VistaPrint DE Reviews 

17,400
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Super easy interaction inside the app. Very competitive prices. Quick delivery and on top of it all, perfect quality. 10 out of 10

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Rated 5 out of 5 stars

The work with the available design tools was great. Fast delivery with a transparent tracking service, good quality. Products look really nice (business cards, flyer, sticker). After a mistake (must... See more

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Rated 5 out of 5 stars

This company is to be highly praised for not only the products that they put out but additionally for the high level of customer service they offer on many different levels. From the graphic services... See more

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Rated 5 out of 5 stars

The vast array of products is amazing and your turnaround time/shipping is fantastic! I still have not found the English translator feature (for us English speakers living in Germany; when I select En... See more

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Company details

  1. Prints and signs store
  2. also in
  3. Digital printing service
  4. Graphic designer
  5. Printing Equipment Supplier
  6. Promotional items
  7. Web designer

About VistaPrint DE

Written by the company

VistaPrint vereinfacht personalisierten Druck und Marketing für Millionen von kleinen und mittleren Unternehmen weltweit. Unsere VistaPrint-Reise begann vor 30 Jahren mit der Neugestaltung der Visitenkarte. Heute haben wir uns weit über die Grundlagen hinaus weiterentwickelt und helfen Unternehmen dabei, auf alle wichtigen Arten und Weisen präsent zu sein – von auffälliger Werbetechnik und auffälliger Kleidung bis hin zu stimmiger Verpackung und durchdachten Geschenken.

Mit über 13 Fabriken weltweit, darunter eine in den Niederlanden, der Heimat unserer Aktivitäten in Europa, bieten wir Ihnen eine große Auswahl an personalisierbaren Produkten – darunter Visitenkarten, Flyer, Banner, Schilder, Schreibwaren und gebrandete Werbeartikel. Über ein intuitives Designstudio kann unsere Kundschaft aus vorgefertigten Vorlagen wählen oder eigene Designs hochladen und dabei Größe, Materialien und Veredelung genau an ihre Bedürfnisse anpassen.

VistaPrint unterstützt Kunden aller Erfahrungsstufen, indem wir einfache Selbstbedienungstools mit professioneller Designunterstützung kombinieren – inklusive professionellem Kundenservice per E-Mail, Live-Chat und Telefon, wann immer Sie diese benötigen. Durch die Kombination von intuitiver Software, fachkundiger Beratung und zuverlässiger Druckproduktion hilft VistaPrint Geschäftsinhabern dabei, ihre eigene Markenpräsenz aufzubauen sowie wettbewerbsfähig zu werden und bleiben. Unsere Produkte entdecken Designservices Websites & Digitales Marketing Ideen & Tipps

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.6

All reviews

(17,400)

2,327 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered business cards for my own…

I ordered business cards for my own businesss. And I loved the quality of the cards super fast and good quality. I have designed my own cards but the quality of printing is perfect as everyone sees super impressed

21 July 2025
Rated 2 out of 5 stars

Do not buy embosser stamps from Vistaprint!

Very nice service, friendly online customer service chat, and delivers quickly.

Products e.g. business cards and stickers are great, but I would not recommend buying embossing stamps (Prägestempel) from Vistaprint. I ordered these in the Bottom orientation (to be stamped at the bottom of a page or at the back flap of envelopes), but they seemed to be completely incapable of manufacturing them in any orientation except from the top, which doesn't work for me.

I was not happy with the first product they sent me, and the customer service agent duly sent me a replacement. Nice service, fast delivery, but unfortunately, again the same product in the wrong orientation. I explained to the next customer service again why the replacement was wrong, and again they duly sent me a second replacement, again in the wrong orientation. Now I have three beautiful embosser stamps, all of which in the wrong orientation, which is such a shame, because I would have given both the service and product 5 stars.

5 February 2026
Unprompted review
VistaPrint DE logo

Reply from VistaPrint DE

Thank you for taking the time to share your feedback on your experience. We are pleased to hear that our customer service was friendly, and the delivery was quick. Furthermore, we regret that the embossing stamp did not turn out as expected despite having multiple orders submitted. Based on your description of what you're looking for, we recommend that you rotate the design on the stamp to be in the opposite direction. Currently, your design is in the standard layout; as such, if you wish to have the stamp used in a different direction, you will be required to change your design. You may do so and place a new order for the stamp. We trust this will be helpful.

