Vodafone is the worst company I have ever had. By far. The customer service is laughable. They consistently charge erroneous fees and make it impossible to apply for compensation.

Worse still, is the quality of their product. I had more consistent download speeds and connections in the 90s on dial-up 28.8kbps. Even streaming a low res Netflix often results in an endless load screen.

Need to use Zoom or Google Classroom for school? Impossible. Download music? A movie? Impossible. Upload or send a photo to the cloud, a drive, social media, or email? Good luck.

Vodafone is impossibly terrible. Everytime I even think they can't get any worse... they do.

Down. Always.
Not able to see a charge of the money. Not able to activate the offer.

one of the worst website I've ever visited.

Be very careful with Vodafone-Italy, it is the most expensive, unprofessional, and dishonest company in Italy and that is an outstanding achievement for Vodafone. Internet-they takes payments, then disconnect the internet for months???? Crazy con artists, It is impossible to directly contact them as they have built-in systems that keep you going in circles without ever holding them accountable. NEVER NEVER give them your credit card number if you do that you will eventually regret it. Getting back money stolen from you by Vodafone-Italy is impossible, they are licensed theives.

Hi everybody. I have been trying to find a way to communicate with this scamming Vodafone. I had activated an offer for having 5 Giga internet in European countries during my trip and they deducted the cost and did not give me anything. I was without the net during my trip. I could not even find a way to complain about it. This is not the first time that happens. Vodafone is really doing fraud with its costumers. I did not enjoy my trip due to the lack of internet at all. Definitely will change my Vodafone. It is the worst SIM ever. Very expensive and inefficient. They activate some services by themselves without asking you and they charge you automatically. hopeless.

We have been customers of Vodofone Italia for more than 10 years. They sent a new offer to get the new phone at home, after 5 phone calls and struggling online it became clear that if you are an existing client you CAN NOT buy online nor on the phone, you MUST go to a store, ONLY NEW clients can order online/phone. This is so absurd and the worst customer service I have ever experienced in my life, absolutely the worst. It makes no sense make your best clients go in Covid to the store but new clients have the convenience of at home delivery. I hope a good service competitor arrives to Italy soon as this company does not deserve to continue.
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Siamo clienti di Vodofone Italia da oltre 10 anni. Hanno inviato una nuova offerta per ottenere il nuovo telefono a casa, dopo 5 telefonate e lottando online è diventato chiaro che se sei un cliente esistente NON PUOI acquistare online né al telefono, DEVI andare in un negozio, SOLO NUOVI clienti può ordinare online / per telefono. Questo è così assurdo e il peggior servizio clienti che abbia mai visto in vita mia, assolutamente il peggiore. Spero che un buon concorrente del servizio arrivi in ​​Italia non appena questa compagnia non merita di continuare.

Less than 3rd world product AND service. They left us without internet for 2 weeks and never once returned a phone call or attempted to resolve the INTERNAL TeleTu problem.

Poor service, poor customer care, too disappointing! I have already left this network. Now writing for my friend who is in problem due to this poor service his sim is blocked suddenly without any prior notice. Despite multiple calls, and branch visits no action has taken he is In quarantine and badly need to be in contact with others.

un servizio molto deludente di vodafone ora un giorno. Il mio amico che usa questa rete da 10 anni, la sua sim viene improvvisamente bloccata dall'amministrazione. abbiamo fatto molte lamentele, visitato la filiale di Vodafone ma nessuna risposta fino ad ora è il suo quarto giorno adesso

The worst company for mobile connections.. They are cheaters and robbers

Not going to write a long boring review. Simply BEWARE OF ILLEGAL PRACTICES. ADDING SERVICES YOU DIDN'T PAY FOR. BY LAW YOU HAVE TO FIRST EXPLAIN IN DETAIL THE SERVICE OR INSURANCE YOU ARE PROVIDING THEN GET THEM TO SIGN IT. THIS DOESN'T HAPPEN. AND THEY REFUSE TO REFUND YOU. UTTER JOKE.

Their company lies to you. Their representatives are offensive, racist and sexist. The guy deleted all my documents from their service and my sim card simply became deactivated. I strongly recommend avoiding this company in Italy. Their customer service never answers as well. Their representative even called my psycho in front of the police because he knew that I cannot talk Italian, and this representative is the shop owner at Termini station which is the central metro station in Roma.

I wanted to get SIM cards for my parents and myself while we are in Europe for 2 months and now we are left with NO ability to call or use data and NO way to get our money back and NO way to hold anyone accountable.

We got the Italian Vodafone SIM cards with the Holiday Plan for 30 euro per phone. I was told by the Vodafone clerk in Venice that sold me the SIMs that we would be able to have 600 minutes to call, including US and European numbers and 30 GB of data to use for a month and if we wanted to top up later for the next month we could do so for 25 euro per phone. Since we were going to spend 3 weeks in Greece I made sure to ask if we could use the service WHILE WE WERE IN GREECE. She explained that indeed I could use the services and the 600 minutes would be available to use for calling, but the data was limited to 15 GB. All seemed to work fine while we were in Italy.

