Vision Motors Reviews 

682
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state receiving faulty vehicles containing mechanical defects, engine problems, and hidden damage that affect vehicle performance. Many people also experience immense difficulties when attempting to secure financial refunds or resolve frustrating communication breakdowns with unresponsive management. Some reviewers were happy with the staff, noting that individual team members could be genuinely polite, helpful, and welcoming during initial showroom visits. These specific buyers truly appreciated when early showroom interactions felt remarkably smooth, stress-free, and straightforward without dealing with aggressive sales pressure.

What people talk about most

Service

Consumers find service to be negative, reporting deeply disappointing and frustrating after-sales... See more

Product

Clients share negative opinions on product, frequently reporting severe mechanical failures and undisclosed... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration with denied requests... See more

Quality

Reviewers consistently mention negative feedback about quality, reporting that vehicles are delivered with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the garage and placed a deposit on a car which was due in. I was worried by the reviews that I wouldn't get my deposit back. A week later the car came in and I went to see it but unfortunately... See more

Rated 1 out of 5 stars

DONT DO IT, JUST DONT !!! Absolute joke these guys, never in my life have I come across such crooks, Highway men wore masks, these should wear Bally’s. Engage in business with this company at your p... See more

Rated 1 out of 5 stars

If the rating system went lower than 1, I would do that. The most unprofessional company i've ever been associated with. Sold a car that they must have known to be faulty (as there were coun... See more

Rated 1 out of 5 stars

I bought from a garage for peace of mind. In hindsight I should have bought from the auction and saved myself a lot of time and money. Warranty hasn’t been the safety net I thought it would be and wi... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

682 reviews

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No recent history of asking for reviews

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2.9

All reviews

(682)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

This place is amazing.

Honestly, If you want a quality used car that is ready to drive, thoroughly inspected and a trustworthy car dealer to sell it to you, then Vision Motors is the place to Visit.

18 December 2024
Rated 5 out of 5 stars

As a first time car buyer

As a first time car buyer, I was nervous but the team at Vision Motors made me feel comfortable and confident. They explained everything cleary and answered all my questions patiently. Very happy with the whole process.

24 December 2024
Rated 5 out of 5 stars

Thank you Roy for helping me get the…

Thank you Roy for helping me get the Mazda CX-5 that I wanted without having to go through soo much trouble and stress. Buying a used car has never been this easy. I was extremely impressed and would definitely buy another car from Vision Motors in the future.

18 December 2024
Rated 5 out of 5 stars

Vision motors surpassed my expectations.

I was hesitant to try them at first but upon seeing the great reviews, I decided to give it a try. All the customer representatives are amazing and the process was easy and seamless. I am in love with my car, It looks brand new even though it is slightly used.

10 December 2024
Rated 5 out of 5 stars

Selling my used Land Rover Freelander…

Selling my used Land Rover Freelander was way easier than I expected. Locating the Haydock Branch was simple and the negotiations went smoothly because I had done my homework on it's value and had all the service records. Handling over the keys was quick and friendly.
I'm really happy with how the whole experience went.

13 December 2024
Rated 5 out of 5 stars

I bought a car back in November and had…

I bought a car back in November and had the pleasure of working with Jack who was amazing. He did his very best accomodating me for the budget I had and finding the right car for me. It's been one month and the car has been great. No issues whatsoever.

13 December 2024
Rated 5 out of 5 stars

Quality cars and exceptional service 👌

One of my friend referred me to Vision motors when buying my first car and i can say they are one of the best car dealers out there. I dealt with Jake who showed me all the cars avaliable to me and different payment payment options as well. The process was smooth and pleasant. I highly recommend giving Vision Motors a try.

13 December 2024
Rated 1 out of 5 stars

Justice Prevails!

Avoid at whatever ways! Don’t buy any cars from this car company! This company does not worth a star, all the good reviews are fake!
I have been dealing with this company for more than a year. I have bought a car from them which is faulty and I have retuned to them within 30 days of purchase. They were unwilling to refund, and the car was turned out being stolen under their custody and they denied responsibility. I have put forward my case to the court by small claim and I have won the case.
Do not fool around with those scumbags, just return the car to their garage within 30 days of purchase and claim against them. Justice is on our side!

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Well done, keep it up.

This is my second purchase from Vision motors and their prices are the best in England. It is very pleasant to have a very helpful sales rep like Jack who is honest, patient, knowledgeable and helpful. Jack made sure the whole process was straightforward, and the car I purchased was in immaculate condition. The part is that they even followed up a week later after the purchase which was good.
I would recommend Vision motors to anyone who is looking for a used vehicle.
A big thanks to Jack

13 December 2024
Rated 5 out of 5 stars

Honest and Transparent.

If you are looking for an affordable used car in great condition, I would highly recommend this location. They provide excellent customer service and they offer a wide variety of cars. I bought a Hybrid Ford C-Max and everything is great so far. The staff went above and beyond to ensure I felt secure in my decision, even after I drove away.

13 December 2024
Rated 5 out of 5 stars

We bought a car yesterday from Vision…

We bought a car yesterday from Vision Motors and everyone there is very nice. Phil guided us through the car's specs and ensured every question was answered. The handover process was smooth, and the car is an absolute joy to drive.

11 December 2024
Rated 5 out of 5 stars

I recently purchased a 2013 Volkswagen…

I recently purchased a 2013 Volkswagen Golf from Vision Motors. Roy was exceptional, he went above and beyond to make sure I was totally satisfied throughout the whole buying process.
I would definitely consider them for my next used vehicle.

6 December 2024
Rated 2 out of 5 stars

Watch out for the admin fee!

So far, I am happy with the car, however if thinking of buying from them they add an admin fee for a cash sale, buying cars for over 40 years and never paid an admin fee for paying cash.
If they are going to charge an admin fee put it alongside the price. Don’t hide it in the vehicle description, and don’t write it in a confusing way!
“We Also Offer Some of the Most Competitive Finance Rates on The Market. Administration Fee Applies.”
Reading that it suggests the admin fee is for arranging the finance, when challenged about it was told it was to cover the cost of an HPI check, I have done an HPI check it cost me £9.99.
As I bought the car there was no problem with the £100 deposit, but I wonder what would have happened if I hadn’t purchased the car, even that is a bit dodgy, if you are advertising a car for sale, it should be ready for sale, maybe not ready to go but the basics done.
After this I was not so confident with anything I had been told. Vehicle was supposed to have had an oil and filter change. I checked the oil which was very dirty, and if they had changed the filter, they need to tell fords how they did it, as on this car the oil filter is very awkward to get to and bits have to be removed.
I changed the oil and filter myself later that day, I am a retired diesel fitter, if that oil and filter was new, then it done an awful lot of cleaning in 24 hours and 45 miles.
As stated, can not fault the car all seems fine and being a fitter any problems can be rectified by myself if we do have any.
Having since read some reviews it seems they need to revise their business practices, sadly I could not honestly recommend them to anyone.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience purchasing my used…

Great experience purchasing my used 2016 Mazda CX-3 from Vision Motors. The salesman Jake was very friendly and knowledgeable, the manager was also exceptionally helpful. Would definitely recommend visiting them if you're planning on purchasing a vehicle.

12 December 2024
Rated 5 out of 5 stars

I'm very happy with the whole…

I'm very happy with the whole experience. Roy helped me with all my questions and found the right car for my budget. He went above and beyond with making sure I was happy, following up with me after the purchase. Thanks

12 December 2024

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