Virginia Hayward Reviews 

6,638
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and delicious contents of the hampers and gifts, often noting their beautiful presentation and wide selection. People found the ordering process easy and straightforward, appreciating the user-friendly website and the company's reliable service over many years. Many consumers also highlighted prompt and efficient delivery, with items arriving well-packaged and in perfect condition. However, some customers also noted issues with delivery, including parcels arriving late, going missing, or being left in unsuitable locations without notification. A few other people also felt that packages sometimes arrived damaged or soaking wet, and expressed frustration over a lack of communication regarding delivery status.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the excellent quality, wide range of choices,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers had positive experiences with order, finding the process easy and user-friendly, often praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... See more

Rated 5 out of 5 stars

I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the... See more

Rated 5 out of 5 stars

Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied... See more

Rated 5 out of 5 stars

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... See more



Company details

  1. #14 of 17 best companies in Gift basket shop
  2. #49 of 69 best companies in Corporate gift supplier
  3. #263 of 373 best companies in Gift shop

About Virginia Hayward

Written by the company

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(6,638)

457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lovely hamper, dissapointed the message wasn’t sent with it.

The hamper was lovely, however there was no message sent with it, although we’d asked for one to be included, so the recipient didn’t know who it was from. Evri also left it outside which I’m not sure was best for food stuff.

14 April 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good Morning,
Thank you for your feedback.
I have checked your order and can see there is a gift message present.
This would have been on the outside of the delivery carton on a peel and reveal label.
On our presentation and packaging section on the website we do advise where this would be located and an image so you are aware.
Kind Regards
Isabella

Rated 5 out of 5 stars

Everything about this family business…

Everything about this family business is truly good you can be sure you will be pleased with whatever you purchase from order to deliver items are well packaged and presented and great value for your money I will definitely continue to shop here again from my last experience truly a great family business well done to all dk

27 March 2026
Rated 5 out of 5 stars

A fast, reliable service

Have used Virginia Hayward many times & have always experienced a reliable service. Easy to order, fantastic products & prompt delivery. The recipients are always delighted with their gifts

8 April 2026
Rated 5 out of 5 stars

Excellent Easter Hamper

The family were delighted with their Easter hamper, everyone finding something special. Thank you, as always - living overseas I have used your services for family and friends gifts for many years, and everyone is always delighted.
Easy to order, delivered on time, and the selection is as described.

1 April 2026
Rated 5 out of 5 stars

The gift was delivered per my…

The gift was delivered per my instructions.
However I received two scam messages saying the parcel couldn’t be delivered as no one was in asking to fill out a form including my credit card details fortunately I realised it was a scam.

1 April 2026
Rated 5 out of 5 stars

Ordered an Easter egg which was…

Ordered an Easter egg which was probably the best chocolate egg I have ever tasted even though it was for my wife and From start to finish they kept me in the loop as to what was happening. Would highly recommend and personally will be using again in the future

1 April 2026
Rated 5 out of 5 stars

Great product and company

Egg was huge! Much bigger than I thought it would be and looked beautiful, great customer service answered emails very quickly, bought this as a raffle prize and it was very impressive. Will definitely be purchasing again.

31 March 2026

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