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Virgin Media - Liverpool One Reviews 

2
•
TrustScore 3.5 out of 5

3.4

Internet Service Provider
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South John Street 17, L1 8BU Liverpool, England, GB

•
0151 707 9996

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Company details

  1. Internet Service Provider

Written by the company

Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.

Contact info

  • South John Street 17, L1 8BU, Liverpool, England, United Kingdom

  • 0151 707 9996

3.4

Average

TrustScore 3.5 out of 5

2 reviews

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3.4

All reviews

(2)

5,953 reviews in the last 12 months

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Rated 1 out of 5 stars

When I moved house I had to cancel my…

When I moved house I had to cancel my contract, Virgin Media support were absolutely vile to me. I had to move my Family into a Hotel for 9 months due to House Sale Chain issues. Virgin Media made my life hell while I was already under immense stress, after about 20 phone calls they allowed me to Cancel my Contract but took 3 months payments out of my account. I'm now settled in my New home and as you can imagine I will not be signing up with Virgin Again. Horrible people, Richard Branson should be ashamed.

1 August 2026
Unprompted review
Virgin Media - Liverpool One logo

Reply from Virgin Media - Liverpool One

Hi there,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how stressful a house move can be, particularly when you're already dealing with unexpected delays and temporary accommodation. We also appreciate how frustrating it must have been to have to make repeated contacts regarding your account and then find that payments continued to be taken after your cancellation had been agreed.

We're sorry to hear that your experience with our support teams during this period left you feeling so disappointed and that it has affected your confidence in Virgin Media.

If you're expecting a refund or have concerns about payments taken after your services ended, you can find information about our refund process here:

👉 https://bit.ly/4gauNXa

If you'd like us to review the concerns you've raised regarding your cancellation and account payments, please get in touch using one of the contact methods below:

📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hrkzDX
X: @virginmedia

You can find additional ways to get in touch here:

👉 http://virg.in/contactvm

Thank you again for your feedback.

Rated 5 out of 5 stars

Turned up to do the installation on the…

Turned up to do the installation on the day and time requested.
Excellent service

15 July 2026
Unprompted review
Virgin Media - Liverpool One logo

Reply from Virgin Media - Liverpool One

Hello Geoff,

Thank you for taking the time to leave us a review.

We’re really pleased to hear that the engineer provided such a great service during your appointment — it’s always fantastic to receive positive feedback like this.

If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:

• Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
• WhatsApp: +44 7803 089 684
• Facebook: https://bit.ly/4ypRSNG

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