Virtualescaping Reviews 

110
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Reviewers warmly praise the engaging puzzles and deeply immersive themes that provide fantastic entertainment for families and friends playing together. Customers also appreciate the convenient ability to play across multiple devices seamlessly and find the online purchasing process entirely straightforward. However, some people mentioned technical glitches, such as audio troubles and issues with loading videos or pages correctly during gameplay. Others also noted that certain hints could sometimes be confusing or less intuitive when trying to solve the more difficult puzzles. Some reviewers felt that a few rooms lacked a cohesive story or occasionally required too much random guessing to progress.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting fun gameplay, engaging family time,... See more

Product

Customers consistently note positive experiences with product, highlighting engaging and challenging puzzles... See more

Website

Users describe ambiguous interactions with website experiences, as reviewers express great delight playing... See more

Quality

Customers had positive experiences with quality, expressing delight at the impressive production values,... See more

Application

Reviewers highlight ambiguous aspects of application performance, expressing delight over the digital escape... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We enjoyed playing Murder in the Alley, Echoes of the Asylum and Artefact Isle. They do test your way of thinking and nothing is obvious. Because we don't set the time challenge we take our time, re... See more

Rated 4 out of 5 stars

We played a few virtual escape rooms and had fun spending time as a family. Although we enjoyed all three rooms (murder in the subway, the school escape, and the asylum), there was definitely a quali... See more

Rated 4 out of 5 stars

I play escaperooms virtually with a friend on the other side of the country so we are always looking for something new. Between us we've purchased all the current games and are waiting for a goo... See more

Rated 4 out of 5 stars

Great fun for distance family time! Purchased the nightfall trilogy for NYE family time, and it was a blast! Only downside- some of the cut scenes didn’t load on our iPads, but there were warnings t... See more


3.9

Great

TrustScore 4 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(110)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Best Virtual Escape User Experience out there

As far as virtual escape rooms go, Virtual Escaping certainly feels like one of the leaders in the space. And the ability for team members to go out on their own instead of forcing one person to share a screen is an outstanding concept! (5/5). Our group has played Artifact Island (3/5, fun premise, graphics feel a touch outdated), Merlin’s Castle (4/5, complicated story, great graphics, had some bugs), The Saloon (5/5, great experience and puzzles, story was meh), and Murder in the Alley (5/5, fun story line, multiple locations, very immersive). While there is another virtual company I think is better in terms of graphics and stories, Virtual Escaping has the best user experience we’ve played.

6 January 2026
Unprompted review
Rated 4 out of 5 stars

Choose Carefully

We played a few virtual escape rooms and had fun spending time as a family. Although we enjoyed all three rooms (murder in the subway, the school escape, and the asylum), there was definitely a quality difference. I would have to say the murder in the subway was by far the best with game play that required analytical thinking and attention to detail. We managed to complete this room with only 1 hint. The asylum was by far the worst. It was next to impossible to complete and even the hints didn't really help. It was very random and in many ways didn't make sense. It required a lot of simply guessing and had many parts that were just a waste of time. I would still participate in another one of the rooms but I would definitely recommend watching the trailers before choosing.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

The worst online escape room…

Honestly this was (Merlin’s Castle) the worst online escape room Weve ever played. I don’t like to leave bad reviews as I know it’s tough out there to run a business but I was honestly shocked at how bad this game was. It was full of inconsistencies and errors it just made it unplayable. Some codes were just made up and visual bugs kept occurring which meant we had to force hack most puzzles or rely completely on the hints.

16 January 2026
Unprompted review
Virtualescaping logo

Reply from Virtualescaping

Hi there,

Thank you for your feedback. We’re sorry to hear that Merlin’s Castle didn’t meet your expectations — that’s certainly not the experience we aim to deliver.

We take comments about inconsistencies and technical issues seriously, as the game is generally well received. If you’re open to it, we’d appreciate a bit more detail so we can look into what may have gone wrong in your case.

Thanks again for sharing your experience.

Kind regards,
Team Virtual Escaping

Rated 5 out of 5 stars

Great for Family Game Night

My family and I love these virtual games. We have done almost all of the games that are offered. Can't wait for more games in the future! Great for family game nights. I also enjoy the challenge of stretching the mind with ciphers and puzzles. I especially love that i can share this experience with my friends and family that are not locally with me.

31 December 2025
Unprompted review
Rated 2 out of 5 stars

Audio/video did not work

I mean the idea is just great, but it was the second time last week to struggle with having audio/video working; even though we installed Google Chrome. It is so annoying! Nevertheless, we completed the game but it would have been much nicer to hear and see each other to be able to communicate. This supposed to be a team building activity with working peers...

9 January 2026
Unprompted review
Virtualescaping logo

Reply from Virtualescaping

Hi there,

Thank you for your feedback. We’re sorry to hear that you experienced issues with the audio/video — we understand how frustrating that must be, especially during a team activity.

Our games are designed to work in Google Chrome, but occasional issues can still occur depending on device or settings. We appreciate you pointing this out.

Thanks again for sharing your experience, and we’re glad to hear you were still able to complete the game.

