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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness and ease of use, highlighting its ability to convert various audio formats and maintain quality. The customer service is frequently described as outstanding, with many people appreciating the quick and helpful responses to their inquiries. However, some people mentioned issues with the app, such as occasional freezing or difficulties with license registration after updates. A few customers also reported problems with the software not recognizing existing music or experiencing slow conversion speeds at times.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Customers praise the software for being easy to... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise its effectiveness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Application

Users describe ambiguous interactions with the app. Some reviewers praise its functionality, noting that it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forgot to stop auto-renewal when I switched Win10>Linux Mint. When I was billed, I wrote to have the charge removed. Heard back from customer support in 24 hours canceling the renewal. Refund was po... See more

Company replied

Rated 5 out of 5 stars

I bought a lifetime license in 2021 for apple music converter on a windows machine. There have been several instances where I have not converted music in a number of months, so there's a software upda... See more

Company replied

Rated 5 out of 5 stars

I’ve been using ViWizard Streaming Audio Recorder along with their Spotify and Audible converters for a little while now, and honestly, I’m super impressed. Right off the bat, these tools are extr... See more

Company replied


Company details

  1. Software company

Written by the company

ViWizard is dedicated to providing ultimate multimedia solutions to customers all over the world with advanced technology and high-quality customer support. We also believe that we can make your digital life easier and better through our unremitting efforts and gradual improvements. If you are interested in ViWizard, check out the ViWizard Home Page.


Contact info

4.2

Great

TrustScore 4 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt and helpful customer service

I first purchased ViWizard (TunesKit) more than five years ago, and since that time I've switched my main computer two times. In order to transfer my license to each of the new devices, I reached out to their customer support, and both times they were surprisingly prompt at replying to my requests and resetting my license to continue using the software. Very satisfied customer - I wish all customer support inquiries were this easy.

15 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Michael G,
We're delighted to hear that you are enjoying our service!
Your satisfaction is our top priority.

Rated 5 out of 5 stars

What a service

What a service! I lost my registration number after an update. I sended a mail to support. The next day my problem was solved (in a weekend).

15 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Joke Denys,
We're so happy to hear that you had a positive experience with our team. Thank you for your glowing review!

Rated 5 out of 5 stars

ViWizard is an excellent master tool

ViWizard is an excellent master tool. If not for this wizard, there would not any music adventure in my life. Very creative, user friendly, no nonsense interface.
It does the perfect job, no compromise.

I must admit that, the customer support service of ViWzard also very cooperative, customer oriented.

I hope ViWizrd will continue to be competitive and most preferred tool. Thank you, ViWzard.

17 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Meth J. Wattuhewa,
Your positive feedback means the world to us.
We're glad we could meet your expectations.

Rated 5 out of 5 stars

My experience with ViWizard has been nothing short of fantastic

I recently had the pleasure of using ViWizard software, and I must say, it exceeded all my expectations. From the moment I started using it, I was impressed by its intuitive interface and user-friendly design. Whether you're a tech-savvy individual or a beginner, ViWizard makes it incredibly easy to navigate and utilize its features.

One of the standout aspects of ViWizard is its versatility. It offers a wide range of functionalities, from converting Spotify tracks to MP3 and other popular formats, to downloading and converting songs, playlists, and albums for offline playback. This flexibility allows users to enjoy their favorite music on various devices without any limitations.

The performance of ViWizard is top-notch. It works seamlessly and efficiently, ensuring that the conversion process is quick and hassle-free. The quality of the output files is excellent, and I was particularly impressed by the ability to adjust the quality and settings to suit my preferences.

Another highlight of my experience with ViWizard was the exceptional customer support. The support team was prompt, responsive, and incredibly helpful in addressing any queries or issues I had. Their dedication to providing high-quality customer service truly sets ViWizard apart from other software companies.

Overall, my experience with ViWizard has been nothing short of fantastic. It is a reliable, efficient, and user-friendly software that delivers on its promises. I highly recommend ViWizard to anyone looking for a powerful and versatile multimedia solution.

9 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi JM.C,
Thank you so much for taking the time to leave us this amazing review.
Your satisfaction is our top priority.

Rated 5 out of 5 stars

The Tuneskit Audible to mp3 converter…

The Tuneskit Audible to mp3 converter works very well, so that I can enjoy my audiobooks when swimming, using a waterproof mp3 player. The sales support is excellent.

4 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Ilia Kalogroulis,
It's great to hear that you found our product helpful. We appreciate your support!

Rated 5 out of 5 stars

Great products that work well along…

Great products that work well along with excellent and responsive customer support. Who could ask for more. Highly recommended.

27 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Jim,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product and team.

Rated 5 out of 5 stars

Prompt and detaildes answer

The response from the support team was very prompt and detailed, so that I was able to consider my request resolved very quickly. Many thanks for this.

28 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Wolfgang Aretz,
Your positive feedback means the world to us. We're glad we could meet your expectations.

Rated 5 out of 5 stars

I am really happy with Viwizard

I am really happy with Viwizard. It’s really very easy to use. Does exactly what you need, efficiently …..and for me, who is a bit of a technophobe makes the whole thing a really straightforward process. I hadn’t realised that the license is only for one computer and mine broke so I transferred to a second, and it would only download the first minute of each track … in my need to get the full files promptly, I bought a second license… I contacted customer service via email and they totally sorted it and promptly, responding with a kind and assuring email that they’d refunded and cancelled my duplicated licence and I was all good to go…I was really impressed..