Rated 1 out of 5 stars

Order Nov 30, 2025 for €216, Not Received it Till Jan 27, 2026! (Refund on 27 Jan 2026 after speaking to customer support)

Made an order for 20+ t-shirts on Nov 30rd and was supposed to get it by Dec 22, 2025 or so.

However, i did not get it delivered unitl Jan 05, 2026.
I contacted the customer service person on 05 Jan 2026 - who was extremely unhelpful, took no ownership and just blamed DHL and claimed it was not VistaPrint's problem. My address was asked to be verified. The address is correct and i live in this place from 2017. He offered to reship it with delivery reaching me on Jan 26th.

I waited till 26th with no delivery, nor any communication of delays or errors from VistaPrint.

On 27 Jan 2026, i reached the customer service again, who said DHL again returned it with "faulty address". The address was again correct and so was the phone number. This time the support person was at least helpful and promptly refunded my money. I am supposed to get it in 3 days back.

However:
1. There's no communication or ownership from Vistaprint when an explict deadline for delivery is not met and no explanation.
2. it's difficult to believe that an address i am living from 2017 and receiveing multiple deliveries every week from Amazon, DHL, Zalando and others is returned as "incorrect"

Overall, extremely disppointed after waiting for 2+ months for a product which was important for me for an event, only to get a refund and an excuse. Also it is basic courtesy that if you sell something and you can't deliver on time, you send an email to the customer to inform them of the situation. Very poor handling of the situation from VistaPrint.

27 January 2026
Unprompted review
VistaPrint DE logo

Reply from VistaPrint DE

We appreciate you taking the time to share such detailed feedback, and we are sincerely sorry for the multiple failures to meet the promised delivery timelines for your t-shirt order. We fully understand how frustrating and upsetting this experience must have been, especially when the order was intended for an important event and required reliable delivery by a specific date. We regret the inconvenience and disappointment this caused. We also apologize for the lack of proactive communication when the delivery deadlines were not met. You are absolutely right that customers should be informed when delays or delivery issues occur, and we acknowledge that we did not meet that expectation in this case. While tracking information is provided once an order ships so customers can follow delivery progress, we agree that clearer outreach and ownership from our side would have helped reduce frustration, and we are sorry that this was not handled better. Once an order is shipped, a shipment notification email with tracking details is sent so customers can monitor updates directly with the carrier and alert us as soon as an issue appears. When concerns are brought to our attention, we can then step in to assist with next steps, including reshipment or refund options. We understand why it is concerning to see repeated delivery failures when you regularly receive packages at the same address. We recommend checking directly with your local DHL office to understand why the address was flagged as faulty, as repeated failed deliveries could impact future shipments as well. While we are glad the refund was processed promptly during your last interaction, we truly regret that a successful delivery could not be completed after such a long wait. This is not the experience we aim to provide, and your feedback is important as we work to improve communication and handling delivery issues.

Rated 5 out of 5 stars

Top quality and fast service

Top quality and fast service. Anything I need for printing materials is always handy and available. From small quantities to different sizes and types. Very easy and clear process, you can check the finished product and see how it will looks like.

12 December 2025
Rated 1 out of 5 stars

The company charges extra postage to…

The company charges extra postage to deliver before Christmas - even though one orders in good time. The delivery date is now 31st December. I find this incredibly impudent. I was a customer the last 15 years, but I will never order here again.

22 December 2025
Unprompted review
VistaPrint DE logo

Reply from VistaPrint DE

We are sorry for the issues you encountered with your order. Your business is important to us, so we'd love to look into the matter and assist you further. Please contact us at www.vistaprint.de/kundenservice/hilfe-seite/. We look forward to hearing from you.

Rated 5 out of 5 stars

I have ordered 9 times now from…

I have ordered 9 times now from Vistaprint(Flyers, Business cards and Gift Certificates. I design on the site, with my limited non designer abilities. I have been very happy with the service and the results. On my last design, it came out cropping off text on my flyers so I emailed them and they credited my account and optimised the design so it wouldn't happen again and I could order more! This was excellent and unexpected service.I will keep using them.

