VistaPrint USA Reviews 

Wrong address. Can’t follow instructions. They made up for it immediately and shipped out a new package so I'll redct my 1 star review

Norman was amazing and made fixing my issue so smooth! Not only did he help me, but he explained me step by step how to avoid it in the future! Thank you, Norman, for your patience and great customer service!

09/11/2026
Very pleased on my end that Felipe (a designer himself) was most generous of his time he spent in aiding to my design needs, having the knowledge and ability to manipulate my clients design to come to life. Thank you Felipe, and thank you VistaPrint. Jerry Whealen (Art & Creative Director)

I had an order issue, and Sarah did a great job helping me. Please thank Sarah for her excellent customer service and for helping resolve the problem! Vistaprint is a great company for all your promotional needs. I am very happy with their products and customer service and highly recommend them!

I simply needed to change a shipping address after I placed an order. Literally 5 minutes later. The chat agent was helpful but the company would not let me simply change the shipping address. Same state different city. I suppose the extra .12cents in cost was worth the hour of my time which is worth more than that. The process was broken. A supervisor should have stepped in and waived the cost. Vistaprint has a great reputation but shocked at this poor first customer service experience. Ideally I would receive another discount for the extra time and inconvenience.

★☆☆☆☆ Extremely Disappointed — Vistaprint Lost a Long-Time Customer

I am extremely disappointed with Vistaprint and the way they handled my order and customer service issue.

I placed Order VP_JJ9BDG55 specifically because I needed these materials for an event. Before placing the order, I reached out and was told that getting everything in time would be possible. Part of my order arrived, but the cards I actually needed for the event did not. I contacted customer service today because my event is tomorrow, only to be told the remaining items aren’t expected until September 14.

What made this experience significantly worse was how customer service handled the problem.

Instead of Vistaprint taking responsibility and immediately contacting UPS to see what could be done to expedite a shipment they failed to get to me when expected, the representative suggested that I create a UPS My Choice account, contact UPS myself, request a delivery change, potentially PAY UPS for it, and then come back to Vistaprint afterward to ask for a credit or refund.

Seriously?

I paid Vistaprint to produce and deliver my order. I should not have to become the shipping coordinator and chase down Vistaprint’s carrier the day before my event to try to fix their problem.

I even specifically asked, “You guys cannot call the carrier and see what they can do?” Only then was I told they could contact the courier, but apparently it might cost them more than having me handle it through UPS My Choice.

That response says everything.

When a customer tells you they have a time-sensitive event tomorrow and explains that they relied on what they were told before ordering, the appropriate response should be: “We’re going to do everything we can to fix this.” Not, “Create an account with our shipping company and see if you can fix it yourself.”

I run a business myself, and if my company made a commitment to a customer and something went wrong, I would never push the responsibility back onto the customer because solving it ourselves might cost more.

Mistakes and shipping delays happen. How a company responds when something goes wrong is what determines whether customers come back. Vistaprint had an opportunity to make this right and instead made an already frustrating situation worse.

I’ve used Vistaprint because I expected a professional company that would stand behind its service. After this experience, they’ve lost my business.

If you’re ordering something for a wedding, conference, business event, or anything with a hard deadline, I would seriously reconsider relying on Vistaprint. My experience showed me that when the deadline matters and something goes wrong, you may be left trying to solve their delivery problem yourself.

So here’s my response to the response to my review

This response actually reinforces the exact problem described in my original review: Vistaprint’s communication and customer service are completely disconnected.

You state that you “trust” your Customer Care team was able to provide the support I needed and that “no further action is required.” That is simply incorrect. Nothing was resolved. Your Customer Care representative did not take care of the issue. I was told that I should create a UPS My Choice account, attempt to change the delivery myself, potentially pay for it myself, and then come back to Vistaprint afterward for reimbursement.

So before publicly stating that you “trust” the issue was handled, perhaps someone at Vistaprint should actually review the customer service conversation and determine what happened. Your response makes it very clear that one department apparently has no idea what the other department actually did.

The most troubling part is the statement that “no further action is required from our end.” That perfectly summarizes the attitude I experienced: apologize, assume someone else handled it, and move on without actually taking ownership of the problem.

At this point, however, you are correct about one thing: I do not want any further action from Vistaprint. I am no longer asking for assistance, credits, excuses, or another scripted apology. You have lost me as a customer.

I posted this review so other customers—especially business owners ordering materials for time-sensitive events—understand what my experience was and how Vistaprint responded when something went wrong.

Your public response did not change my opinion. Unfortunately, it confirmed it.

This review is for Schlitz, a Customer Care Specialist who was incredibly helpful and reliable. Very pleased with the service received.

The Visa Print designer very quickly changed the color of my presentation folder and added back some design elements.
I love Vista Print. Order all our biz cards, personal note cards, presentation folder and mailing envelopes. Their service if fast, efficient and reliable.
I recommend very highly!
Marianne Mason, Cordell Hull Foundation, New York City

Jael was very helpful in answering our questions during the ordering and design process.

I had a delay on an order that I expected from vista print and they took care of it for me in one chat. Session

Fantastic first-time experience. Our t-shirt sizes arrived and we noticed they ran small, and VistaPrint worked with us to remedy the situation quickly and effectively. Very happy with our order now, big kudos to their customer service team.

I love Vistaprint and appreciate all you do for my nonprofit organization and me. April Mary helped me with my order today. She is so professional and delightful to speak with! She has helped me in the past as well and always knows exactly what to do when I have questions about my orders. Thank you os much!

Learned that when I received my credit card statement VISTA has doubled the charge for my business card order. I received the cards but I'm being charged twice, called the contact on my statement and the individual says I was only charged once - I ask to speak to a supervisor which she could not provide, this is illegal! I am in the process of pursuing, please beware.

I am very disappointed with this company. I place an order on September 1st for invitations and certificates for my son's birthday party on the 19th. I requested expedited shipping of the invites to be received on the 4th. All products on my order had delayed production. I reach out about the invitations on September 6th I spoke with someone through their chat feature I was told he could not see why it was delayed and had to escalate this he would reach out by email. On September 8th I still had not received a follow up. I reached out again the person that helped me said production was started and I should receive the invites the 10th or 11th, I made sure to check in on the certificates as well to make sure they would be here for the party since they had the production delay status as well the person confirmed everything was ok. Today (the 10th) I reachd out again just to be sure everything was on track to be told I wouldnt receive my invites until the 15th at the earliest. That is 4 days before my son's party. I canceled my order and will not be using this company again. This caused alot of unnecessary frustration.

I've used them for 20 years. John Lester totally glammed up my business card tonight. VP never fails me! Great customer service!

I had an issue with my order and John was able to help me. One of the best customer service I've had in some time.

Mediea G helped right my order when I'd encountered shipping troubles, and really made this experience a lot better in the long run. Thank you Mediea!!!

Had a printing issue with a recent delivery of shirts, their support team resolved the issue very quickly and didn't give me a hard time. It was very straightforward and easy to use. I will be ordering from them again!

I have used Vista Print for over 10 years, under two different accounts. One for my business and one for personal needs such as Holiday Cards. I am always very pleased with the products I receive. The design and editing process is easy. Selections are plentiful and the customer service is exceptional! Prices are good as well. HIGHLY RECOMMEND!!%