I have ordered 9 times now from Vistaprint(Flyers, Business cards and Gift Certificates. I design on the site, with my limited non designer abilities. I have been very happy with the service and the r... See more
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This company is to be highly praised for not only the products that they put out but additionally for the high level of customer service they offer on many different levels. From the graphic services... See more
Company replied
The vast array of products is amazing and your turnaround time/shipping is fantastic! I still have not found the English translator feature (for us English speakers living in Germany; when I select En... See more
Company replied
I made a mistake with my Order and the Support Service did everything to fix the Problem and make my Package come as fast as possible after my failure (forget about noting the right house number). Th... See more
Company details
- Prints and signs store
- Digital printing service
- Graphic designer
- Printing Equipment Supplier
- Promotional items
- Web designer
Written by the company
VistaPrint, ein Cimpress-Unternehmen, bietet Ihnen die Technologie und die Expertise zum einfachen Gestalten moderner personalisierter Marketingmaterialien. Ohne Design-oder Druckkenntnisse gelingt Ihnen der Aufbau eines so souveränen wie stilsicheren Markenauftritts ganz leicht –dank unserer vielseitigen Produktwelt und mithilfe unserer Design-und Kundenserviceteams. Von Visitenkarten für alle zu Designexpertise für alle Visitenkarten. Unsere Visitenkarte. Denn ja, wir haben einige Milliarden davon gedruckt, seit Robert Keane VistaPrint 1995 gegründet und die damals wie heute revolutionäre, eigens entwickelte Online-Lösung vorgestellt hat. Doch heute steht VistaPrint für sehr viel mehr: Eine aufregende Produktwelt aus personalisierbaren Druckerzeugnissen und Geschenken; Persönliche Echtzeitberatung durch Designprofis –exakt in dem Maß, wie Sie sie brauchen; Eine unkomplizierte Designlösung für all diejenigen, die bereits genau wissen, was sie wollen. Wir sind Ihr Ansprechpartner rund um Marketing und Design Dieses VistaPrint-typische Zusammenspiel aus Technologie-und Designexpertise macht es Ihnen leicht, Ihre Idee eines konsequenten Markenauftritts schnell, professionell und dabei dennoch preiswert umzusetzen. So kann Ihr Unternehmen –ob offline, online oder mobil –branchenunabhängig zu einer starken Marke werden, die sich vom Wettbewerb absetzt und zukunftsfähig zeigt. Mit VistaPrint als Ihrem Designexperten und Marketingpartner erhalten Sie hochwertige, moderne, intelligente Druckerzeugnisse, personalisierte Präsente und mehr und können sich dabei doch vollständig auf Ihr Business konzentrieren.
Contact info
Salzufer 6, 10587, Berlin, Germany
- 030 887 892 57
- kundenservice@vistaprint.com
- www.vistaprint.de
4.6
Excellent
16k reviews
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I have used Vistaprint to print…postcard and visitenkarte
I have used Vistaprint to print postcards for a long time (about 8-10 years) since I lived in New York for the company I used to work with. Now in Dresden, Germany I print my own postcards through Vistaprint to sell.
The Naturpapier has a very good texture and weight, with my watercolour paintings they look like originals. I just wish the recycled paper is also as heavy and less grey. Hopefully there will be more options of recycled paper or grass paper in the future.
One time in NY I had a problem with one of the printings and they sent a fixed one without additional cost.
So far in Germany Vistaprint's shipping is also quite fast and safe. I always recommend people to print with Vistaprint.
29 June 2023
Reply from VistaPrint DE
We appreciate your feedback! We are glad to hear that you have been using us for a long time and that you are pleased with the texture and weight of our natural paper of the postcards. We apologize that the recycled paper is not as heavy and less gray. We will take your comments into account and strive to improve our products.
Reply from VistaPrint DE
Thank you so much for your favorable remarks. We're thrilled to learn that you were pleased with the printed outcome of your banner, and look forward to doing business with you again.
