Vodafone Australia Reviews 

I had been with this telecom company for over 25 years. Last year, they enrolled me in another 2 years of contract without my consent. I said ok fine, it was a mistake.
Then yesterday I saw a promotion for new subscriptions at 5E, I said hey how come mine is 15E? So I pressed "purchase" and they asked for my phone number, and once I typed in the phone number my "offer" was for 16E.
In the next 5 minutes, I ported my number to a different company. Well done, you lost a 25-year customer.
Oh, and I got a 6E subscription with my new company, and their website actually works, imagine that.
Good luck, you're going to need it.

The coverage on the central coast of nsw is as bad as it was 15 years ago . Might be cheap but don’t waste your money .

Vodafone has to be, hands down, the WORST telecom provider ever. I’ve had to deal with slow internet four times this year, each lasting for extended periods. Every time I call, they put me through the same troubleshooting BS. Even when I tell them I’ve already done it, they still insist, and when it fixes the issue temporarily, they consider the problem “solved”

I’ve given them the benefit of the doubt because I’ve been a customer for many years, putting up with their BS. But if I experience this slow internet issue one more time at my house, myself and my six family members will no longer be customers of a company that clearly doesn’t value its customers.

Do better, you greedy shitshow.

Just horrendous.

Most of the time I can't use my phone because it cuts out. Text messages cannot be send all the time. Most of the time I also don't recieve text messages (forget about activating your acvount through text or overseas banking with codes send to you!).

Emergency calls regularily impossible to make - if you have vodafone, you can assume that triple zero is not possible to connect.

After billing issues, false advertising and overcharging I made the decision to leave. The instant the service was transferred you are locked out of your account and all online ability to deal with them. A 1300 phone number was the only avenue for contact. After 5 weeks, multiple calls, formal complaint I still don't have monies owed to me nor can get to talk to a manager to escalate the issue. Now going to the Telecommunication Ombudsman.

Went into the store in Rundle Mall , Adelaide.
Asking for simple advice on messaging. As I was a UK customer he REFUSED to advise me!
Wow -this needs looking into

no free gift , i joined vodaphone for the free gift of £135 , thay say to wait after 4 payments , now i have paid 6 with this month ( dec 2025_) and still no free gift , THAY LIE TO ME DONT GO WITH VODAFONE

I'm a bit of a regular here unfortunately. I moved recently. Much closer to the city. A highly populated area of Sydney, on top of a big hill. My internet speed since I moved has been exactly as bad as it's ever been.

Currently getting 0.84 Mbps when I'm paying for 50 Mbps. No internet regularly.

This company needs to be deconstructed. The only thing they're efficient at is taking our money.

I always need wifi from friends. Poor network connection

Rather there be a fat huge zero star. Shocking provider, no care factor. Sold me a phone with no coverage but have told me too bad too sad, not their problem. They tell me I
i have to pay out my plan of 7 weeks at $3000 if I want to change the model. They admitted the new iphone 17 air has issues but fail to look after us customers who can't even use this shoddy phone. Now working with the ombudsman.

Worst network coverage and customer service I’ve ever experienced.
Since joining Vodafone, I’ve had nothing but issues. They hit me with rate hikes and extra charges, then constantly notify me that I’ve used all my data and slow my network to the point where I can barely use my phone—unless I pay more to speed it back up.

The coverage is terrible. My calls cut out all the time, and despite reporting it repeatedly, it’s still not fixed.

Customer service is just as bad. I’ve spent countless hours being transferred between different countries and departments, repeating my story six times in a single call, only to be given conflicting information with no solution.

Overall, extremely disappointing. I do not recommend Vodafone to anyone.

Appalling. When did Vodafone get this bad...

Like another reviewer, I just got off an hour-long call with customer service with zero resolution. I have been assured a call back from the supervisor. I will report back if that happens.

I have been with Vodafone for over 20 years and this is the WORST customer service I have ever received. Previously issues have been swiftly dealt with, not today. Blatant lies and deceitful handling of customer issues just to get customers off the phone and very dismissive of concerns.

