Vodafone NL Reviews 

My phone was returned by repairs without fixing the issue although they stated that all was solved. In Apple store they made diagnostics and confirmed that radio perception wasn’t functioning. I sent the phone again and after two weeks haven’t heard anything from Vodafone yet. Never again will I use their service!

Ordered iphone 15 promax from belsimpel with contract to vodafone and transferring my old provider to new provider. The new abonnement should be started as soon as possible but it never happened! I was using prepaid for my current provider, therefore the transfer should be happened immediately! I have been thrown here and back from Belsimpel to Vodafone. By belsimpel, they clearly provide best service and best help, they told me they have many times as well to vodafone for the transfer happened immediately. Instead, vodafone always changed back the date of transfer into the next month without any logical reasons/explanation to me! This is soo irritating and frustrating because i have called them forth and back for 8 times! Shameful on you vodafone!

This is the worst companies in this whole world. I never had problems like with this one. I go to them to return 2 devices after 2 days i receive them. cancel the subscriptions for both and still have to pay for the whole month!!!! I do not recommend for anybody this scam company! I can't wait to go at Vodafone Store in Zeist on Monday!

I am a customer of Vodafone for 3 years already and recently I bought a Samsung S24Ultra. They had this deal of giving back 300 euros as cashback in case you buy this phone. I returned my old phone in the store (Ferdinand Bolstraat 75, 1072 LC Amsterdam). The guy forgot to put the phone return in the system and I didnt receive my money back, so I went back to the store 10 times already (Its been almost 3 months of myself wasting my time politely asking them to solve their mistake). I went there 3 weeks ago for the last time and the guy told me they would make a credit into my bank account and I still havent received my money back. Horrible experience, and terrible service. Plus everytime I call the call center they basically hang up the phone on my because they people just prefer to run away instead solve problems

UPDATE - Today 15th. Why the person at the store told me that I didnt need to do anything anymore after I returned the phone? The reality is the store made a mistake and I am paying for that. I will make sure I will cancel my subscription and will never recomend Vofafone to anyone. I cant pay for someone else's mistake. This is really simple to solve, just make a credit to my account.

It was on of the worst experiences in telecom companies but after two years and a lot of issues I switched to Odido
1. I was supposed to get 5 euros discount but for the first 6 months I didn't then when they fixed it they didn't pay me back, after a while I noticed and complained and they only refunded 3 and told me that they shouldn't refund as I was responsible for not checking with them for overcharging me!
2. In the roaming bundle they give you the impression that it's universal but when I was charged I complained about not pitting a link to the countries list which is not easy to find, the CS told me it would not fit in the screen ( yeah instead of taking the complain they decided to make UX designe decisions)
3. You will be free to go to higher bundle, but once you are there don't you dare go back without paying fees
4. The 5G is very slow compared to competitor
5. 4G is even slower
6. A lot of outages, the worst thing is they usually have similar timing with Ziggo, I almost missed a flight as I couldn't order an uber
Now I have much better coverage (in Amsterdam) with faster 4G and supper fast 5G, don't know how is the CS here yet, but I hope I don't need them

I canceled subscription and they still charge me. Totally dysfunctional company.

The Vodafone branch in S'Hertogenbosch is literally the best. The 2 gentleman that assist me with my purchase is worth 10000 thumbs up their names are Mitchell and yanse I think I spelled their names wrong but yes their were amazing. This review is coming from Shunea.

I've had an unimaginably frustrating experience with Vodafone, and I can't emphasize enough how much I regret choosing them as my service provider. If you're considering them, think twice and explore other options.

Day 16 Update: It's been exactly 10 days after they created my issue's ticket. Last lie they said was It can take up to maximum 10 working days. So here we are after 10 working days. Still they are not providing me unlimited internet, they didn't fix my problem and there isn't even any information regarding ticket status. I am trying to reach them via online chat on vodafone.nl also no one responding. but I am having no problem receiving new bills exactly on right time. I hope this company will be erased from this planet.

Day 12 Update: Issue is still not resolved, but I got my new bill of last month. Thanks to them they never have any issue regarding stealing my money. All systems around stealing customers money working perfectly, even if it's broken I am sure it wouldn't take weeks to fix that thing. Respect, really. Amazing.