28 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi polly perry,
Thank you so much for taking the time to leave us this amazing review.
We're glad we could meet your expectations.

Rated 5 out of 5 stars

Program worked well

26 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Andrew Higgins,
Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us.

Rated 5 out of 5 stars

Fantastic product and great service!

I purchased the software in 2022 and was really happy with it, it's so easy to use and does exactly what it says it does. I recently purchased a new Mac and needed to re-install the software but there were issues with my license key so I had to contact customer service. The issue was resolved in less than 24 hours and I'm once again using the software. Couldn't ask for more and I would highly recommend!

16 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Richard ,
We appreciate your positive review! It’s fantastic to know that our service made a positive impact on your experience. Thank you for your trust in us!

Rated 4 out of 5 stars

I hadn't used any similar software…

I hadn't used any similar software before, so it took a bit to understand how it worked. Once understood, it did exactly as advertised and had no difficulties. I'd recommend it for someone looking for these specific abilities

13 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Scott Davis,
Your positive feedback means the world to us. We're glad we could meet your expectations.

Rated 5 out of 5 stars

Love it!

Love, love, the product. I convert from Amazon. Did you know even if you download to your device you cannot play without internet?

Support is great too - they actually answer!

1 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Geospec,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product.

Rated 1 out of 5 stars

Total scam site

Total scam site. The software does NOT work on Mac. waste of money.

9 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Steven,
We're disappointed to hear that you were not satisfied with our product.

I've reviewed our database, but I'm unable to locate any order records under your name.

Please feel free to contact our technical support team through support@viwizard.com for further help.we’ll strive to do better

Rated 5 out of 5 stars

Great Customer Service!

I've been using this application for a while now and the customer support has always been top tier. I emailed customer service with an activation issue early in the AM like early in the AM, I'm talking single digits and they literarily emailed me back within 20 mins. This is the second time that they have assisted me like that! I honestly didn't expect the service to be this good! Keep up the good work Mila.

4 February 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Eric Abrams Eazy,
We're so grateful for your kind review! It's rewarding to know that our efforts in providing excellent service have made a difference for you.

Rated 5 out of 5 stars

Started with Sidify - switched to Viward

I started with Sidify then switched to Viwizard Spotify Music Convertor (also the Tidal version) which I have used my Apple Mac for a few years now.
It is so simple to use and creates very high quality MP3's (and other formats).

At the moment there is a 40% discount - making a year only $27 - or if you are English like me approximately £22.

I have had no need to contact support as I have had no issues - so i can not comment on their service for that.

I would (and have) definitely recommend Viward products to my friends.

2 January 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Matthew Weston,
Thank you for taking the time to leave such a positive review! Your satisfaction is our top priority, and we’re glad to have met your expectations

Rated 5 out of 5 stars

Good tools, good prices

I like the company and the tool. Assistance is always kind and quick in replying. I'm using it for 1 year and in general i have a positive experience. The company offers different tools but i like music converter, it is simple to use and with good coding features. I would suggest this tool for multiple purposes: it is cheap and worth the investment!

21 January 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Efred Drom,
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our product. Your feedback motivates us to keep improving

Rated 5 out of 5 stars

Account Registration Help

I had an issue getting my account registered, & after a quick email to the support team, I was up & running within minutes! Super helpful team, & the update to the software is amazing! Super fast downloads & easier to sort & organize the music, which my OCD brain loves!

21 January 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Mike Romero,

We appreciate your positive feedback! It’s wonderful to know that our product has made a positive impact on your experience. Thank you for your trust in us!

Rated 1 out of 5 stars

Terrible communication, impossible to cancel

I originally reviewed on 5th January to say that I could not cancel my subscription as the 'recipient's mailbox is undergoing maintenance and can't accept messages now'. I received a reply on 10th of January advising me to provide my account details so that I could be assisted with my cancellation. I replied to ask how I should send my details as the email address is still not accepting messages but have not yet received a reply. Re-reviewing as TrustPilot seems to be the only way to contact this company.

5 January 2025
Unprompted review
ViWizard logo

Reply from ViWizard

We're sorry to hear about your negative experience. Please allow us the opportunity to make things right.
I wanted to check if you are sending your inquiries to the correct support email, which is support@viwizard.com. Currently, we are still receiving emails from other users at this address without any issues.
If you continue to experience difficulties sending emails to support@viwizard.com, please feel free to reach out to us at sidneyni29@gmail.com instead.

Thank you for your cooperation, and if you have any further questions, please let me know!

Rated 5 out of 5 stars

Company with Integrity

I was pleasantly surprised to see that even though the company name changed they still honored my product code.

And the product worked!

13 January 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi O J,
Thank you for your fantastic review! Your feedback inspires us to continue delivering the best possible service. We’re here for you anytime!

Rated 5 out of 5 stars

Quick response and solved my issue.

Quick response and solved my issue.

8 January 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Nigel Sanders,
We’re so glad to hear your positive thoughts! Thank you for sharing your experience with others. We appreciate your support!

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