Virgin Games Reviews 2,209

RTP have all changed very low compared to other sites use to play on this site a lot, but that will be changing

If you want to win on this scam of a site just play demo you always win big on demo , pity the paying slots are not the same. I long for ballys to be found out and closed instantly

I would give 0 stars but that isn’t available. Absolute joke. The offer was a box bonanza + game if I wagered £500. I did it thinking wow, I have never had a + box so the prizes must be better then a normal box bonanza. I then get the box and it’s ….£5. 1% of my wagering requirement. Absolute joke. Never again. I am so disgusted with this. Surely the more you wager the bigger the win? It’s just absolutely disgusting. Daylight robbery. Never again. 0*.

Shocking site, They should wear a mask 🤬!!! Had issue where deposited & on 1st spin it just carried on spinning till refreshed screen meaning i lost +\- percentage so called customer care called me a liar & said there is no way this can happen? So sent them a screen grabbed video of it happening only to be told the video was on a loop & nothing to do with them has again it couldn’t happen? Told them it wasn’t looped & check the ‘Time on their website’ only to be told ‘It don’t matter about the credit/loss score has the average is taken off ALL players about whom should win/lose’ WTF surely that can’t be right? Why have it in 1st place & what happens in regards to RTP percentage? I’m on my 5th different customer care rep & it’s just pre-written generic reply's :( Scumbags the only way to make these behave is too get everyone to boycott the site? I have so please JOIN ME on this & hit em in there pocket :) thanks x

I won 50 pounds virgin games didn’t like that so had to wait a month to withdraw my money then prove bank account didn’t have to go through all of this to deposit money joke

Brand new customer. Spent 800 on day 1. Won some mo ey amd 4 days later my withdrawal is still not in my account. They keep telling me Worldpay is down and will be semt soon. Been to Worldpay site. No reported issues. Scam site. Stick to the usual top dogs. Avoid VG

RTP is terrible across a number of games. Now my accounts been closed with no reason why. Happy to take my money though.. looks like the government budget has got them scrambling to get money in before the new gambling tax comes in.

No bonuses, no wins. Rigged

SCAM REPORTING TO RESOLVER THEN SEEKING LEGAL ACTION BEEN PLAYING FOR YEARS LOSE LOSE LOSE FINALLY I WIN AND THEY CLOSE MY ACCOUNT AND REFUSE TO PAY !!!
ILL BE RECALLING EVERY PAYMENT I EVER MADE TO YOU FRAUDSTERS

Confused.
Box bonanza games
Eligibility....
"Be logged into website to participate and play at least x amount"
Does that mean(surely not)..
That all those players using their virgin games app (safer)and not the website ( riskier)immediately disqualify themselves from a hope of winning.
Anyone else Confused by this?

Absolutely shocking , avoid at all costs ,, had the account for a few weeks did put a bit on money on.. But won £700 went to withdrawal it they closed my account. Had a live chat said it was a breach in terms of conditions.. Lies.... I offered to send bank details,, driving licence,, proof of address and said it's final they won't be paying no explaining just a breach of terms . . They robbed me,,, happy to take but won't pay out be aware

Stay away from this site because it doesn't pay out on slots. Ive played over 500€ and new nothing. So ya stay a away.

Joined virgin games about a year ago had some really big wins to start off with even won the regional pot on jackpot king they paid out no problem.
But the last 3 months have been absolutely ridiculous hardly any bonuses at all and it seems they just take take take.
I am well in the green on money Been spent but time to move on, it’s a shame because enjoyed playing on this website but lately they have just took the piss!!
My advice stay away from this site something is not quite right

Used to be brilliant,
Played here for many years but since being bought by Bally have increasingly got worse and worse.
They will literally block you from winning and when you do win phone and harass you about the amount of money and gambling habits...literally had to go through this 3 times this year alone.

They seems to allow you a decent win twice a year just before or around Christmas and once in the summer...beyond that they will syphon your money in ways that defy basic maths...so before you end up regretting it stay away from them...do not spend your money on any gamesys affiliated casino and do your research on which is the best place to get a gambling addiction

I have been playing virgin games for a while and it seems like they boost your chance of winning/getting bonus when you are a new customer but when you become a regular on this site they will just rob you lol i have multiple betting sites on might phone and ive spent £18k in the past 2months its been an up and down journey but with virgin games its just been a down one. If you try click on your gaming history it will tell you to contact customer support and then they will not tell you anything lol this website is sometimes good but i would definitely not recommend anyone to make an account with them, i have played phoenix rising done like 3000 spins and still havent got the red bonus. If you want to bet and actually have some fun without caring about losses then BetFred is the place to go, you wont win big unless your lucky (i won £114 from a 0.20 spin) but it will be a enjoyable

Used to be a good site with a few wins. Now lucky if you get a bonus and then it’s 12 pence win. Some games, they take extra money out so 20p spin costing 30p for no reason. Avoid
Used to have a good free game too until they changed it to a crap free game

Absolutely fuming.

Joined Virgin Games a week or two ago, not used a lot.

Was sent an email over the weekend, deposit £50 and get 50 free spins....so, I took the up on the offer.

Won a measly £5 but hey, it was for nothing.

Couple of days later I needed a few pound to buy a prezzie in the sales so decided to withdraw MY MONEY...

It appears they didnt like this and closed my account.

Worst still, they accused me of being a cheat? How do you cheat an online casino god only knows???

Secondly started accusing me of opening multiple accounts? Errm what? How can you open multiple accounts on the same site?

Being called a criminal by a dodgy casino all because I took an offer and withdrew what I won? Am I supposed to leave my cash in there to rot or something?

I wish I had read the reviews before using Virgin games!!! Thankful I only lost £10. Stay away.

I have actually had such a good experience on here and im someone who slates nearly every casino for unfair practices but i have to say wirh virgin games in particular i have had a really pleasent experience with plenty of wins, some crap games and losses too but everything appears fair practice on this site, they also like to give out rewards and bonuses back for money youve played (they even send you a letter telling uou to enjoy it 😊) i mean come on! stuff like that is what makes a gamer feel validated and like even when they loose they know there trustable provider likes to always give somerhing back. Honestly well done virgin, the one thing id beg you made happen, was to allow for £5 deposits, some times i just want to spin a fiver 👌

Worst casino I’ve ever played at!
Honestly, not fun at all. This week I topped up £45 and played slots at 10p per spin — and didn’t get even one bonus or any decent win. What a joke! 😡

Virgin should be ashamed of themselves for ripping people off like this. According to statistics (even confirmed when checked with ChatGPT), they take 97% and give back only 3% — that should practically be illegal!

They just take your money and waste your time — winning feels impossible here. This is the last time I’ll ever play at this shambles of a casino.

Be aware! Don’t waste your time or money here — unless you want to give them all your cash and get nothing in return. Total rip-off! 💸