Day 9 Update: I've reached them via website online chat again, now they are telling me It might take 10-15 days to provide me the service that I am still paying maximum amount every day.

Day 8 Update and Response to Vodafone's Second Feedback:
Vodafone's app may appear to work, but it's utterly useless when it comes to resolving issues. I've been trying for over a week to get my extra GB added to my sim card, as promised by their customer support. Despite their assurance of a 48-hour fix, the problem persists. Vodafone isn't just a scam; they're outright thieves, charging me for unlimited internet that they fail to provide. I'm trapped in a contract for a year, paying for a service I'm not receiving. Beware of their cunning agreements!

2-Day Update and Continued Frustration:

Even after two days and multiple attempts through both the app and SMS, Vodafone still refuses to provide the unlimited internet I'm paying a premium for. They're shamelessly charging me exorbitant amounts while offering no resolution. It's clear they are incompetent and indifferent, hiding behind legalities to exploit their customers.

Unreliable Red Subscription:

I opted for the supposedly top-tier Red subscription, expecting seamless and unlimited internet access. What I got was a nightmare. They delayed opening my simcard transfer for the first 15 days, provided a meager 10 GB daily, and required constant manual requests for additional GBs. Now, when I request a recharge, they don't apply it to my number, leaving me without internet. It's beyond ridiculous!

Ineffective Customer Support:

Customer support is a joke. I've contacted them through the website, only to be told there's no widespread issue. Calling is futile as there's no English support, and attempting to chat online reveals no available representatives. Vodafone's promises are empty, and their actions scream scam.

Cancellation Nightmare:

When I express my desire to cancel, they demand the entire year's subscription fee, despite failing to deliver the promised unlimited internet. I'm determined to explore my legal rights and, if possible, sever ties with Vodafone without incurring any fees. This has been a nightmare, and I would strongly advise anyone against falling into the Vodafone trap. Never again!

Also Bonus:

I am now trying to fill their form for cancellation for my contract on the day it's expiring. It's giving errors, everything is a lie and a scam stay away from them.

Do not use Vodafone Nederland, I have been trying to cancel a contract with them since last year after the store employee was supposed to cancel the contract on the day, but set the cancellation only for in 2025. After multiple visits back to the store and calls to customer service, still nothing has been done about it and I still receive bills for this error and nobody at Vodafone seems to do anything, the staff are very incompetent. Be very careful or stay away from this company, it seems they just like to rob money from their customers.

Very slow transfer process. Customer service always replying with "be patient". My old provider disactivated my sim card as the transfer was supposed to start. However, Vodafore left me for days with no service! To not mention that I requested the transfer a month earlier!

Bought an e-sim from them. After the first activation, I requested my number retention. Waited for two weeks, but nothing happened. I tried to request again, but I was getting errors. Online customer service does not work. I had to go to the store! (I have more important things to do!). So I decided to go to the store and return the e-sim (again, couldn't do it online. It is a digital product and idk why I can't return it online). They made me wait for half an hour in the store since they didn't know if I could return an e-sim or not (however it is clearly written on the website that I can return it in 14 days). Finally, they accepted it.
BUT I have not received my refund yet! (2 weeks since return!)

Made an order for a phone, paid some money and heard nothing for 4 days until I decided to call. Was told now I would have to pay for half the phone. Really poor from Vodafone.

Nothing works on the website, and when I try to pay for my prepaid it tells me my phone number isn't eligible. never spending another dime on vodafone

I've been with Vodafone for years. Never offered an upgrade or any offers. I pay £40 plus per month for very poor service. Patchy reception and loss of wifi on a regular basis. I was a day late paying my bill as I said that I wouldn't pay it until I was offered a better service. Got repeated messages telling me that I was late paying and adding a £5 charge. On live chat, I was assured that I would get some satisfaction. This has yet to happen. My bill is due tomorrow but I won't be paying it!

Was a customer for 5 years. I accidentally went over my data once and it racked up a 1200 euro bill. No mercy or compensation for a loyal customer - when most people pay 30 euros a month for unlimited. Absolute scam.