Did not recieve my order
Did not recieve my order when tracked on hermes the driver said he tried to deliver it 3 times but never left a calling card for me to pick it up from the packet shop however I went to the packet shop and they said that it was not there
23 May 2023
Reply from VistaPrint DE
We're deeply sorry to hear about the Round Stamp order that you did not receive. Upon checking, it was already delivered based on the tracking details. Despite that the courier already handled this, we take full responsibility. As a courtesy from VistaPrint, we have processed a replacement as a backup at no additional cost. Expect an email with the tracking details once shipped, so you can monitor the delivery. If the initial order shows up, kindly accept both of them. Furthermore, we shall make every attempt to improve the quality of our service with our partnered courier.
Schnelle Lieferung und gute Qualität
I ordered Business cards with my own photo on the front. Photo quality was very good with vivid colours. The cards where delivered relatively fast.
1 June 2023
Reply from VistaPrint DE
Thank you for the 5-star feedback! We are delighted to hear that you felt satisfied with the printing caliber and the prompt delivery of your business cards. We look forward to doing business with you again.
The vast array of products is amazing…
The vast array of products is amazing and your turnaround time/shipping is fantastic! I still have not found the English translator feature (for us English speakers living in Germany; when I select English it sends me to vistaprint.com which is not vistaprint.de), but Google translate works OK and that is the only part that is slow for me to create projects. But otherwise Sie sind wunderbar!
21 May 2023
Reply from VistaPrint DE
Thank you for your review. We are very happy to hear you're overall satisfied with the outcome of your products and our services. For the website's translation system concern, rest assured will forward your feedback to the relevant team for review and improvement. Looking forward to doing more business with you in the future.
Reply from VistaPrint DE
We're happy to see that you had a 5-star experience. We look forward to working with you again soon.
Excellent quality
Excellent quality, but because this company sends mail with Hermes, we have an infinite problem, because Hermes has an extremely awful service and they don't deliver the package at all. They say that no one answered and you have to look for your package.
8 May 2023
Reply from VistaPrint DE
We're sorry to hear about the delayed delivery of your Standard Business Cards and Business Cards Holder. We share your disappointment with these results.
Upon checking on the tracking details, it states: Your shipment has been picked up by the ParcelShop. We've sent a separate email to provide the tracking details. Despite that the courier already handled this, we take full responsibility.
Due to the delay and to ensure your satisfaction, we've taken the necessary action on your shipping. You will receive a confirmation email with more details.
Furthermore, we take your feedback seriously and will be sure to pass it on to the relevant team for review. Thank you for taking the time to reach out to us.
Reply from VistaPrint DE
Vielen Dank für Ihre Top-Bewertung. Wir freuen uns sehr, dass Sie zufrieden sind. Viele Grüße, Ihr VistaPrint-Team.
The business cards are great
The business cards are great, I took the cotton option, really nice.
8 May 2023
Reply from VistaPrint DE
Dear Royce Dodds,
thank you very much for your super nice 5-star rating.
It's nice to read that everything went according to plan for you.
Then nothing stands in the way of the next order.
So hopefully see you soon.
Best regards,
Your VistaPrint Team
Reply from VistaPrint DE
We truly appreciate your business and look forward to serving you again.
Reply from VistaPrint DE
Thank you for the 5-star review. We're grateful that we had the opportunity to help you with your business.
Simple but comes with some problems.
Designing/uploading artwork process is very simple.
However I've had 2 issues already, where the 1st batch of cards came without a finishing gloss and they adjusted the elements so I had to file a complaint.
Thankfully they gave me credit for a replacement, but I found out they don't do finishing gloss on both sides.
It is great for a fast turnaround, but I would still recommend finding a specialised printer if you really want to impress.
16 April 2023
Reply from VistaPrint DE
We apologize for any inconvenience you experienced with your order. We strive to provide the best customer service and quality printing, and we regret that we did not meet those standards in your case. You can be assured that your feedback will be shared with the relevant team for improvement.
We hope you will give us another chance in the future.
Reply from VistaPrint DE
Thank you for the positive feedback! We are thrilled to learn that you loved the products and that the shipping was lightning-fast. We look forward to doing business with you again.
Top Top Top Top Top
15 March 2023
Reply from VistaPrint DE
Vielen Dank für diese TOP-Bewertung. Wir wünschen Ihnen alles Gute.
