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VitalChek Reviews 

17,949
•
TrustScore 4.5 out of 5

4.4

E-commerce service
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Review summary

Created with AI, based on recent reviews

Looking at 2,601 reviews, reviewers overwhelmingly had a great experience with this company. People love how easy it is to navigate the website and complete their document orders without any confusion. Customers frequently mention that the delivery service is exceptionally fast, ensuring that essential certificates arrive securely and well on time. Consumers appreciate the streamlined process, which makes obtaining official records straightforward and hassle-free. Some people were dissatisfied with unexpected delivery delays, noting that order tracking was difficult and communication regarding pending paperwork was severely lacking. A few reviewers also experienced frustrating wait times and received very slow responses when attempting to resolve ongoing problems.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. Many consumers report that the... See more

Service

Customers consistently note positive experiences with service, highlighting great turnaround times and easy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a fast turnaround time and a... See more

Response time

Customers had ambiguous experiences with response time, reflecting deep divisions in how people perceive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received both birth certificates in a timely manner but my birth certificate was the short form and my Daughter’s was the long form. I’d rather have two of the same and my weight and length are missin... See more

Rated 5 out of 5 stars

They delivered on the death certificate. Unfortunately I didn’t realize when I first was trying to get the certificate I worked with a not reputable company. So thank you very much. Now I can find... See more

Rated 5 out of 5 stars

I appreciate the fact it came early and it was well packaged I needed it thanks to you guys another thing off my list God Bless

Rated 5 out of 5 stars

The entire process was fabulous. From how easy it was to order, to the QUICK turnaround time, I am so happy with my experience! The only thing I would comment on was that I paid for the highest delive... See more

Company details

  1. E-commerce service

Written by the company

LexisNexis VitalChek Network Inc. is an authorized service partner with more than 500 government agencies nationwide for the issuance of birth certificates and other vital records (death certificates, marriage certificates and divorce certificates). VitalChek has been providing these services for 35 years and currently processes more than 2 million vital record orders annually. At VitalChek, we understand the importance of keeping your personal information safe and secure. That's why we operate to the highest standards of web security when processing orders and work directly with the government agencies to fulfill your vital records requests.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(17,949)

2,553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

EXCELLENT EXPERIENCE

Ordering and receiving as well as the cost was a better experience and less costly than I had received. Great job!!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Speedy Return

I was expecting it to take over a month to receive my document, but it was received in just a few weeks. Pleasantly surprised.

8 July 2026
Unprompted review

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