vitaminplanet.co.uk Reviews 

188
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers frequently mention that their parcels arrive quickly, are exceptionally well-packaged, and offer great value for the money. People also love the wide selection of quality products available through an easy-to-use website with competitive prices. However, some people mentioned serious issues with missing deliveries and prolonged tracking delays in receiving their online purchases. A few other people also felt that customer support was completely unresponsive when trying to resolve incorrect or damaged items. Shoppers noted that tracking updates were often unhelpful and reaching out for assistance led to no proper resolution.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and great prices.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and prompt shipments.... See more

Price

Consumers find price to be very satisfactory, consistently highlighting the competitive costs and excellent... See more

Order

Clients share ambiguous opinions on order experiences, as feedback is sharply divided. Many consumers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting products like well-packaged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more

Company replied

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied


Company details

  1. #243 of 274 best companies in Vitamin & Supplements Shop
  2. #203 of 236 best companies in Fitness and nutrition
  3. #225 of 254 best companies in Health and beauty shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(188)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Advertised baby formula..

Advertised baby formula... Ater one week from original order (and Chasing delivery dates and times) I was told it wasn't in stock (why advertise this specific product?) a big let down for my newly born Grandaughter, and an embarresed Nanny.,

15 April 2021
Rated 1 out of 5 stars

Angry

I have to wait long time for you to ship my order, and your response is really slow, sometime even not answer my question. Really angry

15 April 2021
Rated 1 out of 5 stars

SCAM- THEY TAKE YOUR MONEY, SEND A FAKE SHIPMENT ORDER & ITEM NEVER ARRIVES

This is a SCAM website. very well set up. I ordered hair oil and I still after a month have not received it. They sent out a text with a fake tracking order number. PLEASE DO NOT BUY FROM HERE! SAVE YOUR MONEY AND GO TO A LEGIT WEBSITE.

9 April 2021
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Hi Millie,

I'm very sorry that your experience shopping with Vitamin Planet has not met your expectations. I can assure you, that we are a genuine company and have many happy customers. The majority of our orders are shipped using Hermes who provide us with the tracking codes. Please could you email info@vitaminplanet.co.uk and we will investigate this for you and offer either a replacement or refund if your order is lost.

Kind Regards,
Katie

Rated 5 out of 5 stars

Good price

Good price, efficient service and well packed glass items, received in one piece! What more could you ask for.....!!

7 April 2021
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Thank you for taking the time to leave a review Mrs Burch. Your feedback is very much appreciated.

Rated 1 out of 5 stars

This company have very poor customer…

This company have very poor customer service, or shall I say no customer service. I have place an order for honeycomb slab and I have not received it. They have taken my money from my account but they have not send my order. I have been trying to contact them but both email and customer service number they provided in their site doesn’t work. I have been scammed!!! PLEASE DO NOT ORDER FROM THIS COMPANY! They are SCAMMERS ! They will take your money but will not deliver your order.

15 February 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!! Really disappointed. I ordered four boxes of Organix baby muesli yesterday. I have not received any email confirmation or order number. Nothing at all.

My credit card has been charged.

I tried to log on to track the order and as I do not have an order number, I can't log on.

I then emailed the address provided... I received an email back stating that the ADDRESS HAS NOT BEEN FOUND.

Cannot believe I have been scammed like this!! Do not order from them!

5 February 2021
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Hi Yasmin,

We are sorry that you did not receive your order confirmation. I can confirm that our customer service team sent you a copy of the email with your order details and your order should be with you shortly.

Rated 1 out of 5 stars

Awful Customer experience

Placed an order online, paid, but no order confirmation. Waited and waited but nothing. Tried calling their number, voicemail to say no agents available and ability to leave a voicemail which I did. No reply after a few days. Emailed them and got a reply to say my order is now unavailable and will refund me in 3-5 working days. So having now lost a number of days, I'm back to finding what I need and awaiting my refund. An online experience to avoid in my opinion.

17 December 2020
Unprompted review
Rated 1 out of 5 stars

Awful service - cancelled my order after 2.5 weeks of waiting and false alarms!

Awful. Received a dispatch confirmation shortly after placing my order, however 2 weeks later my order still hadn’t arrived. I contacted customer services (whom took a number of days to respond) who said my order hadn’t been dispatched as an item was out of stock. By the time they had responded to my response, a further item was out of stock so they decided (without consulting me) to cancel my entire order. Awful customer service and now no Christmas pressies!

14 December 2020
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Good afternoon Lauren,

I am very sorry for the issues you have experienced. I understand that one item was out of stock so we part dispatched the order via Hermes. Unfortunately, this seems to have been lost during transit. We couldn't send a replacement for this, as the items were no longer in stock, so instead, we decided to refund the entire order. I'm sorry that we did not consult you first about this and we will endeavour to make changes to the process in the future.

If you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Very satisfied, reliable website.

I have used vitamin planet twice already, I am shopping within the UK, it was fantastic shopping experience, I don’t know why so many low rated critics reviews, due to this I placed my first order with caution, just one bottle Jivesse, it was arrived fairly quick, within a week. Then I place 2nd order after few weeks, with very good discount, arrived again within a week.

I have no problems with this seller at all, instead of it I am a bit disappointed with trustpilot, because many critics reviews for this seller was lies I am guessing, I feel sorry for them.

4 December 2020
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Thank you for the kind review. We are pleased you are happy with our service and we look forward to you shopping with us again soon.

Rated 5 out of 5 stars

Good service and fast delivery

I have been buying Metaburn for 2 years through Vitaminplanet. Service and delivery has always been quick. Metaburn just keeps me going in the gym. When it's open lol.

24 November 2020
Unprompted review
vitaminplanet.co.uk logo

Reply from vitaminplanet.co.uk

Thank you for taking the time to leave a review Charles. It is very much appreciated.

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