Exceptional Service!
On the 22January 2023, I ordered some personalised notebooks, Pens and Magnetic Calendars for a friend's event scheduled for 5th February 2023. Delivery for the Notebooks and Magnetic calendars was slated for 31st January but items were delivered on the 28th January. On top of that, there was an error and I received additional note books which was more than half of what I ordered. I informed Vistaprint and I was told to keep it as a commercial gesture from Vistaprint. The additional notebooks made a very significant difference!
In addition, there was an error with the Magnetic Calendars as well and I received additional magnetic calendars which was exactly the same quantity that I ordered initially (40 plus another 40 totalling 80)☺️☺️ I informed Vistaprint and I was told to keep it as a commercial gesture from Vistaprint. The additional Magnetic Calendars made a massive difference and went a long way.
I also ordered some pens for this event and delivery was slated for 6th February 2023 ( a day after the event) However, items were received on 31st January 2023.
Further more, every team member I communicated with from the design stage till the end were very patient, courteous and supportive. There was constant communication and updates regarding my orders. Thank you so much Vistaprint! I wish I could give more than 5 Stars because you deserve much more. I am overwhelmed and thankful! I live in London and you shipped all my items to Ireland and it was so timely! Thank you, thank you, thank you all 🙏
31 January 2023
Unprompted review
Reply from VistaPrint DE
We are happy that you trusted us to fulfill your order. It gives us great joy to hear that you are satisfied with our service. We hope we made a lasting impression and look forward to serving you for future orders.
All around good package
Very good quality, good prices for the DACH region, and customer service listens to customers.
30 November 2022
Unprompted review
Reply from VistaPrint DE
Dear Loopie,
Thank you so much for choosing VistaPrint for your printing needs. We're glad you’re pleased with your order and the service you've received. We appreciate you taking the time out to share your feedback.
VistaPrint
Customer Care Team
No production of our order
We wanted to have bottles printed. They were due 14days later. I thought online it was odd that the status never changed so I contacted them but was assured all is fine and theyr will be delivered on time. Two days prior to delivery the status still never changed and had no info about the delivery. I camled a second time. I was assured they spoke personally with someone in the production and it should be shipped out the next day if not I was to contact them. I didn’t agree and wanted to know when it would be delivered and if it would be late that they should contact me. The next days in the afternoon I hadn’t heard back and called a third time. They flat out lied to me on the phone and assured me the status wasn’t updated and it would be delivered the next day. No joke and hour later they called and said they didn’t even have the bottles nor started printand would have to refund. A day before delivery… here we are without our products that we needed this weekend and have no time to come uo with a solution. Disappointed is not near as close to what we feel.
24 August 2022
Unprompted review
Reply from VistaPrint DE
Dear T D,
Thank you for your review.
We are very sorry that you had this untypical experience with us.
We understand that you are not satisfied and we would like to change this.
Unfortunately, you did not provide us with any customer information. We are offering you our further support and would like to get the full picture. Can you please send us an e-mail with your order number to
CAREBERsocialmedia@vista.com
so that we can further process your request and offer you a solution? We are grateful to you in advance.
kind regards,
Your VistaPrint team
Dreadful, a real disappointment
Dreadful, at best a scam like Camaloon. genuinely believed Vistprint was a big reputable company. when you do get in touch its lie after lie after lie. We've lost them, they'll be with you tomorrow, oh we never produced them, give us three more weeks, the courier has lost them. AVOID OR LOSE YOUR MONEY
28 June 2022
Unprompted review
Reply from VistaPrint DE
Dear David,
Thank you very much for your review.
We are very sorry that you had this untypical experience.
Unfortunately, you did not provide us with any customer information. We are happy to offer you our further assistance and would like to get an overall picture of the situation.
Please either contact our English customer service at +44 800 028 6962 (Mon-Sun 7:30 AM - 10:00 PM GMT) or email us your concerns at CAREBERsocialmedia@vista.com (Mon-Fri 9:00 AM - 5:00 PM CET). Please let us know your order number.
We look forward to hearing from you.
Best wishes and all the best,
Your VistaPrint Team
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