Viva Lagoon Reviews 403

good customer service

I chose the handsome magnifying nirror as a gift for a friend and I needed it for a specific daye so I phoned and spoke yo a lady who was so helpful. She rang mr back to tell me that the mirror would ge delivered the bext day. She was fantastic. And the mirror dud artive the next day and my fridnd us delighted. Thank you!

Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set of perfect sun loungers and side table. The product looks great and the follow up service has been thoroughly professional, diligent and courteous. Thoroughly recommended.

I would highly recommend Viva Lagoon for a 5 star experience from beginning to end! I first contacted the company to check if I could visit their showroom. I discovered everything is virtual. However, after a brief hesitation I was guided through an excellent customer experience by Emma Fitch in their sales team. I wanted to purchase 2 Vincent Sheppard kitchen bar stools, but wanted to see them first. So Emma arranged for one of the stools to be delivered to me to try out and see what the stool looked like in my kitchen and whether it was comfortable etc. She also supplied a range of sample materials. I loved the product and placed the order. Delivery was in 4 weeks as promised, and the sample stool was taken away. What an excellent way to make a decision - try before you buy! Thank you Emma for being amazing and such a great ambassador for your company. Well done Viva Lagoon!

Excellent quality and delay in delivery due to Royal Mail, not the seller.

Outstanding service from Emma and the team in sourcing hard to find garden furniture which had recently ceased production. It really was above and beyond and Viva Lagoon would be my first port of call for any requirements in the future.

I have bought a few things from viva lagoon now and I have always been impressed with their customer service , very quick response times and always keep you up to date with any order delays . Only reason for 4 star is my latest delivery was a heavy solid oak table and 1 man showed up with it . The only option was for me to carry it in with him as it would have been impossible for him otherwise . It didn’t do my bad back any favours but the table is beautiful .

I ordered a table lamp that unfortunately had a scratch on the glass shade. I’m convinced the company was unaware of this, especially since the scratch was only noticeable when the lamp was turned on—it could easily have been overlooked. The response to my complaint was very quick and extremely polite. We managed to find a resolution without unnecessary hassle or emotions. Overall, the customer service was very professional, and I highly recommend this company:)

Contact from company was excellent.
Lovely purchase very happy

I was given as a gift. Nice quality cup but not handmade. Made from a mold.

I was kept in touch with what was going on with my fitting by Carina all the way
Thank you

Fabulous product!
Service good, getting a delivery date and tracking not so good (DPD).

Would use again.

Extra super helpful, friendly and efficient. When my wonderful chair went out of stock I was sent a temporary loan chair. 50 ⭐️!!!

Very efficient service thanks

We had a damaged stool (box broken in transit). Emma dealt with this immediately and it was replaced. It is so unusual to be able to actually talk to a real person who cares so much about customer satisfaction when ordering online. Thank you viva lagoon. Would definitely recommend them.

Good quality product

Prompt delivery. Good quality product.

Fabulous customer service. They really helped out to get my chairs to me on time. Would definitely use them again 👌

Arrived very quickly, I am delighted with my purchase.