I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more
Company replied
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Created with AI, based on recent reviews
Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.
London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fast delivery , great quality product. I càn already feel the difference in my body's health.
The item i ordered arrived in good time, was very reasonably priced, and used minimal packaging for the shipment. Mo complaints. I'll order from Vitamin Planet again!
Advertised baby formula... Ater one week from original order (and Chasing delivery dates and times) I was told it wasn't in stock (why advertise this specific product?) a big let down for my newly born Grandaughter, and an embarresed Nanny.,
Thank you to Vitamin planet for great service and value
I have to wait long time for you to ship my order, and your response is really slow, sometime even not answer my question. Really angry
Product and price good. Order took rather longer than expected to be delivered.Difficult to contact seller.
My order was delivered on time and in good shape.
This is a SCAM website. very well set up. I ordered hair oil and I still after a month have not received it. They sent out a text with a fake tracking order number. PLEASE DO NOT BUY FROM HERE! SAVE YOUR MONEY AND GO TO A LEGIT WEBSITE.

Reply from vitaminplanet.co.uk
Good price, efficient service and well packed glass items, received in one piece! What more could you ask for.....!!

Reply from vitaminplanet.co.uk
This company have very poor customer service, or shall I say no customer service. I have place an order for honeycomb slab and I have not received it. They have taken my money from my account but they have not send my order. I have been trying to contact them but both email and customer service number they provided in their site doesn’t work. I have been scammed!!! PLEASE DO NOT ORDER FROM THIS COMPANY! They are SCAMMERS ! They will take your money but will not deliver your order.
DO NOT ORDER FROM THIS COMPANY!! Really disappointed. I ordered four boxes of Organix baby muesli yesterday. I have not received any email confirmation or order number. Nothing at all.
My credit card has been charged.
I tried to log on to track the order and as I do not have an order number, I can't log on.
I then emailed the address provided... I received an email back stating that the ADDRESS HAS NOT BEEN FOUND.
Cannot believe I have been scammed like this!! Do not order from them!

Reply from vitaminplanet.co.uk
Placed an order online, paid, but no order confirmation. Waited and waited but nothing. Tried calling their number, voicemail to say no agents available and ability to leave a voicemail which I did. No reply after a few days. Emailed them and got a reply to say my order is now unavailable and will refund me in 3-5 working days. So having now lost a number of days, I'm back to finding what I need and awaiting my refund. An online experience to avoid in my opinion.
Awful. Received a dispatch confirmation shortly after placing my order, however 2 weeks later my order still hadn’t arrived. I contacted customer services (whom took a number of days to respond) who said my order hadn’t been dispatched as an item was out of stock. By the time they had responded to my response, a further item was out of stock so they decided (without consulting me) to cancel my entire order. Awful customer service and now no Christmas pressies!

Reply from vitaminplanet.co.uk
I have used vitamin planet twice already, I am shopping within the UK, it was fantastic shopping experience, I don’t know why so many low rated critics reviews, due to this I placed my first order with caution, just one bottle Jivesse, it was arrived fairly quick, within a week. Then I place 2nd order after few weeks, with very good discount, arrived again within a week.
I have no problems with this seller at all, instead of it I am a bit disappointed with trustpilot, because many critics reviews for this seller was lies I am guessing, I feel sorry for them.

Reply from vitaminplanet.co.uk
I have been buying Metaburn for 2 years through Vitaminplanet. Service and delivery has always been quick. Metaburn just keeps me going in the gym. When it's open lol.

Reply from vitaminplanet.co.uk
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