Vitality Medical Reviews 

50,990
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 7,626 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall satisfaction and reliable support. Customers frequently praise the exceptionally fast shipping times and the very simple, user-friendly ordering process available on the website. Many people also appreciate the affordable prices, competitive costs, and the high quality of the medical supplies they receive. However, some customers also noted unexpected shipping delays, poor communication regarding delivery timelines, or essential items placed on backorder without prior notice. Others mentioned facing significant frustration with unexpected price increases, hidden costs, and unclear final delivery charges when completing their online purchases.

What people talk about most

Order

Consumers find order to be a largely positive experience, frequently highlighting that the website and phone... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with items working as advertised... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising lightning fast shipping and... See more

Price

Customers consistently note positive experiences with price, often highlighting affordable costs, competitive... See more

User experience

Clients share satisfaction on user experience, noting that the website is user-friendly and purchasing is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I keep reaching out for an email confirmation but have not received it. I’m trying to see if my item is shipped yet. I am in desperate need to start my medication. Edit: I called in and Harley was... See more

Rated 5 out of 5 stars

Very nice lady helped me. Very accommodating and I’m sure gave me the best price for an individual sale. She was very well spoken and helpful! I will be coming back for more individual sales. T... See more

Rated 5 out of 5 stars

Gabby in Sales was pleasant and knowledgeable and was quick at obtaining the information that helped me decide on which product I was going purchase. I do apologize for keeping her on the phone as lon... See more

Rated 5 out of 5 stars

From the moment I called to buy replacement wheels for my mother’s wheelchair, you made it so simple! You verified with me the serial number to make sure I received the correct wheels. Greatly... See more

Company replied


Company details

  1. Medical supply store
  2. also in
  3. Medical Equipment Supplier

Written by the company

The leader in quality medical supplies, home medical equipment and health care products. Make Vitality Medical your first choice for purchasing discount medical supplies for you and loved ones. Fast shipping and low prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51k reviews

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4.4

All reviews

(50,990)

7,331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ashley was helpful with my order

Ashley was helpful with my order, was glad they still carry the product I order every couple of years.

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so happy to hear that our team member was able to assist you with your order! It is wonderful to know that we continue to carry the item you need when you return to shop with us. We truly appreciate your loyal support and your kind feedback.

Rated 5 out of 5 stars

Ease of process

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are thrilled to hear that you found you order process simple. We truly appreciate your business and your positive feedback!

Rated 5 out of 5 stars

Reasonable prices

Reasonable prices, fast shipment.

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so happy to hear that you enjoyed our fair pricing and that your order arrived quickly. Thank you so much for taking the time to share your positive feedback!

Rated 5 out of 5 stars

Just the beginner docvlad

Just the beginner

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We appreciate you placing your first order with us, and for leaving a positive review. We look forward to hopefully helping you in the future.

Rated 5 out of 5 stars

Gabby

Gabby, rep. Was so helpful. She really puts a positive face on what could be a mundane phone order. Kudos to her and staff.

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

It is wonderful to hear that your experience was so pleasant and that our team member made your phone ordering process quick and enjoyable. We truly appreciate you taking the time to share your positive feedback with us.

Rated 1 out of 5 stars

Email sent advertising a 15% discount…

Email sent advertising a 15% discount but did not give it when I ordered

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are sorry to hear that the promotion wasn't able to be added to this order. We strive to honor our promotions as we advertise them. Someone will be in touch to get more information on this matter. We appreciate your valuable feedback, and for bringing this to our attention.

Rated 3 out of 5 stars
Vitality Medical logo

Reply from Vitality Medical

We appreciate your feedback regarding our shipping costs. Unfortunately the shipping cost is determined by our supplier so they vary from order to order. We appreciate you taking the time to give us your thoughts, the information is truly helpful.

Rated 5 out of 5 stars

Ordering was quick

Ordering was quick and easy and the order itself processed quickly.

4 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so glad to hear that your ordering experience was quick and simple, and that your purchase was processed so fast! We truly appreciate your positive feedback and your time.

Rated 5 out of 5 stars
Vitality Medical logo

Reply from Vitality Medical

Thank you for providing us with your positive feedback! We are thrilled to hear our team member was able to assist you with placing this order!

Rated 4 out of 5 stars

Good experience on line

Good experience on line. Thank you.
However the link I clicked on said free shipping on order over $49 . The beginning total was over $51 , would really appreciate the shipping charge be removed from balance due.

4 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so glad you found our online site to be a good experience. As for the shipping cost, someone will reach out to you for clarification on why this order wasn't eligible for the waived shipping. Thank you for taking the time to offer your feedback!

Rated 5 out of 5 stars

The easiest and quickest company I’ve…

The easiest and quickest company I’ve ever worked for us to get my ostomy supplies

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so glad to hear that ordering your medical supplies was such a smooth and speedy experience for you. Thank you for taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

quick shipment and delivery via UPS

quick shipment and delivery via UPS. Granted I was very near their warehouse in West Sacramento, but perhaps they have warehouse space in many locations. Product was as described/expected.

29 September 2026
Vitality Medical logo

Reply from Vitality Medical

Thank you so much for leaving this wonderful review. We are glad you enjoyed your experience with our fast delivery service and that your order arrived exactly as you anticipated. It is fantastic to know our nearby location worked out so well for your swift shipment.

Rated 5 out of 5 stars

Great to deal with

Great prices Fast shipping Large selection

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so happy to hear that you enjoyed our competitive pricing, speedy delivery, and extensive variety of items! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Quick and easy on

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are glad you enjoyed your experience with our product's effortless application process, and we truly appreciate your great feedback.

Rated 5 out of 5 stars

Very easy to order

Very easy to order. We ordered from med-vet and this is the second time after a week they said it was back ordered. So I canceled the order and now ordering from you

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are glad you enjoyed your experience with our simple checkout process. We know how frustrating it is to face unexpected stock delays elsewhere, and we appreciate you choosing to place your order with us for your pet needs.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, fast accurate shipping.

1 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so glad to hear that you enjoyed exploring our website and that your order arrived quickly and correctly. Thank you so much for taking the time to share your great feedback with us!

Rated 5 out of 5 stars

Had what I wanted

Had what I wanted

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are glad you found the exact items you were looking for during your visit. Thank you so much for taking the time to share your positive feedback with our team. We look forward to serving you again soon.

Rated 5 out of 5 stars

availability of product and easy…

availability of product and easy shopping and buying experience

5 October 2026
Vitality Medical logo

Reply from Vitality Medical

Thank you for your feedback. We are happy to hear that our stock levels and smooth purchasing process made your experience so enjoyable.

Rated 5 out of 5 stars
Vitality Medical logo

Reply from Vitality Medical

We appreciate your positive feedback. We strive to keep our prices competitive and thank you for taking the time to let us know! We look forward to helping you in the future.

Rated 5 out of 5 stars

ease of ordering

4 October 2026
Vitality Medical logo

Reply from Vitality Medical

We are so happy to hear your order was easy and hassle free. Thank you for taking the time to leave us your positive feedback!

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