A few days before we left for Greece I visited the Vodafone shop in Roma Termini Train Station and asked a clerk there the SAME questions that I had asked the other employee in Venice. She gave me the SAME answers so I was reassured and topped up all 3 phone lines for 75 euros and we went to Greece.

We each made 1 or 2 phone calls while we were in Greece and I used the data to reach out to the places we were staying. 2 days later we received messages that our accounts were negative and then we could not make any phone calls or use data. We visited Vodafone stores in Greece and they told us that they had NO way to contact the Vodafone stores in Italy and could not help us. I tried to reach Vodafone with the online chat feature but it is all in Italian and I could not reach an agent. When we returned to Italy we visited a Vodafone store in Sicily and they said that the actual plan was that we could ONLY call and use data while we were in ITALY.

They said they had nothing to do with ANY other store in ITAY. They COULD NOT give me an email to contact anyone with my complaints. They COULD NOT refund any money. My only option was to top up again.

It’s unacceptable and its fraud. DO NOT claim that you are a multi-country phone company when you are not. The clerks in the store were always polite, that is the only good thing I can say about this company. I would NOT recommend ANYONE to trust or use this company.

Totally dishonest & unethical company. It took four attempts and five months for Vodafone to actually cancel my internet. Then they charged me for those months and added a mystery €200 fee on top of the monthly bills and ‘interest’. When I disputed the charges with my credit card company they ignored the letter of inquiry from my bank, who of course then credited my account for the charges. Six months later a collection agency is threatening to take me to court if I don’t pay vodafone an amount only slightly less than an entire year’s worth of internet charges. They keep insisting this was all ‘in the original contract’ I signed. Nope. And they have not provided a single piece of evidence that it was. Whereas I have my original contract, letters, & documents proving my multiple attempt to cancel. But they don’t care about facts & evidence. They just want to steal from their customers. Non mi piace!!

Can you believe it? After almost 10 years they sent me an invoice for a data SIM that has been inactive ever since, without even getting in contact with me before hand asking for a re-activation. They sent me an invoice for Euro 11.80, but I'd rather spend 1000 with a lawyer, there is no way I'm going to pay it. Shameful behaviour from such a company, just trying to steal money. I wonder which manager has decided this, why do they want to be so hated by their past and thus never returning customers? I can't believe it.

I had the worst exprerience with Vodafone. I moved to Bologna, Italy for a few months and used their company. I went there in the firstplace, on via Irnerio, and paid the first month I was there. They told me after that I had to recharge my phone to use it, either with them or on Internet. I tried multitple times on Internet but the paiement never worked. I had to go see them at the store. They told me they would take my credit card informations and that the paiements would be done automatically every month. Since I was leaving a few months later, they told me to come back to the store so we would stop the paiments, which I did. I was leaving Italy but stayed in Europe for two more months, so I went to the store and paid two months in advance, for the month of July and August. I went there on the 5th of July, paid directly for two more months, and they assured me that my credit card number was deleted from my file. Turns out they not only took the paiments of July and August again afterwards, every 6th of the month, so literally the day after they told me they would stop, but they are still taking paiments off my credit card since then. They also told me that I had to pay 15 euros cash to «end my services with them».There is no way to have any support on their website, and no answer while calling the store in Italy. Don't use their services.They obviously kept the cash and the two-month-in-advance money.

F,##@# S## They Active My Lines In 3 Aug . BUT THE MODEM DOES NOT WORKS. WHAT A JOKE . THEY WANT TO KILL MY PATIENT SLOWLY SLOWLY . F### WORST SERVICE WHEN I CALLED TO THE CoMPANY THEY SAID ME SAME THINGS SIR PLESE WAIT 4 DAYS . 1 WEEK BLA BLA BLA. NEVER EVER IN YOUR LIFE PLESEEE DONT BUY THE VODAFONE HOME INTERNET . Plese i Beg You And Request You. They Play With You ..... Worst Service Worst Company Ever

Which Call Centre make the difference

I wish the Vodafone.IT investigate on the fact that when I get to speak with the Italian Customer Service they solve the issue.
I explained the same situation to Call Centres answering from Romania and Albania and they could not help me.
A big difference in Customer Care in the same company!

IF YOU ARE A FOREIGNER DON'T USE VODAFONE ITALY
I am not Italian but I am living in Italy for the past 2 months. I went there to ask for wifi deals for JUST ONE MONTH and they told me they could give me 40GB for 30€. I said yes.
Two weeks later my Sim card stopped working and I went to the same Vodafone shop, the same girl who received me on the first time and then she told me it was 20GB for 30€, and not 40GB.
What the hell? I even remembered asking her just in case (because of her accent) if it was forty or fourteen. She said "forty, 4, 0". And now she said her English is not so good so I maybe understood something else.
Vodafone Italy is terrible. Don't use it people.

Disgusting, said i would get a deal for 31.77 now trying to charge me 39.00 and when requested to speak to the manager, said she has gone to a meeting when wanting to speak to her, disgusting behaviour.