I was assured that the department I was being connected to would understand my issue from the notes on my account only to be connected and be told that there were in fact NO notes to refer to. The person who had initially handled my issue had not written down ANY notes so in actual fact my issue could not be resolved hence the escalation to the supervisor. I'm appalled.

If I could give less than a star I would.

Easily the worst telco I have ever had to deal with, no department talks to another, promised call backs that never happen and then when you call back to say you're expecting a call back, there is no documentation about previous calls. I am VERY surprised they are still in business as their coverage is awful, let alone their shocking customer service. Pathetic really.

Aria provided an outstanding level of service during my recent visit to Vodafone. From the moment I walked in, she was warm, welcoming, and genuinely attentive to my needs. She took the time to understand my situation clearly and explained everything in a way that was easy to follow. What really stood out was her patience — she didn’t rush me, didn’t pressure me, and made sure I felt confident with every step of the process.

Her professionalism was matched by her kindness. Throughout the interaction, Aria stayed calm, respectful, and extremely knowledgeable about the products and services. She went above and beyond to make sure I was satisfied, double-checking details and offering helpful suggestions without being pushy. It’s rare to meet someone in customer service who truly balances expertise with genuine care, and Aria is definitely one of those people.

Thanks to her, my experience at Vodafone was smooth, stress-free, and surprisingly enjoyable. Employees like Aria make a huge difference in how customers feel about a brand, and she deserves recognition for the effort she puts into her work. I highly recommend acknowledging her for the exceptional service she provides.

DISGUSTING BEHAVOUR

So I hop on Vodafone website and see a deal for $109 with NO EXP date for 1000 Download and 400 Upload for black Friday. I also find another horrible deal for 80 something that only lasts 3 months. then goes to $169.

No where on the website did it say 6month or even 12 months... NOTHING...

So i ring up and told i have to cancel my current plan to get it. I do that and then to come in next day. I resign up and don't get my speed. We then have to ring up. OVER A WEEK later and 20-30+ phone calls. LIARS and MANIPULATION and non-stop RING AROUND THE ROSEY...

I'm now told cause one person said that it might be fore 6 months who had no idea they will only honor for 6 months, and it gets works. start of the call they like we don't see that offer. then oh the offer is for existing mobile customers. and then wait its only for 6 months. at the start of the call u said it was not even a plan...

this is the same issues i have nonstop had from the phone calls. LACKING information's. LIARS. and crazy tactics. I admit it got me SO ANGRY...

I have really had enough. Obviously, someone stuffed up on the website. NO WHERE does it say an expire date... or anything...

VODAFONE NBN (TPG) which is so stupid cause left TPG years ago due to bad customer service. and now they merge the bad customer service into Vodafone. (VOMIT).

AND THIS IS NOT THE HALF OF IT. THIS IS ME JUST TRYING TO SLIM IT DOWN FOR HERE. HEADACHE!!!

Awful customer service when things go wrong you just get fobbed off or told to wait a day when it's clearly broken. Been without Internet almost a whole week.

Telemarketing charged for service i didn't receive.

After 5 years loyal... I upgraded my nbn plan to a higher speed. Seemed like a good deal....but I lost the 4G backup facility. They never told me this. I found out when my NBN went down.... again.... and I called Voda for help.
This is a dirty trick calling it an upgrade when they literally take a lifeline feature away.
Pool functionality and all Google Home functions disabled. Also my Ring Door bell and my security cameras and our streamed tv channels and music.
It was a great service and definitely I would not have upgraded if I knew I would lose this feature. They needed to tell me before I entered into a contract.
Now I am trapped in a 2 year contract. Very unhappy.

Can't activate SIM for data, it won't let you process the payment and customer service non-existent. Don't bother

Very disappointed with Vodafone. The service has been extremely poor and completely unreliable. Every time I called, I was given different information, and the story kept changing. It felt dishonest and very unprofessional.
I wasted so much time trying to fix simple issues because no one provided consistent or correct answers. Based on my experience, I do not recommend Vodafone at all. There are much better and more trustworthy providers out there.