VistaPrint UK Reviews 

31,008
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the ease of creating custom designs. Many people appreciate the quick delivery service and efficient turnaround times. Reviewers often highlight the helpful customer support and the overall smooth and stress-free ordering process. However, some people were dissatisfied with occasional issues regarding order accuracy or quality control, such as incorrect printing or design flaws. A few other people also felt that delivery could be inconsistent, with some experiencing delays or missing items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality and value of items... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Service

People report positive experiences with service, often praising the great support, products, and value. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall a good product. Easy to create, quick delivery and good quality. If I’m being critical, the colours could be a little more vibrant, but I can live with that. I have created many custom mugs us... See more

Company replied

Rated 5 out of 5 stars

I received our order today of Wedding Thank you cards. But they were printed on both sides strangely, not only did they look strange having the same design on both sides, but they wouldn't allow me to... See more

Company replied

Rated 5 out of 5 stars

Well, Vista do it again. I've been using them for 3years now to produce varied car stickers for classic care events. Never a hiccup until this year when a miss communication lead to a wrong result. So... See more

Company replied

Rated 5 out of 5 stars

I've used several companies over the years for my printed needs. Vistaprint have certainly been true to their word on every occassion and the quality of the work has been excellent. I will certainly c... See more

Company replied


Company details

  1. #53 of 59 best companies in Digital printing service
  2. #49 of 73 best companies in E-commerce service
  3. #18 of 20 best companies in Graphic designer
  4. #62 of 69 best companies in Prints and signs store
  5. #44 of 47 best companies in Promotional items

About VistaPrint UK

Written by the company

Shop Now Design Services Create a Website Ideas & Advice VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.

 

We offer a wide range of customisable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.

 

When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31k reviews

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4.4

All reviews

(31,008)

3,648 reviews in the last 12 months

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Rated 5 out of 5 stars

Always totally reliable for my business…

Always totally reliable for my business cards and I'm nearly always tempted by one of their other products!

20 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your continued support and kind words! We’re thrilled to hear that we’ve been a reliable choice for your business cards. We love that our other products are catching your attention too.

Rated 5 out of 5 stars

The posters and table runner were…

The posters and table runner were great. Fairly quick delivery. It took a bit of time to get your head round the editing process but it worked well. Very pleased overall.

20 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your wonderful feedback! We're delighted to hear that you were pleased with your posters and table runner, and that they arrived within a good timeframe. We're also glad that, although the editing process took a little time to get used to, it worked well for you in the end.

Rated 1 out of 5 stars

Ordered standard business cards last…

Ordered standard business cards last Monday, paid for express delivery £10 meant to arrive Thursday, still no sign of them the Wednesday after. Shocking.

Order number VP_DWN2HPMM

20 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We are deeply sorry to hear that your standard business cards have still not arrived, especially since you paid for express delivery. We understand how crucial timely delivery is for your business, and we regret the frustration and delay this has caused. Since you did not include your order details in your review, a request was made for same so we can locate your shipment and investigate the delay. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.co.uk/customer-care/help-centre/.

Rated 5 out of 5 stars

My photo coasters turned out amazing…

My photo coasters turned out amazing apart from one. I contacted Vista Print and the customer service from them has been incredible, they will reprint and send to me. Will definitely order from them again.

29 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for your wonderful feedback! We’re thrilled to hear that your photo coasters turned out amazing and that our customer service team was able to assist with the one item that didn’t meet your expectations. We truly appreciate your kind words and are grateful for your support.

We look forward to creating more personalized products for you in the future and making sure every order brings you the quality you expect from VistaPrint.

Rated 5 out of 5 stars

Excellent service

Ordered an A2 poster for my son’s birthday. The item came flat packed not rolled which was great.

I have to say the packaging was brilliant and to top it all the poster was top notch too

Really pleased.

28 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your feedback. We're pleased to hear that you're happy with the product and how it was packaged.

Rated 5 out of 5 stars

Easy to use

Easy to upload, service was easy to use and fast delivery, some of the folding was everywhere so slightly not perfect but items were otherwise without fault.

24 April 2026
VistaPrint UK logo

Reply from VistaPrint UK

We appreciate your feedback and are pleased to hear that you're happy with the ease in creating and ordering your product and quick delivery.

Rated 1 out of 5 stars

Delivery was late

Delivery was late. DPD hid the parcel and at the wrong location. Had to reorder and pay again which missed the deadline

15 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for bringing this to our attention. We’re sorry to hear that your delivery experience did not go as expected. We understand how frustrating it must have been to have your parcel delivered to the wrong location and hidden, especially when it caused you to miss an important deadline and required you to reorder. To help address your concern, we have taken action on your account. An email will be sent shortly with the details. We will also be conducting a further investigation into this matter to better understand what happened with the delivery and help prevent similar issues in the future.

Rated 5 out of 5 stars

I use Vistaprint for anything I need as…

I use Vistaprint for anything I need as it is inexpensive, good quality and always has great customer service if I need it!

Fantastic company!

17 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

We are so happy to hear that you consistently find our products to be of good quality and that our customer service team has been helpful when you've needed them.

Rated 5 out of 5 stars

Maha is a Star!