2 December 2025
Unprompted review
VistaPrint DE logo

Reply from VistaPrint DE

Thank you so much for your wonderful feedback! We’re truly glad to hear that you’ve had consistently positive experiences with your items and that designing on the site has been smooth for you. We’re especially happy that our team was able to help with the recent cropping issue.

Rated 3 out of 5 stars

The delivery was 5 days later than it…

The delivery was 5 days later than it was CONFIRMED that it was delivered. Should have been delivered on September 24, 2025 and was only delivered on Sep 29th.

23 September 2025
VistaPrint DE logo

Reply from VistaPrint DE

We sincerely apologize for the delay with receiving your order and can understand your disappointment in the matter. This is not the experience we would want you to have and will have this feedback passed on to the relevant team for review.

Rated 5 out of 5 stars

My first experience and definitely not the last.

Customer care very helpful, helped with everything and remained with me till the end of my purchase. I'm really happy and satisfied with the product, which arrived on time. Thank you

16 May 2025
VistaPrint DE logo

Reply from VistaPrint DE

Thank you so much for sharing your experience. We are delighted to hear that our customer care team was able to assist you every step of the way and that your product arrived on time. It is wonderful to know you are happy and satisfied with your order. We truly appreciate your trust in us and look forward to supporting you with future projects as well.

Rated 5 out of 5 stars

Excellent service

1.The quality delivered was excellent.
2.The textile printing order was changed to reflect better my wishes.
3.The information re. delivery date was excellent
4. Delivery was punctual

20 August 2025
VistaPrint DE logo

Reply from VistaPrint DE

We’re delighted to know that you had a smooth ordering experience and that both our products and delivery service met your expectations. We look forward to serving your future printing needs.

Rated 5 out of 5 stars

Personalized Gift Wrap

I ordered personalized gift wrap. It arrived in record time. It is of high quality and if you compare it to other companies offering the same service, it is relativelt affordable.

I also made a mistake with my order, I accidentally double ordered, and I could easily partially cancel my order on their website without problems and got an instant refund. I am very happy with their services. I can recommend VistaPrint 100%

13 August 2025
Unprompted review
VistaPrint DE logo

Reply from VistaPrint DE

Thank you for your review submission. We're happy you're pleased with the order and the service you've received. We look forward to doing business with you again.

Rated 5 out of 5 stars

Excellent Quality and Service!

I’ve had a fantastic experience with VistaPrint. The print quality of my business cards and marketing materials exceeded my expectations — sharp, vibrant, and professional-looking. The ordering process was smooth and user-friendly, and my items arrived even earlier than expected. I also appreciated the helpful customer service and the variety of customization options available. Will definitely be ordering again. Highly recommended!

4 April 2025
VistaPrint DE logo

Reply from VistaPrint DE

We're so happy you're pleased with your ordering experience with us. Thanks for choosing VistaPrint for your printing needs.

Rated 4 out of 5 stars

I ordered a set of new business cards…

I ordered a set of new business cards and a stamp.
I was a bit surprised that my business cards were almost only half size of the initial order, double checked it and it stated ‘standard size’. Anyway, they are ok. The stamp is practical and easy, it took less than a week from order to delivery. Will definitely place more orders in the future.

14 July 2025
Rated 5 out of 5 stars

Very good service and quality ...and…

Very good service and quality ...and very fast delivery, faster than expected !

26 May 2025
VistaPrint DE logo

Reply from VistaPrint DE

Thank you so much for the great feedback. We're thrilled to hear you were happy with the service, quality, and especially the speedy delivery.

Rated 5 out of 5 stars

Good quality print with easy way to…

Good quality print with easy way to upload design. Delivery was quick.

24 March 2025
VistaPrint DE logo

Reply from VistaPrint DE

Thank you for your wonderful feedback. We’re delighted to hear you were pleased with the print quality, easy design upload process, and speedy deliver. This is exactly the experience we aim to provide. We truly appreciate you taking the time to share your thoughts and look forward to serving you again soon.

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