Kind regards,
Team Virtual Escaping

Rated 5 out of 5 stars

Virtual Escaping is great quality and a great experience

Virtual Escaping is great quality escape room play compared to other sites. I live away from my family and friends and we schedule a monthly escape room call, it helps us keep the fun alive! We've played all but one room so far and we intend on completing the list soon.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

We've played every game and are keen…

We've played every game and are keen for the next. All of the games were really good... the only one that we found a little lack-lustre was Murder in the Alley (possibly got the name wrong).

Overall, they're a great way to get the family together, even the 10 year old is engaged the whole time!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Rainy day purchase

We bought 3 of these games over a 2 day period stuck in a campervan in the pouring rain. They were all very good - lots of challenges, nothing too obvious or easy and made the time pass very quickly. Would buy more for definite.

28 October 2025
Unprompted review
Rated 4 out of 5 stars

I'm addicted to Escape Rooms and Escape…

I'm addicted to Escape Rooms and Escape Games. I find the games from Virtualescaping one of the best. Level not too high but also not too easy. It's amazing how the games differs from eachother. I can easily spent my weekend playing.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Date Night Activity

These online escape rooms have been amazing stay-at-home date night activities for me and my girlfriend while she's been battling some health issues. The controls are simple and intuitive, the puzzles aren't too easy or too hard (most of the time), and the rooms' themes are immersive. I think the experience is well worth the price.

6 December 2025
Unprompted review
Rated 4 out of 5 stars

Easy, escapey fun (long distance)

I play escaperooms virtually with a friend on the other side of the country so we are always looking for something new. Between us we've purchased all the current games and are waiting for a good time to play the newest ones.
Purchasing is easy - you pay, get a voucher via email, send the voucher to your participants and then use the link at the appointed time. Timezones are on you to work out but nothing starts til you're ready so you can relax while people run in the door late.

BEST BITS - range of experience levels, diversity of games, diversity of puzzles in the newer games.

WORST BITS - the 'hints' aren't that intuitive -- they don't recognise your progress, just give you the fixed 'starter' hint for the area meaning you've wasted one of your hint tries. Also... people clearly gaming the leader boards are really annoying. Anyone who can complete one of these in six minutes is clearly throwing their $$ at it to smash through on memory.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Really fun game and works great!

Really fun game, done Almost all of them with friends, was really fun! We had 1 minor issue one time but they helped us out really fast , it was a new adventure with a small bug so customer service was great! I always look forward to their new adventures !

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Fluid immersive gameplay

Fluid immersive gameplay. The fact that more people on different locations can be in the game is great!! As we are often apart or travelling.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Some of the best online escape rooms…

Some of the best online escape rooms out there. I have played many for several companies and Virtual escaping has some of the best graphic ones. The Saloon and Artifact Isle are my favorites I think. Good graphic, tricky puzzles. Well spent money for an evening online with friends. I definitely recommend that everyone uses a computer each:)

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Please make more of these!

We have played every one of these games and they are great! They are not easy but there are clues if you get stuck. Perfect for fans of escape rooms though potentially a little hard if this is the first time.

4 January 2026
Unprompted review
Rated 2 out of 5 stars

The low review score reflects the game…

The low review score reflects the game itself (Saloon) and not necessarily the company as a whole. Saloon offered no story or goals to speak of (other then the initial blurb)and really no diversity in the puzzles. Combination lock after combination lock with the solutions having absolutely no logical link to the puzzles themselves. It was boring and simply not a "fun" experience. It seemed like puzzles only for the sake of puzzles (and the same puzzles). I cannot recommend this game.

3 January 2026
Unprompted review
Virtualescaping logo

Reply from Virtualescaping

Hi there,

Thank you for taking the time to share your experience. We’re sorry to hear that Saloon didn’t quite deliver the experience you were hoping for. Your feedback about the puzzles and overall flow is appreciated and helps us continue to improve.

We hope that, if you’ve tried any of our other games, those were a better fit and offered a more enjoyable experience.

Kind regards,
Team Virtual Escaping

Rated 4 out of 5 stars

Great fun for distance family time!

Great fun for distance family time!
Purchased the nightfall trilogy for NYE family time, and it was a blast! Only downside- some of the cut scenes didn’t load on our iPads, but there were warnings that this could happen before we purchased. We’ll definitely buy another set in the future!

30 December 2025
Unprompted review
Rated 1 out of 5 stars

The clues were hard to find

The clues were hard to find, and the scene itself was incredibly dark. How you were supposed to piece together clues using what was available is beyond me. Overall, I will not suggest this to friends or families, and I feel bad I paid the money I did for this lacklustre experience.

31 December 2025
Unprompted review
Virtualescaping logo

Reply from Virtualescaping

Hi there,

Thank you for your feedback. We’re sorry to hear that the experience didn’t meet your expectations.

The brightness of the game can be adjusted in the settings, which can help make details and clues easier to see. That said, we understand that this may not have been clear during gameplay.

We weren’t able to find your account in our system, so we’re curious which game you played. If you’re open to sharing, we’d love to take a closer look at your experience.

Thanks again for sharing your thoughts.

Kind regards,
Team Virtual Escaping

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look