I had replesed an order for a bannars and I realised after in the evening that Qr code doesn't work so I messaged Vista and they call me back. As I thought may be to late, my banner where in production already. MAHA where so helpful offer me another one in progress with a link and she would create new QRcode for Instagram. I definitely want to thank you Maha firstly and Vista you have an amazing customer service provider by Maha is a gold for a company. ❤️

28 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear about your positive experience and appreciate you taking the time to recognize Maha’s support. We’re glad that Maha was able to assist you with your banner order and help find a solution after the QR code issue was discovered. Providing helpful, timely support and making sure our customers feel taken care of is something we value greatly.

Rated 5 out of 5 stars

Quality business cards

Quality business cards
Promptly delivered

10 November 2025
VistaPrint UK logo

Reply from VistaPrint UK

We're happy to hear that you are happy with the quality of your business cards and their prompt delivery.

Rated 1 out of 5 stars

I have had a terrible experience with…customer service at vista print

I have had a terrible experience with customer service.
After spending £148 on posters and when they arrived they where awful!
I sent the images to vista and they agreed they were terrible and said i would get a full refunded!
It never Happened they never sent the refund! And the emails are all lies!!

16 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for bringing this to our attention. We are deeply sorry to hear about your experience regarding your poster order and the delay with your refund. We completely understand your frustration, as this is certainly not the standard of service we strive to deliver.

We hope you can give us another chance to make this right. At the moment, we are unable to locate your account details as your VistaPrint-registered email address was not included in this review. We have sent a request for information and would appreciate it if you could provide it. You can also send us the details via email at ukreviews@vista.com.

We appreciate you taking the time to reach out to us, and we look forward to your response. If your request is time‑sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 0800 028 6962. You can also visit our Help Centre (https://www.vistaprint.co.uk/customer-care/help-centre/) for real-time support.

Rated 1 out of 5 stars

This was my third order from…

This was my third order from VistaPrint, and I am extremely disappointed with the service this time. My previous orders arrived within two weeks, but this order was delayed far longer than expected. I placed the order on June 29th and did not receive it until July 20th. Throughout this delay, neither VistaPrint nor DPD provided any explanation or solution. Instead, both companies seemed to simply pass the blame to each other, leaving me frustrated and ignored. Frankly, as a customer, I do not care which delivery company VistaPrint chooses—my expectation is timely delivery and accountability. To make matters worse, the canvas print arrived with damaged packaging covered in DPD tape, further showing the lack of care and responsibility from both companies. This experience has left me dissatisfied and questioning whether I will order again.

20 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your review submission. We are very sorry for the delay in the delivery of the canvas print and for the issues you encountered when trying to have the matter resolved. We understand your frustration, as this is not the experience we want you to have. We are happy to assist with the delayed shipping and have sent a separate email with the details. Please reply to that email as well, stating whether the canvas was damaged because of the packaging, so we can have that matter resolved for you. Again, we apologize for any inconvenience caused. Feel free to contact us directly for any further assistance.

Rated 5 out of 5 stars

I received our order today of Wedding…

I received our order today of Wedding Thank you cards. But they were printed on both sides strangely, not only did they look strange having the same design on both sides, but they wouldn't allow me to write personal messages on the reverse. I instantly started to use the instant chat via the contact us section on their website. I was put in touch with Melanie, who instantly rectified my issue and has reordered them correctly for us. So quick to respond and help me with the issue.

27 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for sharing your experience with us. We're sorry for the issues you had with your wedding thank you cards and are pleased our team member could help with getting the matter resolved when we were contacted.

Rated 5 out of 5 stars

I had a random phone call from Jihed a…

I had a random phone call from Jihed a week or so ago asking if everything was good with everything I use Vistaprint for. It was. However my last order had a problem with one of the items. I emailed Jihed and he sorted it immediately.

27 July 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We are so glad to hear that our team was able to assist you promptly and effectively with your recent order. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great service

17 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

We appreciate your feedback and are pleased to hear that you're happy with the level of service received.

Rated 5 out of 5 stars

Arrived earlier than expected with was…

Arrived earlier than expected with was fantastic 👏. The quality of the products are as expected. Genuinely happy with my order.

17 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for sharing your wonderful feedback! We’re thrilled to hear that your order arrived earlier than expected and that you’re happy with the quality of your products.

Rated 5 out of 5 stars

Great for business cards

I have used VistaPrint occasionally for many years and always found the service and products of good quality and value/
This time I needed double-sided business cards as a town and county councilor, and once again VistaPrint gave the best deal and fast delivery.
They are great for small print runs that would not be accepted by a local printer.

8 May 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your feedback and continued support. We're pleased to hear that you're happy with the quality of the business cards ordered.

Rated 5 out of 5 stars

Excellent quality and service

I got onto my account, and I was able to get into a previous order of magnetic signs for my car, and change the size and the design easily. I also ordered some more gift vouchers with envelopes, again I was able to edit them.
Looks professional, and of high standard materials. Also arrived within about a week.

17 July 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your fantastic feedback. We are delighted to hear you found it easy to update your previous designs and reorder exactly what you needed. It is wonderful to know you were pleased with the professional finish, high-quality materials, and timely delivery. We truly appreciate your continued support and look forward to helping with your next project

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