For two months, I have been contacting Vodafone, because they have shipped an order in double (a phone with a number). For some reason, on the first order, their system canceled it, for which I contacted Vodafone and they decided to make a new order. Strangely, the order that was previously canceled, was then delivered. I contacted several times the customer service explaining the problem, saying that the order had to be returned and but they could not solve it via phone. So, they asked me after many attempts, just to go to a store and return it in hand. Which I did. I thought, finaly everything is solved. I got a paper confirming I have returned everything, I got an email with the same, but I never got the confirmation that things were canceled. I called multiple times Vodafone, and between calls where I had to explain the same story over and over, sometimes, 5 times in the same call, in the end they would say, it is canceled, you will not be charged. Two months after, guess what? I was charged. Now I am calling them again and every time they put me on hold, and every time, someone else is picking the phone after 15 min on hold and they still not solve my problem. In these two months I have not received a single call from Vodafone calling me to solve the situation. I am done. This goes to court. It is the worst customer experience I have ever seen, THE WORST!

Visited my local store In Newark, Notts to try to sort out a 'weird'' problem. Was dealt with by a girl by the name of Izzy there. She spent quite a lot of time trying to help me, without putting me under undue pressure to upgrade etc etc. She is to be highly commended for her very pleasant and helpful attitude. I also spoke to her manager about how helpful she was and that I WOULD put up a review here. Job done, promise kept! J.E. Flexen

I had my phone stolen late October and I called my insurance company to file a claim to Vodafone Garant Verzekering and was declined twice because they said I lost it while being "unattended" of my phone and in a public space, which they wouldn't cover.

I objected to Garant Verzekering and informed I was in possession of my phone when it was stolen and I didn't just leave it randomly on a table whilst being out.

I called Vodafone where three separate customer service reps agreed that I paid the top insurance and that I should definitely be covered, to which they were willing to file an official complaint to Vodafone (their own insurance company) internally to their other department that handles cases. I was informed cases are resolved within 20 days.

I called back 20 days later and they said that they definitely promised 30 days SLA on cases, which is BS because I clearly wrote a calendar reminder to call back should I have not gotten a response, which I didn't. I called back 10 days later and still no update. The official case was filed the 1st of November, as I remember the exact day I called. It is now January, and I have called around once every week passing by, as at least 6 separate reps couldn't get me any information on the status, besides it being worked on. No supervisor or manager could be contacted, and no one from the Case department could be phoned, as they don't operate customer-facing.

This is BS, as I just today called again, where a rep finally told me that someone had tried to call me twice back two months ago on a private number, a crucial detail no one could previously have informed me about, and the case department clearly have phone access but don't want to be called. HOW CAN YOU EXPECT ME TO GET BACK TO YOU THEN??? YOU DIDN'T EVEN LEAVE ME A FRKN EMAIL DESPITE YOU HAVING IT IN YOUR SYSTEM THAT YOU TRIED TO CALL!!!

I am currently stuck in this infinite loop in a corporate bureaucratic-like sh*thole with an overdue case by more than 2 months now, where they make the excuses they tried to call me; but you really couldn't have prompted me better, like leaving an SMS or email, even considering I had reached out several times after they had called me????

I have truthfully lost all respect for Vodafone and I have been suffering with a fkn old backup phone for months now that barely works, and I can't order a new phone with them as that would cancel the currently open case., but I am now doubting I even want to continue with them as a provider.

GET IT TOGETHER!

Had a reply from Vodafone regarding my complaint wanting me to engage with them via Facebook!! I gues do the keep negative reviews off TrustPilot!!!
My complaint is regarding Final Invoice which because I am NOT no longer a Customer I cannot log in to access my account I cannot downloaded my Bill! They say I have a one off charge of £120 with no explanation which is incorrect as it should be the £96 which was previously agreed as an early termination charge.
For anyone who is like me a Pensioer do not use Vodafone as the discriminate against older people!
All I want is a copy of my final Bill as an PDF attachement to an email or telephone call to explain how they have arrived at the one off charge
I hope that is not to much to ask for.
07398 215112

When I subscribed to vodafone, they told me I could get benefit of having already an account with ziggo and than they´re going to merge those accounts.
THey never done that (I´ve asked multiple times).
So I tried to do it myself, it was a nightmar:`they couldn´t retrieve my data.
THe chat was completely useless, and no way to send them an email (as it is easier to provide screenshot).
So please if you read my this review, do no tell me you´re sorry if you do not provide a solution and take care of this.