE, YOU CLOS THE ACCOUNT BECOUSE YOU FEEL GULTY . AND YOU SAND THE EMAIL BECOUSE I HAVE TO SPEAKE WIYH YOU ? ABOUT WHAT ? I LOST MORE THAT 5000£ IN YOUR WESOTE IN THE LAST 5 MOTH AND I DONT WIN ONE CENT . YOU EAT END DRINK , FROM THE PEOPLE MONY THAT MUST PAY DE RENT AND THE FOOD .BUT THIS MANY FROM MY AND ALL THE PEOPLE THAT THEY LOST DONT WORRY BECOUSE TGE GOD DONT SLEAPE YOU WELL BAY THE CANDEL FOR YOUR CHILDREN AND FOR YOUR FAMELY .😡😡😡😡😡😡😡😡😡😡😡😡😡💩💩💩💩💩💩💩
I'm anew customer and all I cam says Is virgin bet if you don't show me one bit off chance I could atleast win something as i havre spent afair bit and got nothing back .just rubish bonuses That when i get one that is ha .and all you have Done is take take take and gave nothing back not even hope of it .so I will give it last try maybe if just take like always I'm off this site .not fair odds of wining are 0.no joke depressing deposit after deposit.and no joy after .sorry but true sort your self's virginbet ad you won't get many people whom will stay on this site if you don't. I'm new how you treat new customers. Ha

Reply from Virgin Bet
Robbers. Shouldn't be allowed. Come on virgin bet. Play fair

Reply from Virgin Bet
I would not recommend this casino for honesty, trust or integrity.
As soon as I was winning on secrets of the phoenix an alert came though for identity confirmation.
I chose this casino as both my passport and drivers license are out of date.
I have my birth certificate. Proof of address and proof of income and completed a biometric identity check which was issued as a technical error after waiting over 4 days to find out I need to send off a passport I’d in an ongoing dispute.
I believe, through my casino experience that I was targeted due to winning on the stated game, thus putting a holt to game play.
Impersonal customer service hiding behind small print terms and conditions with no loyalty and individualized customer service prerogative.
A money grabbing machine of a company with little regard for customer well-being and access to commonalities of occurrence.
Warningly with regards
Sophie caulfield

Reply from Virgin Bet
Scammers / Avoid.
I deposited with Barclays debit card, and made of £10 and they refuse to give me welcome offer. Scammers and the worst betting app I have ever experienced, I advice everyone Stay AWAY from this SCAMMERS

Reply from Virgin Bet
After leaving my first review the other day and reading your reply I thought I’d give you one last chance. Wow! Honestly I don’t know how you sleep at night. This site is the worst site I’ve ever ever played. After £70 on big bass games on 20p spins not a single feature win or bonus. Don’t you dare tell me these games are tested cause that’s a load of crap. You’re robbing your players and now I will be reporting you to the gambling commissions and I won’t stop until you’ve been investigated. Avoid this site people. It’s horrendous honestly!

Reply from Virgin Bet
The sports betting odds are horrendously bad and the margins they take are stupidly big. Have a look at this for example on the England v Serbia game. Goal in both halves 11/20 yes, 6/5 no. They have no overheads like shops, internet based companies should be going 8/13, 6/5 or 4/6, 6/5 at a minimum.
You literally have zero chance to win long term if you play at such terrible value. There is no point to this company and Richard Branston should be thoroughly ashamed of himself. Capitalism at it's worst.
UK Gambling Commission are inept and allow anyone to become a bookmaker as long as they pay them a fee hence so many shady bookmakers.
I have taken my money out and will refrain from using them in the future.

Reply from Virgin Bet
So deposited won some cash and withdrew it and got blocked from a buisness decision absolute scammers all because I was a new player your a disgrace and need reporting my account was blocked on a buisness basis so basically because I withdrew on my first win I’m no longer deemed profitable I have already contacted you virgin and you said you don’t need to give me a reason your a joke of a website

Reply from Virgin Bet
I bet £10 on euro league match and was meant to get a£10 free bet, when I contacted them, they kept putting obstacles in way , then finally stopped chat , disgracefield, won’t use again , stay clear

Reply from Virgin Bet
STAY CLEAR YOU WIN AND THEY BRING UP EXPIRED CARDS NOT THE CARD YOU DEPOSITED FROM . I DO NOT KNOW HOW THERE ALLOWED TO GET AWAY WITH IT TERRIBLE SITE . And they say it's for protection no it's to scam the customer. Been a customer 5 years . Rip off site

Reply from Virgin Bet
Absolutely disgusting company, asked for proof of income which I provided after so much messing about from there part. Then an email saying they have permanently closed my account and can’t give a reason. They have took over £6k since betting and treat customers like this. STAY WELL AWAY they are the worst betting company and will kick you to the curb after taking your money

Reply from Virgin Bet
Trecherous thieves no wonder they have become billionaires in every change of fortune there is some crime behind it that’s what Balzac says don’t trust them at all they can destroy your life.Keep away from this devil’s work

Reply from Virgin Bet
If I could give it zero stars I would entice you in with offers never deliver on the offers no matter how much you spend you'd be lucky to get £10 in bonuses in a month and there monthly bonus is a joke log in everyday for 6 free spins a month

Reply from Virgin Bet
Really really bad. Spent a large amount with nothing in return. Small wins and I mean small wins on the slots, nothing to keep you intereted and stupidly tried to chase to get something back……. No chance!!!! Closed the account and glad I did. One of the worse out there. And I wait for the standard response, “regulated, blar blar”, and there it came. Anyone unsure, try the site and then I would be surprised if you came back with anything positive.

Reply from Virgin Bet
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.